WNS Holdings Walk-in Customer Support Role | (1 Yr Exp)

WNS Holdings Walk-in Customer Support Role for candidates for Associate and Senior Associate positions of their Customer Support branch, that specialize in Voice/Blended procedures. The roles are based in Thane, Navi Mumbai, and other Mumbai areas, imparting a salary of ₹3 Lacs P.A. Applicants need to be graduates with a minimum of three hundred and sixty-five days of experience in international customer service and own exquisite communication competencies. The job entails running rotational shifts, imparting consumer care services, and ensuring patron delight. 

• Role: Voice / Blended – Other
• Location: Thane, Navi Mumbai, Mumbai (All Areas)
• Company: WNS Holdings
• Salary: 3 Lacs P.A
• Qualifications: Any Graduate
• Experience: 1 years
• Job Type: Full Time, Permanent

Company Overview:

WNS Holdings is a global leader in Business Process Management (BPM) services, serving over 2 hundred customers globally across diverse enterprise verticals which include Banking and Financial Services, Healthcare, Insurance, Manufacturing, Retail, Telecom, Travel, Shipping, Media, and more. With its operational excellence and area knowledge, WNS enables its customers to outperform by transforming their business methods.

Job Opportunity:

WNS is currently undertaking walk-in interviews for the location of Associates and Senior Associates of their Customer Support branch. This role is specially targeted at Voice/Blended customer support and is an exceptional opportunity for candidates with previous global customer service enjoy.

 Details of the Walk-In:

Position: Customer Support – Associate and Senior Associate

Interview Date & Time: 8 October, from 11:30 AM to 4:00 PM

Venue: WNS, Gate no. 2, Plant 5, Godrej & Boyce Complex, Vikhroli-West, Mumbai

Contact Person: Harsha Janyani (9930912316)

Eligibility Criteria:

• Education: Candidates should have finished Higher Secondary Certification (HSC) or possess a commencement degree.
• Experience: A minimum of six months’ revel in international customer service is needed. Experience in International Chat, US processes, Travel processes, or BPO-associated industries will be an brought benefit.
• Communication Skills: Excellent spoken and written verbal exchange talents are a must for this position, as candidates could be handling international clients.
• Shift Requirements: Candidates must be willing to work in rotational shifts, because of this flexible availability during the week, consisting of nights and weekends.
• Work Environment: The activity offers a 5-day workweek with rotational days off. This is designed to ensure work-lifestyles stability whilst assembly commercial enterprise necessities.

Role & Responsibilities: 

• Handling voice and chat-based communique with global customers.
• Assisting customers with inquiries associated with products or services, processing orders, and handling proceedings or problems.
• Ensuring fantastic provider delivery and consumer pleasure by following up on unresolved purchaser queries.
• Adhering to procedure hints and preserving accuracy in all transactions.
• Working in a group surroundings to make certain that provider stages are met.
• Ensuring compliance with organization regulations, data privacy norms, and patron-particular hints.

Preferred Skills:

• International Process Experience: Candidates with revelations in worldwide BPOs, specifically in chat or voice-primarily-based procedures, will have an advantage.
• Process Knowledge: Experience in the US Process or Travel Process will also be useful.
• Adaptability: The ability to speedy adapt to new strategies and client management structures might be critical for fulfillment in this position.
• Customer Handling: Strong customer orientation and trouble-solving abilties will help in dealing with high purchaser expectancies.

Why Work with WNS? 

• Career Growth: With opportunities for inner increase and promotions, WNS encourages its personnel to upskill and take on more obligations over time.
• Global Exposure: By serving international clients, employees get exposure to numerous cultures and enterprise practices, which complements their expert competencies.
• Supportive Environment: WNS promotes a collaborative work environment wherein teamwork is advocated, and individual contributions are made.
• Comprehensive Benefits: As a full-time worker, you may have get right of entry to to various blessings like medical health insurance, retirement plans, and overall performance bonuses.

Benefits:

• Career Growth: Opportunities for inner promotions and expert improvement.
• Global Exposure: Interact with worldwide customers, gaining numerous cultural and commercial enterprise insights.
• Work-Life Balance: five-day work week with 2 rotational days off.
• Comprehensive Benefits: Health insurance, retirement plans, and overall performance bonuses.
• Collaborative Work Environment: Encouragement of teamwork and reputation of character contributions.

Apply Now

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