Job Title: Social Media Content Moderator
Company: Alorica
Degree: High school diploma or GED required
Location: 14002 E 21st St #600, Tulsa, OK 74134
Experience: Proven experience in overcoming unexpected difficulties and using logical problem-solving skills; familiarity with social media pop culture preferred
Employment Type: Full-time
Salary: $16/hr (with an onsite premium of an additional $1.50/hr)
Overview
Join the Team as a Social Media Content Moderator job at Alorica, in which we are redefining what it way to be an international chief in customer support and reveling in, one interaction at a time. With places in 18 international locations and the willpower to supply incredible providers, we offer infinite professional possibilities throughout numerous fields, which include customer service, education, tech resources, management, and recruiting. At Alorica, we pride ourselves on promoting from the inner, with over 70% of our leaders advancing from getting admission to diploma positions. We are presently trying to find a Social Media Content Moderator to enroll in our group at our Tulsa, OK place.
Job Summary
As a Social Media Content Moderator, you may play an essential position in assisting our clients address their customers’ troubles and solve troubles via social media structures. Your number one responsibility might be to display screen, evaluate, and control person-generated content material, making sure that it aligns with network guidelines and enterprise organization guidelines. This feature requires a keen eye for elements, robust communication competencies, and the potential to cope with a probable photo or annoying content material cloth with professionalism and composure.
Key Responsibilities
- Content Moderation: Review and slight consumer-generated content material fabric for the duration of diverse social media systems to make sure compliance with network requirements and suggestions. Your characteristic will comprise figuring out and addressing the factor content material fabric, together with hate speech, harassment, and image fabric.
- Customer Support: Address customer inquiries and problems via social media channels, offering properly timed and correct responses. You may be the voice of the logo, making sure that clients’ experiences are heard and valued.
- Problem-Solving: Utilize your logical hassle-fixing talents to triumph over sudden disturbing situations that may upward push up during content material fabric moderation. Your ability to anticipate notably and act abruptly might be crucial in keeping nice online surroundings.
- Collaboration: Work cautiously with institution participants and manipulate to percentage insights and tendencies decided in a few unspecified times within the destiny of content material moderation. Your feedback will help enhance techniques and enhance the general customer revel in.
- Engagement: Maintain an excessive degree of engagement with the content material fabric you evaluate, making sure that you live attentive and aware of the desires of the network.
Qualifications
To be taken into consideration for the Social Media Content Moderator position, applicants should meet the following qualifications:
- Education: An excessive college diploma or GED is wanted.
- Technical Skills: Strong laptop navigational talents and familiarity with Microsoft Office programs (Word, Excel) are vital for this characteristic.
- Communication Skills: Excellent oral and written communication competencies are critical for correctly enticing clients and addressing their issues.
- Listening and Comprehension: Exceptional listening and comprehension competencies will let you understand purchaser desires and reply efficaciously.
- Social Media Knowledge: A first-rate knowledge of social media’s famous culture and dispositions is important for effectively moderating content material fabric material and tasty with clients.
- Experience: Proven revel in overcoming surprising problems and the usage of logical hassle-solving capabilities is desired.
Join Us
Become a part of a corporation that is committed to creating lives higher through awesome issuer and community assistance. At Alorica, we don’t forget to empower our employees and provide them with the tools they want to achieve success. Join us in our mission to redefine customer service and revel in it!
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