Work from Home Jobs At Airtel | Full–time

Client Support Associate | ₹33,226–₹46,516 a month

The Client Support Associate at Bharti Airtel is a right-of-entry degree, full-time far-off role primarily based definitely in Mumbai. This function entails providing high-quality customer support through smartphones, email, and chat, resolving customer inquiries, and maintaining correct facts. The best candidate could have robust conversation and problem-solving capabilities, with at least 365 days of enjoyment in a customer service position. The function gives advantages like free accommodation for a long way off paintings, paid unwell go away, and a turning into a member of bonus. Airtel promotes colorful and inclusive painting surroundings, fostering boom and professional development opportunities for all employees.

Role: Client Support Associate

Company: Bharti Airtel

Location: Mumbai, Maharashtra 

Salary: ₹33,226–₹46,516 a month

Work Type: Full–time

About Company

Bharti Airtel, one of India’s leading telecommunications carrier vendors, is searching for a committed and dynamic Client Support Associate to enroll in our group. This is a complete-time, access-stage function that gives the ability to make money working from home in Mumbai, Maharashtra, India. We are searching for people with an ardor for customer service and a force to help our customers prevail. If you have been given at least one year of experience in customer service or consumer assistance and are looking for a possibility to grow your profession in a supportive and colorful environment, we encourage you to use it.

Job Description

As a Client Support Associate at Bharti Airtel, you’ll play an important feature in imparting splendid assistance to our clients. This function includes dealing with client inquiries, resolving problems, and making sure that clients have an unbroken and effective experience with our services and products. You will be predicted to talk efficaciously through cellular telephone, e-mail, and chat, using your problem-fixing abilties to cope with purchaser issues and enlarge troubles while essential.

Key Responsibilities

Customer Support: Provide incredible customer support to clients through various channels, which include smartphone, e-mail, and chat. You can be the first element of touch for customers, addressing their inquiries, resolving problems, and ensuring they acquire nicely timed and powerful assistance.

Issue Resolution: Manage and remedy patron inquiries and troubles expertly. This includes diagnosing problems, supplying solutions, and making sure that each interaction leaves the purchaser satisfied and their issues resolved.

Record Keeping: Maintain accurate statistics of consumer interactions and transactions. It is important to file all communications and actions taken to solve customer issues, as this allows make sure consistency and exquisite in provider transport.

Team Collaboration: Work intently with unique institution participants to make certain a continuing patron enjoy. Collaboration is key to offering an excessive fashionable of provider, as it permits expertise sharing and higher problem-solving techniques.

Escalation of Issues: Identify and extend priority problems to the correct channels. If a problem requires attention beyond your know-how or authority, you will want to make bigger it to a greater senior organization member or department to make a sure well-timed decision.

Product Knowledge: Stay updated on product expertise and corporation pointers. Being nicely versed in the business organization’s offerings and suggestions lets you offer accurate information and help to clients.

Special Projects: Assist with special duties and tasks as wished. This should incorporate taking part in new product launches, contributing to machine improvement efforts, or taking on extra obligations that make contributions to the overall fulfillment of the group.

Requirements

Adaptability and Confidence: The first-class candidate will be personally adaptable and assured of male or woman inclinations, allowing them to attend to masses of consumer interactions easily and professionally.

Leadership and Time Management: Strong control and time control abilities are vital, as this function requires the potential to manipulate multiple obligations and priorities efficiently.

Communication and Interpersonal Skills: Excellent verbal exchange and interpersonal abilties are a have. You need to be able to articulate answers in reality and assemble rapport with customers and colleagues.

Independence and Teamwork: While the capability to work independently is important, being a set participant who collaborates correctly with others is similarly critical.

Technical Proficiency: Proficiency in Microsoft Office and CRM software programs is needed. Familiarity with those gear will assist you control client interactions and preserve correct information successfully.

Educational Background: A high college diploma or the same is wanted, but a Bachelor’s degree is desired instructional records will offer a strong basis for information organization operations and customer support thoughts.

Benefits at Airtel

Working with Bharti Airtel comes with numerous benefits designed to help your expert growth and personal well-being:

Free Accommodation for Remote Work: Airtel gives loose accommodations for far-off artwork, making sure that you have a cushy and conducive surrounding to carry out your responsibilities efficiently.

Paid Sick Leave: We offer paid unwell go away to make sure that our employees can take some time they want to get over the infection without economic worry.

Joining Bonus: New hires are eligible for a becoming a member bonus, which presents an additional incentive and suggests our dedication to welcoming and valuing new crew contributors.

Positive Work Environment: At Airtel, we strive to create a super and colorful work environment. We don’t forget to foster a way of life of pride and inclusivity, in which every team member feels valued and supported.

Career Growth Opportunities: Airtel is devoted to the increase and improvement of its employees. We offer numerous possibilities for professional improvement, permitting you to analyze new capabilities and tackle new challenges as you progress in your career.

Deadline to Apply

Please make certain that you put up your application with the resource of September 17, 2024. We encourage you to use early to stabilize your location in our choice procedure.

Apply Now, Here

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