100+ Openings For International Voice Process At Foundever

International Voice Process | Hyderabad

Foundever is hiring for the International Voice Process (Customer Support) characteristic in Hyderabad. The function includes managing client queries and proresourcesesource to global clients, requiring a minimum of 6 months of enjoy in voice machine roles. Candidates ought to have amazing English verbal exchange abilties and be bendy to work in US rotational shifts. The task offers apaintingpaintings week, 2 weekly offpick-out out-up/drop shipping services within a 35 km boundary. Interested applicants can usingeans of using contacting recruiters via the furnished phone numbers and sharing their resumes via WhatsApp.

Role: International Voice Process

Company: Foundever

Experience: From 1 to 3 years of experience

 Salary: ₹ Not Disclosed by Recruiter

Location: Hyderabad

About Company

Company Introduction: Foundever, a global leader in client experience and organization solutions, is hiring for its International Voice Process. Foundever focuses on imparting tailor-made customer support services across various industries, specializing in delivering nice patron interactions and awesome service. With a strong presence worldwide, Foundever gives employees dpaintingintings surroundings with huge increase opportunities in customer service and associated roles.

Job Description

Foundever is actively looking for right away joiners for the location of International Voice Prspecializescialize in customer service. This role is right for humanith as a mof of inimum 6 monenjymentenjoymentf enjoy in a voice method and people who ptop-notchp notch communique abilespeciallyecially in English.

Job Responsibilities: As a part of the International Voice Process team at Foundever, you may be answerable for imparting top-notch customer service to international customerseverydayery day responsibilities will comprise handling purchaser queries, resolving worries, and making sure that consumer troubles are addressewell-timedl timed and excellent way. You will want to illustrate a profesmindsethts-set even as preserving excessive tiers of issuer quality. Working in this function calls for adaptability, persistence, and incredible communication abilities.

The function emphasizes:

Customer interplay: Engaging with global clients over the cellphone, inforabout about mation their desires, and presenting suitable answers or help.

Problem-fixing: Handling queries associated with products, offerings, billing, and different consumer worries.

Escalation managing: If important, escalating unresolved purchaser troubles to the worried departments or better government.

Adherence to protocols: Following set suggestions, scripts, and tactics to make certain compliance and uniformity in client interactions.

Shift Timings and Work Schedule: Foundever expects applicants to be flexible with going for walk hours, because the location includes US rotational shifts. Each shift will span 9 hours, which consist of breaks. These rotational shifts make certain that Foundever can offer 24/7 help to worldwide customers. Being bendy and adaptable to one typestypes of a type time zones is vital to succeeding in this role.

Desired Candidate Profile:

Experience: A minimum of 6 months of enjoy in a voice technique feature, ideally in customer service. Prior publicity to handling global clients will be a bonus.

Communication Skills: Excellent command of Englanansh is a obligatory requirement for this role. Candidates should be able to talk fluently and successfully, both verbally and in riting, because the task includes ordinary interplay with international customers. Strong listening talents and the capacity to realize and cope with patron goals at once are vital.

Adaptability: The exceptional candidate should be bendy and willworkartwork in specific shift timings, spenight-timenight time shifts and rotational shifts.

Interpersonal Skills: Candidates must have a pleasant and approachable demeanor. Problem-solving capabilities, empathy, and professionalism are key attributes for making sure a high-quality purrevelsr revel in.

Proficiency in Technology: Familiarity with the use of customer support software, CRM equipment, and general pc abilities can be beneficial for this function. You must also be able to type successfully and multitask.

Salary and Benefits: The revenue presenteay be as in keeping with market necessities, ensuring aggressive pay in line with enterprise norms. Additional allowances and advantages will depend upon the characteristicscteristic, revel in, and usual performance.

Work Environment: Foundever fosters a supportive and collaboartworkrt work subculture. You may be going for walks with athatup this is focused on non-forestall improvement, mastering, and turning in incredible customer service. The employer’s funding in employee properly-being is contemplated in its regulations, which encompass transport centers, fitness advantages, and opportunitia professionalfession boom.

Rounds of Interview: The recruitment way involves severa tiers, making sure that the most appropriate applicants are decided on. The system consists of:

HR Round: An icommunicationunicate with HR to evaluate your simple qualifications, enjoy, and fit for the feature.

Voice and AcceAnt Round: A important degree wherein your English conversation capabilities, pronunciation, and readability might be evaluated.

Assessment Round: You will undergo an evaluation that could consist of tests on language, patron dealing with, hassle-solving, and comprehension.

Operations Round: This spherical focuses on your capacity to handle interest-precise obligations, which include simulated client interactions.

Location:

The function is primarily based in Hitech City, Hydeanabad, a extremely good hub for IT and customer support industries. Candidates residing interior a 35 km boundary from Hitech City will be furnishepick-out out-up and drop facilities.

Working Days and Offs:

The pastime gives a 5-day running week, taking into aaount an terrific art work-existence stability. You will acquire 2 weekeven thoughfact that those offs can be on a rotational foundation due to the nature of the hobby and the shift timings.

Transportation:

One of the primary perks of working at Foundever is the cab facility provided for employees living inside the specific boundary. This guarantees that employees can journey properly and efficaciously, even at some point of past due or early shifts.

How to Apply:

Interested applicants are encontactd to touch the recruiters through smartphone at 6281222948 / 8125709164. You can reach out tbetweenamongst 11 am and 5 pm for further discussions regarding the undertaking. Additionally, applicants are asked to shareup-to-dateto date rthroughughes thru WhatsApp at the provided numbers to initiate the software approach.

Benefits at Foundever:

Competitive Salary: Foundever offers saies as in step with market necessities, making sure that peracquiresathe cquire compensation that aligns with their skilenjoysd enjoy. Performancetotaltotally bonuses and incentives also can be included.

Transportation Facilities: For the ones within inside 35 km of the place of job, Foundever offers cab offerings for each pick-up and drop, making commuting handy and secure, specifically for personnel wnight-timehe time shifts.

Health and Wellness Programs: Employees at Foundever have access to complete health insurwell-being being packages, and health initiatives, ensuring their physical and intellwell-beingy-being.

Learning and Development Opportunities: Foundever offers adequate increase possibilities, inclusive of training packages, workshops, and certifications, allowing employees to strengthen their careers insiorganizationisation.

Work-Life Balance: With a fipaintingintings week and 2 rotational offs, Foundever guarantees that personnel can hold a healthy art work-life balance, making it an appealing option for those searching out long-term career stability.

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