International Voice Process At eClerx, eClerx is an international chief in commercial enterprise manner management, analytics, and customer service answers, located in Mumbai, India. Serving industries together with finance, retail, and technology, eClerx is devoted to presenting green, present-day solutions that enhance patron operations and reports. The corporation operates from numerous places globally, leveraging generation and expert organizations to deliver outstanding services. Known for its inclusive way of life, eClerx fosters a supportive environment for employees, supplying numerous professional opportunities, professional growth, and a determination to same employment practices, making it a tremendous location for artwork.
Role: International Voice Process
Company: eClerx
Experience: 0 – 2 years
Salary: 2.5-3.25 Lacs P.A.
Location: Mohali( Sas Nagar, Sahibzada Ajit Singh Nagar ), Chandigarh( Naya Gaon, New Chandigarh, Zirakpur ), Kharar
International Voice Process At eClerx
The International Voice Process feature at eClerx consists of engaging with international customers to deal with their inquiries and providing a pinnacle-notch guide. This complete-time, on-website online function is based clearly in Chandigarh or Mohali, with a primary focus on customer service for customers within the US. Candidates will paint in a 24×7 rotating shift sample, handling patron interactions, resolving problems, and preserving documentation. This feature is right for recent graduates with top-notch communication talents, looking for a difficult but worthwhile role in dynamic surroundings that gives boom opportunities and competitive benefits.
About Company
At eClerx, the International Voice Process role gives purchaser assistance in global markets, usually focusing on US clients. The feature calls for robust communique abilities, adaptability, and a consumer-centric approach, as applicants will deal with purchaser inquiries and make sure to activate decisions on issues. This complete-time, on-internet web page feature is based in Chandigarh or Mohali, supplying a 24×7 shift timetable and appealing blessings, which incorporates medical medical health insurance, and transportation services. With an inclusive manner of life and sufficient increase opportunities, eClerx is an awesome place of work for early-career experts eager to excel inside the customer support corporation.
Skills Required
Communication: Proficiency in English for effective client interplay and communique.
Interpersonal Skills: Ability to govern and assemble rapport with worldwide customers.
Problem-Solving: Capacity to address purchaser queries right away and solve problems efficiently.
Adaptability: Aartworko artwork in a fast-paced environment and adapts to severa conditions.
Technical Acumen: Basic laptop competencies and luxury with software programs typically applied in voice method environments.
Roles and Responsibilities
Client Interaction: Engage with worldwide clients to address their inquiries and provide exquisite customer service.
Problem Resolution: Respond correctly to queries, providing well-timed resolutions and making sure consumers are delighted.
Documentation: Maintain information on consumer interactions and file problems as needed.
Collaboration: Work with inner groups to cope with escalations and ensure easy selection of complicated problems.
Shift Adherence: Work flexible shifts to offer non-prevent help, adhering to US time zones.
Location Preference
- Candidates from Chandigarh or close by areas are favored because of the website online and online requirements of this role.
Benefits of Working at eClerx
Medical Coverage: Free coverage insurance of ₹1 lakh with cashless treatment at numerous hospitals.
Night Shift Allowances: Additional allowance of up to ₹three,000 for night time time shift personnel.
Transportation Support: Nominally priced cab offerings for night shifts and bus services for day shifts.
Medical Helpline: 24×7 access to a scientific helpline, ensuring health-beneficial aid for all employees.
Professional Growth: eClerx promotes capability development and offers sufficient career advancement opportunities in supportive artwork surroundings.
The International Voice Process function at eClerx is proper for early-career experts, providing a supportive artwork environment, strong benefits, and possibilities for expert development.
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