Walk in Interview At Concentrix For Customer Support | Apply Now

Interested candidates are recommended to take part in our stroll-in recruitment strength for the Customer Support position. Bring your updated resume and be prepared for an interview with our hiring group. This is a superb possibility for people seeking to grow their careers in customer service within a dynamic and supportive painting environment.

Role: Customer Support International Voice Process

Experience: From 4 to 8 years of experience

 Salary: ₹ 3-4.5 Lacs P.A.

Location: Hyderabad ( Uppal)

Concentrix

Time and Venue

12th August – 14th August, 11.00 AM – 4.00 PM

Concentrix Catalyst SEZ Unit: 1st Floor, NSL Arena, Plot No.6, Survey No.1, IDA Uppal, Behind Uppal Cricket Stadium, Hyderabad, Telangana, India

Contact – Sirisha ()

About Company

Concentrix is hiring skilled Customer Service Representatives for our International Voice Process in Hyderabad. Candidates with 4-eight years of experience in worldwide customer service are encouraged to apply. The role involves building sustainable relationships with clients, offering accurate records, and handling escalations. The feature calls for extremely good communication capabilities and the functionality to multitask efficiently. Candidates have to preserve a commencement degree and be to be had for immediate joining. The process is located at Uppal – NSL Arena SEZ, with steady shift timings from 6:30 PM to a few:30 AM and a one-manner cab facility for female personnel.

Job Description

Concentrix is attempting to find dynamic and skilled Customer Service Representatives for our International Voice Process team. This function requires building sustainable relationships with client bills via open and interactive communication. The successful candidates are probably liable for imparting accurate, legitimate, and complete statistics to clients through the use of the right techniques and equipment. Additionally, you’ll be expected to conform to conversation strategies, guidelines, and hints to ensure that clients acquire the most pleasant possible aid.

Key Responsibilities

Customer Relationship Management:

• Build and keep sustainable relationships with client debts, fostering keep in mind via open and interactive verbal exchange.
• Engage with clients proactively and take the greater mile to make sure their goals are met, resulting in high customer delight stages.

Effective Communication:

• Provide accurate, legitimate, and whole data through making use of the proper tools and techniques.
• Follow mounted conversation techniques, suggestions, and guidelines to ensure a normal and professional consumer experience.

Handling Customer Interactions:

• Demonstrate robust phone touch managing talents and lively listening competencies to recognize and deal with purchaser wishes efficiently.
• Manage patron escalations and lawsuits, ensuring that troubles are resolved at once and satisfactorily.

Task Management:

• Multi-challenge, prioritize, and control time effectively to deal with multiple client interactions and duties correctly.
• Perform obligations assigned through a manager primarily based on departmental wishes, ensuring properly timed final contact of obligations.

Data Analysis and Reporting:

• Interpret data and perform analysis to indicate solutions for clean capability and progressed service transport.
• Provide comments and insights to improve strategies and decorate the overall client experience.

Collaboration with Teams:

• Support and cooperate with distinctive service desks throughout techniques, fostering teamwork and collaboration.
• Share first-rate practices and insights with crew individuals to decorate normal company exceptional.

Desired Candidate Profile

Educational Qualification:

• Any Graduation from a diagnosed college.

Experience:

• Minimum of 4-8 years of enjoy in an International Customer Support characteristic, especially in an International Voice Process.

Skill Set:

• Strong customer support abilties with a validated music record in managing client interactions.
• Excellent verbal exchange skills, both verbal and written, to efficaciously interact with customers and group participants.
• Ability to interpret statistics and provide answers primarily based totally on evaluation.

Availability: Notice length of at once to 15 days simplest.

Shift Timings: Fixed shift from 6:30 PM to a few:30 AM.

Additional Notes: A one-way cab facility can be supplied for lady personnel.

Work time desk: Monday to Friday, with Saturday and Sunday as consistent off days.

Benefits at Concentrix

Competitive Salary Package: Concentrix offers a competitive income that displays business enterprise necessities, making sure that employees are properly compensated for their abilties and revel in.

Career Growth Opportunities: The enterprise offers several possibilities for professional development and professional development, with get right of entry to to education programs and assets to enhance abilties.

Work-Life Balance: Concentrix values artwork-life stability, offering consistent shift timings and weekends off, allowing employees to manage their private and professional lives effectively.

Health and Wellness Benefits: Employees are supplied with comprehensive health and proper well-being advantages, including medical health insurance, well-being applications, and tasks to promote a wholesome lifestyle.

Supportive Work Environment: Concentrix fosters a superb and inclusive paintings subculture, in which employees are encouraged to collaborate, percentage thoughts, and help every other, developing a cohesive group ecosystem.

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