American Express Hiring Freshers Customer Service Associate | 2024

American Express Hiring Freshers Customer Service Associate for passionate graduates or postgraduates with zero years of experience. In this full-time, permanent role, you will provide first-rate assistance to our customers, addressing inquiries and resolving issues efficiently. You’ll paint in dynamic surroundings, leveraging your verbal exchange capabilities and hassle-fixing capabilities to beautify client pride. 

• Role: Customer Service Associate
• Location: Gurugram
• Company: American Express
• Salary: Not Disclosed
• Qualifications: Any Graduate or Postgraduate
• Experience: 0 – 3 years
• Employment Type: Full Time, Permanent

Job Description:

The Customer Service Associate at American Express plays a crucial role in handing over excellent customer service via responding to card participants’ inquiries and resolving troubles associated with their money owed. Operating in a 24/7 environment, the function requires flexibility, quick decision-making, and robust conversation abilities. Associates deal with disputes, and fraud queries, and offer tailor-made answers to make certain clients prideful.

Company Overview:

American Express is a worldwide chief in monetary services, providing quite several products and services which include credit score cards, fee solutions, and journey-related offerings. With its robust emphasis on consumer revel, AmEx strives to uphold its commitment to supplying powerful backing to its customers and employees alike. Whether it’s helping agencies increase or giving individuals the gear to control their budget, the organization ensures every interaction provides measurable cost to its clients’ lives.

Key Responsibilities:

• Customer Queries: The associate will reply to a whole lot of inquiries from card members in a quick-paced, based environment. This could involve resolving client concerns approximately their debts, disputed transactions, or fraud detection.
• Problem-Solving: Effective hassle-fixing is at the coronary heart of the role. The partner desires to offer alternatives and observe advanced provider talents to remedy troubles quickly, making sure the first-rate solutions are added consistent with the company’s first-contact resolution (FCR) desires.
• Customer Interaction: Every interplay is regarded as a possibility to strengthen relationships with the cardboard individuals. The accomplice is anticipated to grow and nurture those relationships through super verbal exchange and trouble-fixing capabilities, making sure that each interaction adds value.
• Adherence to Protocol: The function additionally calls for adherence to AmEx’s strict first-rate and compliance hints, ensuring that customer support is added with integrity and professionalism.

Key Skills and Qualifications:

Minimum Qualifications:

• Educational Background: A minimum of 10+2 in any workstream is required. While a particular instructional history isn’t necessary, a graduate diploma in any movement is desired.
• Experience: A minimum of 1 year of experiance in an international voice process is vital. This revel helps make sure that applicants are acquainted with dealing with international client queries in an excessive-stakes surrounding.

Preferred Qualifications:

• Excellent Communication Skills: The capability to talk correctly, in particular in a quick-paced customer service environment, is crucial. This consists of both verbal and written conversation, as buddies will be interacting with various sets of customers.
• Customer Service Skills: The ability to offer first-rate client care is a need. Associates need to be skilled in navigating purchaser inquiries, providing tailored answers, and making sure that customer issues are resolved correctly.
• Decision-Making Abilities: Quick choice-making is important, specifically when coping with disputes or fraud-related troubles.
• Flexibility: The function operates in 24/7 surroundings, requiring flexibility in terms of shifts, such as weekends. Candidates must be able to adapt to varying schedules.

Benefits:

• Competitive Compensation: The position offers a competitive base revenue and overall performance-primarily based bonus incentives.
• Health and Wellness: Employees have get right of entry to to complete scientific, dental, vision, lifestyle coverage, and incapacity benefits. In a few places, unfastened get entry to global on-website well-being facilities are supplied, and staffed with nurses and docs.
• Financial Well-Being: Support applications for financial well-being and retirement are presented to employees. This includes access to applications that inspire saving and offer financial counseling.
• Work-Life Balance: The agency helps flexibility in operating fashions, supplying hybrid, onsite, or virtual arrangements depending on the role and commercial enterprise wishes.

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