12/09/2024
By Mushaheeda
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Blog, Jobs

ICICI Bank Off Campus Drive for Phone Banking Officer | Chennai

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Phone Banking Officer | ₹20K a month

ICICI Bank is carrying out an off-campus pressure for the publishpublicationne Banking Officer in Chennai. This complete-time role is open to graduates with 0-5 years of experience, and it includes handling purchaser queries, supplying custom-designed answers, and ensuring compliance with bank recommendations. Strong conversation and customer service capabilities are required.

Role: Phone Banking Officer

Company: ICICI Bank

Location: Chennai, Tamil Nadu

Salary: ₹20K a month

Work Type: Full–time

Education: No Degree Mentioned

About Company

ICICI Bank, one of India’s essential personal area banks, is supplying an exciting opportunity for people to sign up for as a Phone Banking Officer in Chennai. This function is fine for applicants who’re two are to find to a career in the banking region and are obsessed with customer and banking products. With a focal point on imparting well-timed, well-timed help to customers over the telephone, this feature allows employees to benefit useful expel from experience in managing client queries and imparting answers. As a Phone Banking Officer, you can help preserve ICICI Bank’s patron-centric technique, supplying personalized solutions and offerings. Below are the statistics about responsibilities, qualifications, and the advantages related to this characteristic.

ICICI Bank Off Campus Drive for Phone Banking Officer

Job Description

The position additionally offers possibilities for career development and blessings like professional increase, fitness coverage, and basic performance-based clear clears. Candidates can apply through ICICI Bank’s expert internet website online with the beneficial resource of filling out the software program form and filing their resumes online.onlineBank is devoted to offering dynamic and worthwhile painting surroundings, wherein employees can develop professionally even as making massive contributions to the financial institution’s success.

Job Responsibilities:

As a Phone Banking Officer at ICICI Bank, your primary interest is probably ensuring purchaser pleasure through the usage of resolving queries and supplying personalized solutions. The key duties encompass:

Query Resolution: You will address and remedy client proceedings and inquiries over the smartphone, ensuring a quick and careful selection of troubles. Providing a clean customer service revel in can be your precedence.

Customized Solution Offering: Tailor product offerings to the precise goals of every customer. By statistics the purchaser’s requirements, you could advocate applicable services and products that align with their banking desires.

Adhering to Values: Uphold ICICI Bank’s core values by using the usage of selling sincere banking practices. Ensure that the products furnished are useful to each of the clients and the monetary group, emphasizing a balanced technique.

360-Degree Banking Support: Collaborate with excellent groups within the financial institution to make certain customers get preserved holisticmanualsl. You will provide products based totally on the needs of customers at the same time as operating with organizations including sales, loans, and credit score departments to offer incredible viable services.

Training and Development: You can be predicted to participate in ongoing training duties to enhance your statistics of the financial institution’s products, services, and methods. As a Phone Banking Officer, your characteristics will contain continuous knowledge of and boom to stay up to date with the modern-day inclinations and products in banking.

Compliance and Security: Ensure compliance with the monetary group’s statistics protection rules and splendid norms. You will need to observe strict tips to keep the confidentiality and safety of client statistics, making sure adherence to all regulatory requirements.

ICICI Bank Off Campus Drive for Phone Banking Officer

Required Qualifications and Skills:

To excel in the characteristics of a Phone Banking Officer at ICICI Bank, the following qualifications and talents are required:

Educational Qualification:

A graduate degree in any discipline is obligatory for this role. While there may be no precise requirement for earlier banking experience, relevant painting experience in customer service, retail, or profits may be an added gain.

Communication Skills:

Strong oral and written communique abilties are crucial. You should be able to truly articulate your mind, actively pay attention to client grievances, and offer tremendous resolutions. Effective communique also can be vital at the same time as participating with several businesses within the bank.

Customer Service Skills:

Empathy and active listening are key in addressing patron concerns. You should have the capacity to make customers customers valued and understood on the same time as resolving their courtroom cases. Good negotiation abilties are also essential to manipulate patron expectations.

Team Synergy:

The functionality to network with different teams is essential for this characteristic. You will often want to coordinate with remarkable departments like income, loan processing, and credit score scorecards to supply entire solutions to clients.

Proactivity:

Anticipating and addressing purchaser wishes earlier than they red meat up into huge issues is vital. Proactive trouble-solving will assist you in providing possible and powerful answers.

ICICI Bank Off Campus Drive for Phone Banking Officer

Benefits at ICICI Bank:

ICICI Bank is understood for offering support and increased for its employees. Here are the pinnacle 5 blessings of strolling at ICICI Bank as a Phone Banking Officer:

Professional Growth and Development:

ICICI Bank offers remarkable possibilities for professiprofessionalment. As a Phone Banking Officer, you may be exposed to several components of the banking zone, offering a strong foundation for growth. The monetary organization offers non-forestall training programs that assist personnel hone their skills and increase new abilities.

Comprehensive Training Programs:

ICICI Bank locations a robust emphasis on worker education and improvement. You could have get entry to to pretty some reading modules and certification guides so that you can boost your records of banking products, customer support practices, and compliance norms.

Work-Life Balance:

ICICI Bank promotes a healthful painting life. While the function of a Phone Banking Officer may be disturbing, the financial institution gives flexible working hours and leave rules to ensure employees have an effective parenting-lifeline dynamic.

Health and Wellness Benefits:

The monetary organization offers lots of fitness benefits, which incorporate health insurance for personnel and their families. ICICI Bank moreover has health applications geared towards promoting bodily high-browbrow properly-well-being employees.

Incentives and Rewards:

Performance-primarily based incentives and rewards are a large thing of ICICI Bank’s repayment shape. Outstanding average overall performance is recognized via economic rewards, promotions, and recognition programs, motivating employees to excel in their roles.