Remote Live Chat Specialist | ₹31,564–₹49,008 a month
Bharti Airtel is seeking out a Remote Live Chat Specialist in Bangalore for a part-time function nice for access-degree experts with at least 365 days of enjoyment. The role includes engaging with clients through stay chat, resolving troubles, and imparting product facts. Candidates ought to have exceptional communication skills, attention to detail, and a customer service heritage. Benefits encompass paid ill-go-away, tour possibilities, and parental leave. Bharti Airtel values teamwork and gives supportive paintings of the surroundings. Apply with the aid of using September 2, 2024, thru GrabJobs.
Role: Live Chat Specialist
Company: Bharti Airtel
Location: Mumbai, Maharashtra
Salary: ₹31,564–₹49,008 a month
Work Type: Part-time
No Degree Mentioned
Company Overview:
Bharti Airtel, a major global telecommunications company, is seeking out a Remote Live Chat Specialist to sign up for its team in Bangalore, Karnataka, India. This detail-time feature is proper for admission to degree professionals who have at least twelve months of experience and are keen to work in dynamic and fast-paced surroundings. As a Remote Live Chat Specialist, you may play an important role in handing over fantastic customer support through engaging with clients via stay chat. Your capability to address inquiries, resolve troubles, and provide certain product facts will at once impact customer satisfaction and the general success of Bharti Airtel.
Key Responsibilities:
Engaging with Customers: Communicate with customers in real-time via live chat to address inquiries, remedy troubles, and offer whole product facts. Your potential to engage customers efficaciously will ensure they have a super enjoy with Bharti Airtel.
Maintaining Professionalism: Uphold a high diploma of professionalism and customer service at some stage in all interactions. This consists of preserving a nice and beneficial tone, even in tough conditions, to decorate the consumer revel.
Utilizing Resources: Leverage the organization’s expertise base and sources to offer correct and properly timed responses to purchaser queries. Your functionality to get the right of entry to and make use of those sources effectively will help you supply great customer support.
Documenting Interactions: Record customer interactions and comments for analysis and development functions. This documentation is crucial for figuring out tendencies, expertise consumer desires, and making informed picks to beautify carrier terrific.
Collaborating with Team Members: Work carefully alongside your crew contributors to ensure consistent and inexperienced customer service. Collaboration is essential to maintaining immoderate standards of providers and making sure that every consumer issue is addressed promptly.
Adhering to Policies: Follow employer rules and approaches concerning facts safety and consumer confidentiality. Your adherence to those rules is important for protecting client facts and keeping their beliefs.
Meeting Performance Metrics: Strive to meet or exceed general performance metrics related to response time, patron pride, and problem decision. These metrics are vital symptoms of your effectiveness as a Live Chat Specialist and your contribution to the team’s success.
Requirements:
Excellent Communication Skills: Strong written and verbal exchange skills are crucial for interacting with clients and conveying records certainly and correctly.
Attention to Detail: A keen interest in detail and the capacity to multitask in fast-paced surroundings are important for handling a couple of chat instructions and ensuring sure accuracy of your responses.
Proficiency in Typing: Candidates have to be gifted in typing and navigating laptop structures, as those skills are essential to offering efficient live chat aid.
Independent and Team Work: The capacity to work independently further to part of a crew is crucial for coping with your workload and taking components with colleagues to obtain commonplace goals.
Customer Service Experience: Prior revel in customer support or an associated vicinity is preferred, as it offers a basis for understanding consumer desires and handing over powerful assistance.
Telecommunications Knowledge: Familiarity with the telecommunications enterprise is a plus, as it will help you better apprehend the goods and offerings provided by using the usage of Bharti Airtel.
Reliable Work Environment: A reliable internet connection and a quiet workspace are essential for far-off paintings to ensure an uninterrupted communique with clients.
Benefits of Working at Bharti Airtel:
Working as a Remote Live Chat Specialist at Bharti Airtel comes with numerous blessings that contribute to your usual well-being and project pleasure. Here are the top five blessings of operating at Bharti Airtel:
Paid Sick Leave: Bharti Airtel presents paid unwell depart to make sure that employees can take time without work whilst wanted without annoying approximately monetary implications. This gain shows the enterprise’s commitment to worker health and well-being.
Travel Opportunities: Employees at Bharti Airtel might also moreover have possibilities for tours, which could provide valuable publicity to big markets and decorate their expert experience.
Parental Leave: The commercial enterprise agency offers parental depart to help employees at some point of great existence occasions. This benefit ensures that employees can take the essential time without work to take care of their households.
Supportive Work Environment: Bharti Airtel fosters supportive work surroundings wherein employees are endorsed to take ownership and duty. The employer values teamwork, collaboration, and continuous development, creating a splendid and motivating workplace.
Flexible Remote Work: As a Remote Live Chat Specialist, you may experience the capacity of walking from domestic, which allows for better artwork-existence stability and reduces the want for commuting.
Application Process:
To practice for the Remote Live Chat Specialist role at Bharti Airtel, please post your software program through GrabJobs. If you’re shortlisted for the method, you’ll be notified via electronic mail or phone. Bharti Airtel encourages all fascinated applicants to apply and looks forward to welcoming new team contributors who are enthusiastic about customer support and keen to contribute to the commercial enterprise enterprise’s achievement.
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