Amazon Recruitment of Customer Support Role | Apply Now

Amazon Recruitment of Customer Support Role with every voice and non-voice approach at its Pune office. This function is open for applicants with zero to five years of experience, supplying a repayment bundle deal starting from ₹2.25 LPA to ₹4.25 LPA. If you are searching out to be a part of one of the global’s most purchaser-centric businesses, this is an excellent threat to construct a profession in customer support.

• Role: Customer Support
• Location: Pune
• Company: Amazon
• Salary: ₹ 2.25-4.25 Lacs P.A
• Qualifications: Graduate or Postgraduate
• Experience: Minimum 6 Months of Experience in any relevant field.
• Employment Type: Full Time, Permanent

Job Role:

The position consists of coping with purchaser queries and offering beneficial aid through voice and non-voice channels. As a part of the Amazon Customer Support group, you may interact with clients and ensure their troubles are addressed without delay and efficiently, embodying Amazon’s venture to supply global beauty carriers.

Responsibilities:

• Respond to Customer Inquiries: Address client queries and problems via voice or non-voice channels (chat, e-mail, and so forth.) in a well-timed and expert way.
• Resolve Issues Efficiently: Identify client problems and provide suitable answers or boom troubles while crucial to ensure purchaser satisfaction.
• Maintain Accurate Records: Document patron interactions and update applicable structures with case info to ensure accurate document-retaining and observe-up.
• Handle Product or Service Complaints: Assist customers with product-related problems, refunds, returns, and exchanges, making sure their problems are resolved inner employer guidelines.

Eligibility Criteria:

• Location: This possibility is best for applicants residing in Pune.
• Educational Qualification: The minimum qualification required is 10+2 (immoderate university); but, graduates and publish-graduates also can observe.
• Experience: A minimum of 6 months of experience in any relevant place is needed.
• Skills: Excellent English verbal exchange capabilities are obligatory. Additionally, the feature demands flexibility to paint in nighttime shifts and rotating shifts in keeping with the corporation’s requirements.

Benefits and Compensation:

• Base Pay: ₹2.Forty LPA to ₹four.21 LPA, depending on the candidate’s revel in and qualifications.
• Zeta Meal Card: Employees get hold of a meal card honestly simply well worth ₹1100/month (₹13, hundred every year).
• Internet Allowance: For those who are required to make money working from home, a web allowance of ₹1250/month (₹15,000 each yr) is provided.
• Travel Allowance: Employees strolling from the place of business can both avail of a travel allowance of ₹four,000/month (₹48,000 every 12 months) or employ the cab pick-and-drop carrier supplied using way of the use of Amazon.
• Shift & Overtime Allowances: For night-time shifts, employees maintain a night-time shift allowance of ₹150 in keeping with the shift. Overtime work, if required, may be compensated as consistent with the company’s coverage.
• Work Schedule: The function follows a 5-day working week with consecutive days off. However, off days may additionally moreover change based totally on commercial enterprise wishes.

Key Skills Required:

• Excellent verbal and written communique in English.
• Ability to address every voice and non-voice client interaction.
• Flexibility to artwork in shifts, together with night time time shifts.
• Previous experience in a purchaser-going-through role is preferred however not obligatory.

Additional Requirements:

• Candidates are required to take an internet assessment as part of the software program technique.
• The evaluation wants to be finished with the use of a computer or computing device pc, with a webcam and headphones with a superb-notable microphone.
• A sturdy net connection (minimum 20 Mbps) is crucial for the evaluation.
• The use of cell telephones or tablets in the course of the evaluation is not authorized.

About Amazon:

Amazon is truly considered one of the biggest e-change structures globally, committed to supplying clients with a first-rate shopping enjoy through presenting an enormous form of merchandise at aggressive expenses. The agency is renowned for its interest in innovation and customer support, making it one of the maximum client-centric organizations in the international. By turning into a member of Amazon, you’ll be a part of a dynamic organization operating to enhance the lives of tens of millions of customers globally.

Apply Here

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