Sutherland Global Services hiring Customer Service Associate 2024 | Apply Now

Role: Customer Service Associate

company: Sutherland Global Services 

location: Airoli, Navi Mumbai, Maharashtra

Salary: Not Disclosed

About Sutherland Company

Sutherland is an experience-led digital transformation business enterprise that could assist your business reap a non-linear boom by way of handing over extraordinarily engineered studies to your (very human) clients and personnel.

Customer Service Associate Description

A Customer Service Associate is a frontline professional chargeable for turning in incredible customer service and help to clients. This position involves addressing inquiries, resolving court cases, and ensuring client delight. Customer Service Associates work across diverse industries, which include retail, finance, hospitality, and telecommunications, utilizing their communique competencies and product information to assist clients successfully.

Key Responsibilities

• Customer Interaction:

Problem Resolution: Listen to consumer worries, perceive the root motive of issues, and provide timely and powerful solutions. Escalate complicated issues to higher-level support or control whilst vital.

Product Knowledge: Develop a thorough know-how of the corporation’s services or products to offer accurate records and aid to customers.

• Customer Satisfaction:

Feedback Collection: Solicit and collect comments from clients to gauge their pleasure levels and discover regions for improvement. Use these remarks to beautify the provider’s best and purchaser’s enjoyment.

Follow-up: Conduct compliance communications with clients to ensure that their problems have been resolved satisfactorily and to enhance effective stories.

• Sales and Promotion:

Upselling and Cross-Selling: Identify opportunities to promote additional products or services that may advantage the client. Utilize income strategies to boost sales whilst making sure purchaser pride.

Promotional Campaigns: Inform customers approximately modern promotions, reductions, or new products, encouraging them to take gain of these gives.

• Documentation and Reporting:

Record Keeping: Maintain accurate and designated facts of consumer interactions, problems, and resolutions inside the organization’s CRM device. Ensure that every one fact is updated and reachable for destiny reference.

Reporting: Prepare every day reports on customer support activities, highlighting common issues, comments traits, and areas for improvement. Provide insights to control for strategic selection-making.

• Team Collaboration:

Coordination: Work intently with different departments, including sales, advertising, and technical support, to remedy client problems and enhance typical carrier great.

Training: Participate in ongoing education sessions to live up to date with product know-how, organization policies, and customer support fine practices. Share understanding and talents with new team participants to help them prevail.

Required Skills and Qualifications

• Educational Background:

An excessive college degree or equivalent is usually required. Some employers may additionally choose applicants with a partner or bachelor’s diploma, especially in fields including enterprise management, communications, or an associated area.

• Experience:

Previous experience in a customer service function is fantastically perfect. Experience in the precise enterprise applicable to the placement may be an advantage because it offers context and familiarity with not unusual consumer troubles and answers.

• Customer Service Associate Skills

Communication: Excellent verbal and written communication talents to efficiently interact with customers and crew individuals. Ability to bring information surely and concisely.

Interpersonal Skills: Strong capability to build rapport with customers, demonstrating empathy, staying power, and energetic listening. Capable of handling hard conversations with professionalism.

Problem-Solving: Skilled in figuring out problems, analyzing situations, and locating powerful solutions speedy. Resourceful and innovative in resolving purchaser concerns.

Organizational Skills: Strong organizational and time management skills to handle more than one obligation and prioritize effectively. Attention to elements is important for correct record-preserving and reporting.

• Technical Proficiency:

Familiarity with CRM software programs and customer service equipment is beneficial. Basic talent in using workplace programs (e.g., Microsoft Office Suite) and the potential to study new software programs quickly.

• Personal Attributes:

Patience: Ability to stay calm and affect a person, in particular, while handling difficult or irate clients. Maintain a superb attitude under stress.

Adaptability: Flexibility to conform to converting occasions, business enterprise rules, and era. Open to new thoughts and modern methods.

Dependability: Reliable and punctual, demonstrating a robust work ethic and commitment to providing top-notch customer support.

Career Path and Advancement

A Customer Service Associate can progress to roles including Customer Service Supervisor, Customer Service Manager, or different managerial positions inside customer support. Advancement regularly entails gaining experience in handling larger teams, managing greater complicated customer troubles, and contributing to strategic projects aimed at enhancing purchaser pride and loyalty.

Apply Now: Customer Service Associate

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