- Role: Indus Content Writer Designer
- Experience: 2 – 4 years
- Salary: Not Disclosed
- Location: Bengaluru
- Company: Phonepe
About Phonepe Company
PhonePe is a mobile bills app that lets you transfer cash right away to everybody, through the use of simply their cellular-wide variety. Our purpose is to make digital bills so smooth, secure & universally accepted that human beings never sense the need to hold cash or cards again.
Indus Content Writer Designer Description
The position is a strategic one impacting purchaser revel in and therefore is at the center of laying the foundation for the exceptional revel in every one of the customers have whilst interacting with the assist org. The role contributes to preempting and usually figuring out the purchaser’s desire to design the maximum green and powerful approaches to power the pinnacle class experience.
Indus Content Writer Designer Expectations
- Pursue great facts analysis, acquire patron insights (VOCs), and discover viable failure factors for processes that result in troubles and subsequent queries.
- Design effective automation/manual process flows consisting of Process journey mapping, SOP documentation, and BOT journey with an awareness of providing a superb Customer Experience.
- Prepare internal prioritization roadmaps foundation the statistics/VOC analysis, work with special stakeholders to pick out trouble statements and scalable answers
- Drive stakeholder engagement throughout Product, Operations, and Internal CX groups for all strategies. Collaborate effectively to surface consumer pain factors, brainstorm for answers, share updates, etc
- Act as the coordinator for all the procedures and customer service-associated necessities.
- End-to-give-up accountability of the system flows, the conversational content to create a handy and tremendous revel in for the give-up customers
- Content writing for Indus Appstore – Consumer & for the developer platform
- Draft and take ownership of all of the assist center content which includes FAQs, Error Messages, etc with the cause of providing the end customers with clean, simple, and accurate records
- Design and create content for Chatbots for Indus AppStore and Developer platform on new interplay fashions and supply a purchaser revel in this par excellence
- You will help enhance how Indus interacts with clients & developer partners and paintings with friends in Business, and Creative Tech to develop step-forward interactive principles and content material strategies
Indus Content Writer Designer Skills Required
- Customer centricity – A herbal inclination to suppose and act with consumer consumer-first mindset. The method flows and content organized might be to provide quality-in-magnificence help
- Exceptional verbal and written verbal exchange capabilities – The function expects the man or woman to craft top magnificence conversational content for the give-up users, actively participate and often lead conversations with stakeholders, speak correctly across ranges on the status updates, demanding situations, pointers, and many others
- Data Analysis and Problem-solving talents – Comprehending statistics, deriving insights, and inferring actionable are key to making development and driving effect
- Prioritization and Execution – Identifying trouble statements and executing on deliverables is fundamental to achievement within the function and so, the ability to prioritize and capacity to execute aggressively is of prime importance
- Collaboration – Success in the function would come through robust interpersonal capabilities and collaborative capabilities working with numerous stakeholders
Indus Content Writer Designer Qualification
- 2 years enjoy in content material writing, crafting videos/rich-media codecs, and operating with client internet products/apps
- Deep understanding of consumer psychology and is armed with strong narrative abilities
- A candidate who can cogently and passionately gift and defend creative work/thoughts, which improve client enjoy
- A verbal exchange professional who can collaborate with multiple verticals/teams
- Should be nicely versed with Microsoft Excel, PowerPoint, and Word, and popular Content Management Systems
- Experience in operating with a purchaser revel in the crew can be a bonus
obligations may include:
- Content Creation: Writing clean, concise, and tasty content for articles, blogs, social media posts, and many others., associated with Indus.
- Design: Creating visible content which includes photographs, infographics, and snapshots to accompany written content.
- Search engine optimization and Keywords: Optimizing content for search engines like Google and Yahoo and incorporating relevant keywords.
- Research: Research to make sure the content is accurate and relevant.
- Collaboration: Working intently with different teams like advertising, product, and design to develop cohesive content strategies.
- Editing and Proofreading: Reviewing and enhancing content to ensure satisfaction and consistency.
- Content Strategy: Contributing to the improvement of content material calendars and strategies to meet commercial enterprise dreams.
- Performance Analysis: Monitoring and reading the performance of content material to perceive areas for improvement.
Apply Now: Indus Content Writer Designer
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