Airtel Hiring Contact Center Officer, The Contact Center Officer function at Bharti Airtel in Hyderabad is a part-time feature requiring at least 2 years of customer support revel in. Key obligations encompass coping with inbound and outbound calls, resolving client inquiries, documenting interactions, and keeping product information. Ideal applicants need non-public robust problem-solving skills, great communication talents, and familiarity with CRM software program programs. A Bachelor’s degree is desired. The organization offers advantages in the facet of unfastened meals, paid ill-go-away, and disability coverage. Applications must be submitted via October 6, 2024, via GrabJobs.
Role: Contact Center Officer
Company: Bharti Airtel
Location: Mumbai, Maharashtra
Salary: ₹46,516–₹68,113 a month
Work Type: Part-time
Airtel Hiring Contact Center Officer
Bharti Airtel is sincerely considered one of India’s mostitical telecommunications companies, providing severa offerings, CE, fixed-line voice offerings, broadband, and digital television. The company is considered dedicated to customer pleasure and innovation in handing over notable telecommunication services. With a robust presence sooner or later in India, Airtel targets to connect humans and buthroughsses through dependable and accessible communication answers.
Job Description
The Contact Center Officer feature at Bharti Airtel in Delhi is a part-time function for humans wat least 2 years of experience in customer support or touch center roles. This function is critical for keeping excessive tiers of customer pride and resolving purchaser inquiries effectively.
Key Responsibilities:
Customer Interaction: Handle each inbound and oucallcalld call, ensuring the clienpreservedreserve of set off and powerful carrier.
Issue Resolution: Identify customer issues, offering certain solutions or options directly.
Information Management: Accurately files client interactions and preserves updated information within the management management system.
Conduct thorough studies to provide correct answers to consumer inquiries.
Collaboration and Teamwork: Collaborate with crew members and superb departments to decorate operational overall performance.
Performance Metrics: Meet non-puinstitutionalstitution dreams for name dealing with time, patron pleasure scores, and hassle choice.
Requirements:
Education & Experience:
My mum of years of revel in in a customer support or touch center role.
A Bachelor’s degree or equal qualification is desired.
Skills:
Personality Traits: Dedicated and hardworking, demonstrating reliability and attention.
Soft Skills: Strong hassle-fixing and research skills, extraordinary verbal and written conversation skills, and strong organizational abilities.
Technical Proficiencies:
Familiarity with purchasemanipulationanipulate (CRM) software applications is immoderate pleasant.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and a feature in computer navigation.
Benefits:
Free food and snacks during running hours to keep personnel energized.
Paid sick depart to promote health and well-being.
Disability coverage brought peace of mind.
Work Environment:
Bharti Airtel fosters a way of life of non-prevent gaining knowledge of and development, presenting various schooling intervals and workshops to decorate employees’ capabilities and professional increase.
Application Deadline:
Candidates interested in this option ought to post their packages with the useful aid of October 6, 2024.
Equal Opportunity Employer:
Bharti Airtel is an equal-possibility company that values range and inclusion, encouraging applicants from all backgrounds to use.
How to Apply:
Interested applicants can exercise through GrabJobs, in which they’ll be notified if shortlisted for the position.
Benefits at Bharti Airtel
Free Food and Snacks: Employees experience complimentary meals and snacks sooner or later during running hours, selling a powerful and lively artwork environment.
Paid Sick Leave: Bharti Airtel offers paid unwell go away, making sure personnel can take essential break days for fitness without economic problems.
Disability Insurance: The business enterprise offers disability insurance to provide monetary safety and peace of thought for employees dealing with sudden instances.
Training and Development: Continuous studying possibilities via numerous training instructions and workshops will enhance their abilities and increase their careers.
Inclusive Work Culture: Bharti Airtel fosters a severa and inclusive administrative center, welcoming applicants from all backgrounds and rowing supportive surroundings for all personnel.
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