Deputy Manager Field Quality in Haier
As a Deputy Manager of Field Quality at Haier, you’ll be accountable for tracking and studying field failures, enforcing countermeasures, and coordinating with income and provider groups to remedy first-class problems. Your function includes overseeing new version launches, engaging in reliability exams, and offering education to the provider team. You can also manipulate marketplace visits to ensure the closure of outstanding problems and coordinate spare aspect production. This function is important for retaining Haier’s dedication to delivering amazing, reliable products to customers.
Role: Dy. Manager Field Quality
Experience: From 5 to 10 years of experience
Salary: ₹ Not Disclosed by Recruiter
Location: Greater Noida
Company: Haier
Company Profile
Haier Group is a global chief inside the equipment organization, with a presence in one hundred sixty-five international locations, manufacturing operations in 13 countries, and 18 Research and Development (R&D) facilities, alongside side 12 schooling facilities. Haier has installed itself as a family name in India, providing a large variety of products along with fridges, televisions (CTVs), washing machines, air conditioners, microwaves, dishwashers, and DVD/VCD gamers. The business enterprise is committed to turning into a pacesetter in the Indian marketplace, with a focal point on innovation, splendid, and client pride.
Job Description
As a Deputy Manager of Field Quality at Haier, you will play an important function in ensuring the reliability and capability of Haier’s products inside the discipline. Your primary duties will revolve around tracking and addressing field screw-ups, coordinating with diverse teams to remedy troubles, and making sure that new products meet the agency’s amazing requirements before they obtain customers.
Key Responsibilities
Field Failure Monitoring and Analysis: You can be answerable for intently tracking area screw-ups across all Haier products. This consists of reading the basic reasons for disasters, developing effective countermeasures, and making sure study-up moves are implemented. Your analysis will help the organization pick out tendencies and save you destiny troubles, contributing to regular product reliability.
New Model Field Failure Monitoring: In addition to monitoring current merchandise, you may additionally be answerable for overseeing the extremely good of the latest models in the course of their initial release phase. This consists of analyzing any area disasters that arise, imposing countermeasures, and making sure that those issues are resolved rapidly to maintain purchaser satisfaction.
Functional and Reliability Testing: During the improvement of the latest merchandise, you may be liable for engaging in practical and reliability tests. These tests will ensure that the products meet Haier’s excessive requirements for overall performance and durability. Your function is probably vital in identifying ability problems earlier than the goods are launched to the market.
Field Quality Issue Resolution: You are probably the important factor element of touch for field pleasant troubles, running closely with the income and service groups to cope with and clear up any problems counseled with the resource of customers. Your capability to provide brief and powerful solutions can be important in preserving Haier’s recognition for top-notch.
Coordination with Sales Service Team: Effective conversation and coordination with the income service crew might be critical to resolving manufacturing unit-associated concern outstanding problems. You will work closely with this crew to ensure that any problems are quickly diagnosed and addressed, minimizing the effect on clients.
Training the Service Team: As a part of your function, you’ll be accountable for supplying schooling to the provider crew. This schooling will equip them with the expertise and abilities to remedy patron queries successfully and efficaciously. By empowering the provider crew, you will assist in beautifying patron pride and decrease the want for escalations.
Market Visits for Field Quality Closure: You might be required to behavior marketplace visits as needed to make sure the closure of discipline top-notch issues. These visits will come up with firsthand insights into the demanding situations confronted by clients and the issuer team, allowing you to increase greater powerful solutions.
Spare Part Production Coordination: In cases where spare elements are needed to clear up problem first-rate problems, you will assist in issuing buy orders (POs) for those additives. You may also coordinate with the manufacturing team to make certain that the essential elements are produced in a well-timed manner, assembly the company group’s necessities.
Benefits at Haier
Career Growth Opportunities: Haier offers massive opportunities for professional improvement, with clear pathways for advancement and non-prevent mastering.
Comprehensive Health Benefits: Employees experience a complete advantages bundle that includes scientific, dental, imaginative, and prescient coverage, ensuring their health and well-being.
Work-Life Balance: Haier promotes healthful artwork-lifestyles stability, with regulations that aid bendy operating hours and paid time without work.
Employee Training and Development: Haier invests in its employees’ increase via regular schooling and improvement applications, equipping them with the competencies needed for fulfillment.
Global Exposure: Working at Haier gives personnel the possibility to be part of an international enterprise corporation, supplying publicity to worldwide markets and great practices.
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