HCL Technologies Hiring Customer Service Officer | Remote Job | Apply

HCL Technologies Hiring Customer Service Officer Role in Mumbai, Maharashtra. The role entails helping clients, addressing inquiries, and providing powerful solutions to ensure consumer satisfaction. Candidates ought to possess tremendous verbal exchange capabilities, a hassle-solving attitude, and a minimum of 1 year of experience in a customer service position. Open to any graduate or postgraduate, this role gives bendy far-off working surroundings, with possibilities for expert growth within a main-era organization.

• Role: Customer Service Officer
• Location: Mumbai, Maharashtra
• Company: HCL Technologies
• Salary: ₹32,395–₹53,161 a month
• Qualifications: Any Graduate or Postgraduate
• Experience: 1 Year
• Employment Type: Part-Time (Work from Home)

About HCL Technologies:

HCL Technologies is an international IT offerings organization founded in India, supplying a vast range of services inclusive of IT consulting, virtual transformation, software development, and infrastructure management. Founded in 1976, HCL has grown right into a leading technology firm with a presence in over 50 countries, serving industries together with banking, healthcare, manufacturing, and telecom. 

Job Description:

HCL Technologies is hiring a Remote Customer Service Officer to provide extremely good support to clients. Key duties encompass handling customer inquiries through telephone, e-mail, and live chat, resolving troubles, handling patron records, and staying updated on product knowledge. The function requires at least 1 to 12 months of customer service revel in, proficiency in CRM tools, and strong problem-solving skills. Candidates ought to be pushed, modern, and able to manage tasks correctly. Benefits consist of enterprise transportation, employee reductions, and ability travel possibilities.

Key Responsibilities:

1. Customer Interaction:

• Serve as the first point of contact for customers through diverse channels, which include cellphone, email, and live chat.
• Provide correct data and assistance to clients’ inquiries and problems.

2. Problem Resolution:

• Identify and remedy client concerns promptly.
• Collaborate with applicable departments to address complicated troubles and enhance when wished.

3. Customer Database Management:

• Maintain and update data of consumer interactions inside the database.
• Document consumer problems, interactions, and resolutions to improve the satisfaction of the provider.

4. Product Knowledge:

• Acquire in-depth information on HCL Technologies’ products and services.
• Stay updated with new offerings and modifications to make sure the statistics supplied to clients are accurate.

5. Feedback Gathering:

• Collect patron feedback actively to improve service offerings.
• Provide management with insights and guidelines to enhance service.

6. Performance Metrics:

• Meet person and crew objectives related to patron delight, reaction instances, and difficulty decision charges.
• Participate in overall performance reviews and contribute to group discussions.

Requirements:

Education:

• A bachelor’s diploma or equal revel is favored.
• Certification in customer service is effective.

Experience:

Minimum of one year of enjoyment in a customer service or aid function, especially in faraway surroundings.

Technical Skills:

• Proficient in using CRM software and different applicable customer support equipment.
• Fundamental know-how of IT services and products is a plus.

Personality Traits:

• Driven: Show dedication and excellence in carrier shipping.
• Motivated: Be proactive and obsessed with helping clients.

Soft Skills:

• Innovation: Show creativity in problem-solving and a willingness to undertake new techniques.
• Time Management: Effectively manipulate a couple of tasks, prioritize paintings, and meet closing dates.

Benefits:

1. Company Transportation:

Transportation options may be provided for employees commuting to the office, if applicable.

2. Employee Discounts:

Enjoy discounts on various services and products special to HCL personnel.

3. Travel Opportunities:

Potential for local and worldwide travel related to customer support tasks or training.

4. Working Environment:

• HCL Technologies fosters an inclusive, diverse, and supportive work tradition that values specific views.
• The organization believes that diverse groups cause higher ideas and innovations, contributing to standard achievement.

5. Equal Opportunity Statement:

• HCL Technologies is dedicated to being a same-opportunity enterprise.
• The organization does now not discriminate primarily based on race, faith, shade, gender, age, marital repute, veteran repute, or incapacity.

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