17/11/2024
By Mushaheeda
239
Blog

International Voice Process at Foundever | Great Opportunity

International Voice Process at Foundever, The International Voice Process at Foundever gives dynamic roles in customer support, spanning UK and US markets. Responsibilities encompass coping with queries for train ticketing, e-trade, technical guide, utilities, healthcare, and additional. It calls for great English communication talents, flexibility for rotational nighttime shifts, and versatility in distinct tasks. This method guarantees exposure to worldwide client interactions and professional growth. Foundever is hiring for the International Voice Process, offering an exciting opportunity to work with global customers. In this role, employees will handle inbound and outbound customer calls, providing high-quality support and solutions to client queries. The position requires strong communication skills, both verbal and written, to effectively interact with customers across different regions.

Role: International Voice Process

Company: Foundever

Experience: 0 to 4 years

Salary: ₹ 1-4 Lacs P.A.

Location: Mumbai, Thane

International Voice Process at Foundever

The International Voice Process at Foundever offers terrific opportunities to work with international customers in dynamic industries like e-change, healthcare, technical beneficial useful resources, and additional. Based in Mumbai, this function includes dealing with customer queries effectively for UK and US markets via voice-based interactions. Candidates want to have great English communique abilities and a willingness to work rotational night-time shifts. The gadget ensures publicity to worldwide requirements and allows employees to increase expert capabilities while working in collaborative surroundings. With perks like paintings-from-domestic alternatives, journey allowances, and shipping facilities, Foundever offers a fulfilling career in customer service and technical aid.

About Company

Foundever, a main client revel in the agency, offers revolutionary answers sooner or later for numerous sectors. Specializing in voice, chat, and technical assist tactics, it guarantees international customer engagement with an awesome agency. Based in Mumbai, Foundever offers numerous roles, permitting profession increase and versatility, which incorporates paintings-from-domestic options. With perks like adventure allowances, centralized shipping, and rotational shifts, it fosters supportive painting surroundings for employees. Foundever offers a supportive work environment, training, and opportunities for career growth. It is a great fit for individuals looking to develop their skills and progress in the customer service industry, with competitive salary packages and various benefits.

Requirements:

Exceptional communique competencies in English (both verbal and written).

Flexibility to paintings in rotational night time time shifts.

Technical know-how or preceding enjoy in technical assist for remote roles.

Adaptability to dynamic priorities and capability to deal with traumatic conditions effectively.

Perks:

Work-from-Home Option: Available after 3 months for eligible personnel.

Night Drop Facility: Ensuring secure transportation.

Centralized Pick-up Points: From Andheri and Ghatkopar stations at some degree within the day.

Travel Allowance: Additional to the sales package deal.

Application Process:

Send your resume to Florica.Rathod@foundever.Com with “Customer Service Representative Application” due to the fact the concern line.

Roles and Responsibilities

Customer Query Resolution: Address and resolve client inquiries related to e-commerce, technical resources, healthcare, and distinct services for UK and US clients.

Technical Assistance: Provide guidance and troubleshooting for technical problems, ensuring customer delight and hassle resolution.

Communication Management: Maintain expert clearer communication with clients through voice channels, ensuring extraordinary provider shipping.

Shift Adaptability: Work effectively in rotational night time time time shifts, dealing with workload and time efficiently.

Problem-Solving: Adapt to dynamic patron desires, manipulate difficult situations, and offer appropriate solutions to make sure excessive nice studies.

Candidates must demonstrate a customer-centric approach, resolving issues efficiently while maintaining a positive customer experience.

International Voice Process at Foundever | Great Opportunity