Work From Home Customer Care Assistant at Myntra

Role: Customer Care Assistant

Company: Myntra

Location: Mumbai, Maharashtra 

Salary: ₹43,193–₹66,452 a month

Work Type: Part-time

About Company

Myntra, a main e-alternate platform, is searching for a dedicated and energetic Remote Customer Care Assistant to join our organization in Delhi, India. This detail-time, partner-stage function calls for at least years of experience in customer support. As a Remote Customer Care Assistant, you’ll be accountable for turning in amazing carriers to clients via e-mail, chat, and make contact with them. You will take care of inquiries, clear up issues, control consumer debts, and offer product suggestions. The perfect candidate will have robust communication abilities, trouble-fixing capabilities, and experience running remotely. A commitment to exceeding patron expectations is essential.

Job Description

Myntra, virtually one of India’s biggest e-trade systems, is looking for an especially stimulated Remote Customer Care Assistant to sign up for our customer service group. This aspect-time position, based remotely but associated with our Delhi operations, is designed for experienced customer service experts who are obsessed with helping customers and resolving their problems right away and successfully.

Key Responsibilities

Customer Interaction: Respond to consumer inquiries and treat any problems through several communication channels, inclusive of electronic mail, chat, and speaking. You will need to deal with each interplay professionally, ensuring that the client’s issues are addressed right away.

Account Management: Manage purchaser debts by the manner of updating information, processing adjustments, and making sure that the effect is corrected and updated. This will comprise everyday monitoring and proactive verbal exchange with clients as desired.

Product Information: Provide awesome product records, together with guidelines based on consumer selections. Your feature will contain supporting clients to make informed buy alternatives with the aid of using about ts their needs and imparting suitable alternatives.

Complaint Resolution: Handle escalated client court cases with empathy and efficiency. This requires the functionality to pay attention cautiously, recognize the trouble, and provide a resolution that satisfies the customer while adhering to enterprise enterprise rules.

Team Collaboration: Work intently with other crew participants to make of sane of an unbroken consumer experience. Collaboration is prime to resolving complex issues and improving primary service high-quality.

Record Keeping: Maintain correct and precise statistics of client interactions and transactions. These facts are essential for destiny reference and enable making certain that client troubles are resolved.

Stay Informed: Keep up to date with Myntra’s merchandise, guidelines, and procedures. This will let you correct records and make sure that customers have a remarkable experience with the brand.

Performance Metrics: Meet and exceed overall performance metrics and nice necessities set by using the use of the agency. This consists of response instances, client pleasure ratings, and resolution fees.

Requirements

Experience: A minimum of 2 years of enjoyment and customer service is needed. You need to be comfortable handling quite a few patron issues and feature a document of delivering high-quality carriers

Communication Skills: Excellent communication skills, both written and verbal, are important. You need to be capable of articulating statistics honestly and underlyingly to patron inquiries successfully.

Problem-Solving Ability: The capacity to treat issues rapidly and adapt to converting conditions is essential. You have to be capable of suppose on your feet and provide answers that meet patron wishes.

Independence: This is a miles-off feature, so you should be able to do the artwork k independently and manipulate your very own efficiently. Self-challenge and the ability to prioritize obligations are key.

Technical Proficiency: Proficiency in Microsoft Office and CRM software programs is wanted. You should be cushty navigating that device to govern consumer payments and song interactions.

Attention to Detail: A strong interest in detail is essential to make certain that each consumer data is correct and that issues are resolved absolutely.

Education: An extensive university degree othe r same is needed, with a Bachelor’s diploma favored.

Soft Skills

Problem-Solving: The capacity to research conditions and give you powerful answers is crucial. You have to be able to assume severely and deal with problems independently.

Adaptability: The customer service environment can be rapid-paced and unpredictable. You have to be adaptable and able to address changing instances with no trouble.

Benefits

Working at Myntra comes with several several designs to guide your well-being increase. Here are the top five blessings you could count on:

Gym Membership: Myntra provides a club club to help you stay energetic and wholesome. This advantage promotes bodily fitness and well-being contributing to a balanced lifestyle.

Retirement Plan: Myntra gives a comprehensive retirement plan, supporting you constantly in your monetary destiny. This gain ensures that you can plan for your lengthy-term economic desires with confidence.

Free Food: Enjoy complimentary meals as part of your workday. Myntra gives unfastened food to employees, making sure you have got get admission to to nutritious and delicious meals whilst you figure.

Work-Life Balance: The a ways off nature of this role, mixed with an aspect-time schedule, offers notable work-life balance. You can manage your private and expert obligations correctly, with the capacity to earn a living from home.

Positive Work Environment: Myntra fosters supportive and collaborative artwork surroundings wherein employees are encouraged to broaden and be successful. The organization’s willpower for consumer pride extends to developing a workplace in which personnel sense valued and prompted.

Deadline to Apply

The reduced-off date to apply for this role is August 26, 2024. If you meet the qualifications and are enthusiastic about the possibility of joining Myntra as a Remote Customer Care Assistant, we encourage you to apply.

How to Apply

To examine the Remote Customer Care Assistant feature at Myntra, please visit GrabJobs and submit your software. If you are shortlisted, you’ll be notified of the subsequent steps in the hiring system.

Apply Now, Click Here

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