Customer Support Associate At Tech Mahindra | Full–time
Customer Support Associate At Tech Mahindra, Tech Mahindra is looking for a Customer Support Associate to sign up for their International Voice Process institution. The nice candidate should have at least 6 months of enjoyment in customer service, even though freshers with sturdy verbal exchange abilties are welcome to apply. As a Customer Success Associate, your primary duty may be to assist clients via phone, email, or chat, imparting accurate records and resolving problems promptly. The function calls for robust problem-solving abilities, an excessive energy level, and the capacity to manage client expectations successfully. Both undergraduate and graduate candidates are eligible for this entire-time feature with competitive pay and blessings.
Role: Customer Support Associate
Company: Tech Mahindra
Location: Karnataka
Salary: ₹3L–₹5L a year
Work Type: Full–time
Job Details
Salary: ₹300,000 to ₹500,000 in line with yr
Location: Vadapalani (Work from Office)
Education Requirement: Higher Secondary (twelfth Pass)
Experience: Minimum 1 one year in customer service
Language: English (Required)
Interested candidates can observe by sharing their up-to-date resume at KB00662335@TECHMAHINDRA.COM or contact Karishma at +ninety one 9871069624 for additional details.
Customer Support Associate At Tech Mahindra
Tech Mahindra is hiring for the placement of a Customer Support Associate in the International Voice Process. The position consists of coping with purchaser inquiries and resolving issues through telephone, email, or chat. The candidate can be liable for presenting accurate and applicable data to clients regarding products or services, keeping up-to-date purchaser records, and making sure effective purchaserenjoysy. The role additionally includes managing consumer court docket cases and escalating troubles to control whilst critical. The role offers remarkably increased possibilities in a quick-paced environment and calls for strong communication and problem-fixing capabilities.
About Company
Tech Mahindra is a main multinational technology agency that gives progressive services in the IT and enterprise system outsourcing (BPO) sectors. With a worldwide presence and know-how in a substantial variety of industries, Tech Mahindra offers contemporary-day answers to clients globally. The employer is devoted to delivering tremendous customer support and creating a fee through digital transformation. Tech Mahindra’s middle values embody excellence, integrity, and innovation, making it a preferred agency for talented specialists looking for boom and career advancement. Tech Mahindra affords a colorful work lifestyle that emphasizes worker well-being and expert development.
Responsibilities of the Customer Support Associate
Customer Inquiries: Respond to consumer inquiries via cellular telephone, e-mail, or chat, presenting applicable products or service statistics.
Voice Support: Deliver tremendous voice guidance to clients, resolving queries and supplying assistance as wanted.
Problem Resolution: Effectively resolve client problems by manner of identifying the basic motive, presenting answers, and escalating to higher control at the same time as necessary.
Customer Records: Maintain correct and updated consumer information, making sure all interactions are logged and tracked.
Customer Satisfaction: Conduct surveys to collect comments and beautify the customer support revel in.
Complaint Handling: Manage customer complaints with professionalism, making sure decisions in a well-timed way.
Collaboration: Work intently with supervisors and bosses to enhance customer service approaches and achieve service excellence.
Key Skills
Effective Communication: Ability to clearly and professionally communicate with customers, both verbally and in writing, to ensure understanding and provide accurate information.
Problem-Solving Skills: Capacity to analyze customer issues, think critically, and offer practical solutions quickly and efficiently.
Technical Proficiency: Familiarity with support tools, software, and processes used in customer service, along with basic troubleshooting skills.
Customer Focus: Strong customer-oriented mindset to ensure customer satisfaction and a positive service experience.
Time Management: Ability to handle multiple inquiries efficiently and meet service level agreements (SLAs) in a fast-paced environment.
Benefits at Tech Mahindra
Attractive Salary Package: Competitive salary range among ₹3 LPA to ₹ 4.5 LPA with profitable incentives based mostly on average performance.
Cab Facilities: Both aspect cab centers are to be had to ensure a snug journey for employees.
Work-Life Balance: 5-day running timetable, supplying sufficient time for personal existence and rest.
Career Growth: Opportunities for boom and improvement in a multinational business agency with international exposure.
Health & Wellness: Tech Mahindra offers blessings that encompass fitness and well-being programs to ensure the well-being of personnel.
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