Customer Service Officer | 2 – 5 years
Unilever believes in fostering a subculture of innovation, each massive and small, to make certain the enterprise remains aggressive and continues to increase. They view business enterprise as a pressure for suitable and aim to create price now not best for shareholders but for society as an entire. At Hindustan Unilever Limited (HUL), the corporation’s Indian subsidiary, the focus is on creating an inclusive place of work wherein each individual, irrespective of race, color, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, incapacity, or marital reputation, can thrive and produce their complete functionality to lifestyles.
Role: Customer Service Officer
Company: Hindustan Unilever (HUL)
Experience: 2 – 5 years
Salary: Not Disclosed
Location: Chennai
About Company
Unilever is a worldwide leader in patron items, renowned for its dedication to sustainable and motive-led industrial company practices. With producers that might be cherished at some point around the globe, Unilever strives to enhance the lives of its clients and the organizations it serves every day. In India, nine out of ten families use Unilever products to feel reappearance precise and get greater out of lifestyles. good-sized attain gives Unileetely the unique possibility to make a splendid impact on the world and assemble a brighter destiny.
Customer Service Officer Role at Unilever
Unilever is presently in search of a Customer Service Officer for its Icecreams branch, primarily based definitely in Thrissur. The role includes quite a few that may be key to driving the commercial enterprise business enterprise’s sales and market presence.
Key Responsibilities:
Achieving Sales Targets: The Customer Service Officer is predicted to advantage income object hroughs through non-public selling efforts. This consists ofraveling the management, being attractive at once to clients, and using the distribution tool successfully.
Managing Distributor Systems: The position requires dealing with the distributor device comprehensively, which includes the front-give up and again-forestall infrastructure. This guarantees that the distribution community operates easily and efficaciously.
Market Analysis and Reporting: Systematically analyzing, extracting, and the usage of Management Information System (MIS) critiques is an important part of this function. These evaluations assist in identifying gaps and opportunities for boosting execution and universal performance within the assigned geography.
Negotiation and Relationship Management: A key difficulty of the activity is to negotiate with distributorgrowgrowth their teams to better manage client relationships. This consists of leveraging relationships with trade to strengthen Unilever’s market position and offer valuable market remarks to the branch workplace.
Improving Competitive Position: The officer may additionally even study strategies to enhance the employer’s aggressive role within the market stepped-forward customer service, making sure Unilever’s offerings stand out in a crowded marketplace.
Performance Monitoring: Monitoring the overall performance of distributors and theiprofitts agencies systematicallyanotherther vital responsibility. The Customer Service Officermaket takes corrective movements which is important, particularly in addressing infrastructure gaps.
Key Skills and Requirements
To be considered for the role of Customer Service Officer at Unilever, applicants must meet the following criteria:
Educational Backgrouminimuminimal of a full-time graduation is required for this characteristic.
Experience: Candidates must have a minimum of two years of experience in channel earnings. enjoyment is important because it ensures that the candidate is well-versed in managing income channels correctly.
Technical Skills: Proficiency in Return on Investment (ROI) calculations and RS distribution is vital. Candidates must be properly versedversed appointmentsntmensales-makingmaking plans.
Promotional Activities: The capability to behavior promotional sports and execute themsuccessfully iss a crucial potential for this role.
Knowledge of MS Office: A strong expeinexperienceMS Office, mainly Excel, is required for coping with various information and opinions efficaciously.
Communication Skills: Good conversation skills in English and the community language are desirable. This is critical for correctly appealing to vendors, customers, and team participants.
Benefits of Working at Unilever
Comprehensive Health and Wellness Programs: Unilever gives large health insurance that includes medical, dental, and vision coverage. Additionally, employees have acceproperobeing applications that promote general physical and intellewell-being-being.
Professional Growth Opportunities: Unilever is devoted to the non-prevent improvement of its employees. The corporation affords several education packages, mentorship possibilities, and management development publications that assist career development and personal growth.
Flexible Working Arrangements: To assist healthy paintings-life stability, Unilever gives bendy operating hours and artwork work options. This flexibility lets employees manage their personal and expert commitments correctly.
Diversity and Inclusion: Unilever is deeply committed to fostering a severe and inclusive administrative center. The enterprise values personnel from all backgrounds and promotes an inclusive way of life that encourages innovation and collaboration.
Competitive Compensation and Benefits: Unilever offers an aggressive earnings bundle, common performance-based bonuses, retirement plans, and different monetary benefitscontributebutilong-termperiod monetary protection for its personnel.
Working at Unilever approach being a part of a dynamic and motive-driven business enterprise that is dedicated to creanting an incredible impact on the area while helping the private and expert increase of its personnel.
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