Remote Work At Meesho Contact Center Specialist

Role: Contact Center Specialist – Remote Work

Company: Meesho

Location: Mumbai, Maharashtra 

Salary: ₹32,395–₹46,516 a month

Work Type: Part-time

About Company

Meesho is seeking out a precipitated and hardworking Contact Center Specialist to sign up for our team remotely from Mumbai, Maharashtra. This element-time, the access-degree characteristic is right for people who own st ng communication, human beings management, and trouble-solving competencies. As a Contact Center Specialist, you will manipulate inbound and outbound customer interactions via calls, emails, and stay chats, ensuring excellent customer support. Your function will contain navigating more than one software application, maintaining correct statistics, and collaborating with team contributors to satisfy purchaser needs. No previouenjoymentoy is required, but a willingness to research and develop is critical.

Job Description

Meesho, a leading e-commerce platform, is presenting a thrilling possibility for a Contact Center Specialist to work remotely from Mumbai, Maharashtra. This part-time, access-degree position is exceptional for folk who are keen to start a career in customer service and make a contribution to a dynamic group. At Meesho, we prioritize high quality in our products, services, and work environment, and we’re seeking out someone who stocks our dedication to excellence.

Responsibilities:

Customer Interaction: Handle inbound and outbound client calls emails, and stay chat messages with professionalism and overall performance. Your goal can be to provide e amazing issuer by addressing consumer inquiries, resolving troubles, and managing court cases efficaciously.

Customer Service Excellence: Ensure purchaser satisfactiousingof going above and past to meet their needs. This includes facts about purchaser concerns, offering correct information, and supplying solutions that align with enterprise guidelines.

System Navigation: Utseveralple of structures and software structures to retrieve and enter information. You’ll need to be snugly switching between particular tools to ensure you offer the maximum accurate well-timed help to customers.

Record Keeping: Maintain specific and accurate statistics of customer interactions, which encompass the nature of the inquiry, the answer furnished, and any have a look at-up movements required. This guarantees an unbroken revel inr customers and aids in non-prevent improvement.

Team Collaboration: Work intently alongside your team individuals and one-of-a-kind departments to make certain customer problems are resolved correctly. Sharing insights and remarks collectively together with your colleagues will help improve ordinary issuer first-rate.

Performance Goals: Strive to satisfy or exceed set performance goals and key overall performance indicators (KPIs). Your capacity to hold high requirements in customer interactions will without delay contribute to the fulfillment of the institution.

Continuous Learning: Stay informed about Meesho’s merchandise, offerings, and rules. This knowledge will empower you to offer correct and applicable records to clients, making sure they have a satisfactory experience.

Requirements:

Communication Skills: Strong verbal and written communication abilties are vital. You will need to carry information absolutely and expectantly to customers.

Multitasking Ability: The capability to handle a couple of duties simultaneously in short-paced surroundings is essential. You should be able to prioritize duties correctly to control your workload correctly.

Technical Proficiency: Comfort with the use of computer structures and software program program applications is crucial. While no previouenjoymentoy is important, a willingness to take a look at new gear and technology is essential.

Problem-Solving Skills: You ought to be capable of suppressing and providing effective solutions to customer problems. Attention to element will help you ensure that troubles are resolved efficaciously the primary time.

Independence and Teamwork: The role calls for you to do artwork independently, coping with your work without regular supervision. However, you ought to also be a collection player, willing to collaborate with others to gain commonplace goals.

Availability: You should be available to work throughout precise hours. Flexibility on your time desk can be required to fulfill the goals of the organization.

Willingness to Learn: No earlieenjoymentoy is required, however a proactive attitude and a preference to analyze and expand in the function are key to fulfillment.

Benefits:

Working at Meesho comes with a variety of advantages designed to support your well-being and professional growth. Here are the top five benefits you can assume:

Dental Insurance: Meesho gives whole dental coverage, making sure that you keep your oral fitness without economic fear.

Profit Sharing: As a part of Meesho, you could have the possibility to share inside the business organization’s fulfillment via a profit-sharing plan, aligning your efforts with the agency’s increase.

Retirement Plan: Meesho gives a retirement plan to help regulate your financial destiny, presenting peace of mind as you assemble your career.

Work-Life Balance: The remote nature of this function, combined with the lifetime agenda, offers excellent paintings-life balance, allowing you to manipulate private and expert duties efficaciously.

Positive Work Environment: Meesho fosters an excessively nice and inclusivpaintinggs environment in which employees are encouraged to thrive. The agency’s commitment to diversity anthe d sampossibilitiesty ensures that every personneenjoysoy valued and revered.

Deadline to Apply

Interested candidates need to exercise through August 25, 2024. To apply, visit GrabJobs and post your application. Shortlisted candidates can be notified of similar steps in the hiring manner.

How to Apply

If you are excited about this possibility and meet the necessities, we encourage you to use it. Visit GrabJobs and post your software. If you’re shortlisted, you may be notified for the following steps in a hiring manner.

Apply Now

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