Swiggy Hiring Customer Service Associate – Remote Work

Customer Service Associate | ₹30,734–₹48,177 a month

Swiggy is looking for passionate Customer Service Associates to join their group remotely. This element-time, entry-stage position consists of supporting clients with inquiries, order management, and problem choice. No preceding revel-in is required, making it a great opportunity for freshers. Candidates want to have sturdy verbal exchanges, collaboration, and trouble-fixing capabilities. Benefits include flexible far-off artwork, profit-sharing possibilities, unfastened lodging, and non-stop education. Swiggy fosters interactive and inclusive art work surroundings wherein employees can develop and contribute to the organization’s success. Apply by September 27, 2024, via GrabJobs.

Role: Customer Service Associate  Location: Remote Work Mumbai, Maharashtra

Company: Swiggy  

Salary: ₹30,734–₹48,177 a month

Work Type: Part-time

EducationCompanygree Mentioned

About company

Swiggy, a leading meal delivery platform in India, is attempting to find enthusiastic and passionate people to join its organization as Customer Service Associates in a far-flung capability. This position is right for candidates trying to begin their profession in customer service whilst taking elements within the capacity of working from home. Customer Service Associates are the backbone of Swiggy’s aid gadget, making sure that clients gather the terrific provider in each interplay. By joining Swiggy, you’ll assist preserve the company’s immoderate standards for patron pride even as taking part with a numerous and dynamic team.

Key Responsibilities:

Customer Support: You will through to consumer inquiries through several communique channels, which include a mobile phone, email, and chat. The feature calls for timely and professional responses to ensure a high stage of satisfaction. Customer inquiries will revolve around order placement, transport troubles, and preferred carrier queries.

Order Management: Assist clients in placing orders and editing current ones. You may even music deliveries and provide timely updates, making sure easy transactions from beginning to finish.

Problem Solving: When consumer problems arise, your task is to address them with endurance and empathy. You will troubleshoot simple problems and enhance greater complicated ones for supervisors for quick resolution.

Feedback Collection: Gathering remarks from customers is crucial in this position. You will file purchaser reviews and relay recurring troubles to control to beautify service fantastically.

Database Management: Maintain and replace customer facts effectively. Documentation is key for reference and destiny interactions.

Collaboration: Work carefully with one-of-a-kind departments, which includes logistics and profits, to make sure timely choice of client troubles. Collaboration is essential for making sure an efficient carrier floats.

Continuous Improvement: Stay updated on the current products, services, and promotions provided by Swiggy. Your enter and remarks are valued for reinforcing customer support operations.

Self-Development: Participate in schooling classes that focus on improving customer support capabilities, product understanding, and carrier quality.

Qualifications:

Education: Completion of excessive college or equal is required. Any certification in customer service or associated location will be taken into consideration as a plus.

Experience: No preceding revel in is wanted, making this a tremendous function for freshers. Swiggy seeks human beings eager to look at and expand within the customer service area.

Technical Skills: Proficiency in the use of laptop systems and customer support software programs is crucial. Experience with chat and e-mail communication devices could be great.

Personality Traits:

Passionardorou must have a proper ardor for supporting g customers and making sure of their satisfaction. A client-first method is prime.

Reliable: You want to be punctual, dependable, and dedicated to meeting deadlines. Reliability is important to preserving the easy operation of the customer service crew.

Soft Skills:

Persuasion: The functionality to surely affect clients’ selections is essential, mainly in addressing their issues and encouraging repeat business employees.

Innovation: Swiggy values personnel who can assume outdoor the sector. You have to be open to suggesting new ideas for improving customer service and operational performance.

Benefits At Swiggy

Swiggy gives a whole lot of benefits that beautify the artwork-existence balance and personal boom of its personnel. Here are the top 5 advantages:

Flexible Remote Work Setup: Enjoy the power of operating from home, which allows you to hold a healthful work-life balance.

Free Accommodation and Food: Eligible personnel gather loose accommodations and food, helping to reduce residing prices.

Profit-Sharing Opportunities: Employees can benefit from Swiggy’s achievement by collaborating on profits-sharing packages, and worthwhile character contributions to company increase.

Training and Development: Swiggy invests in tthroughmprovement of its staff thru continuous training programs geared toward enhancing product expertise and customer service abilities.

Inclusive Work Environment: Swiggy fosters an inclusive artwork culture wherein personnel can thrive irrespective of their records, making sure that diversity is widely known.

Working Environment:

Swiggy prides itself on fostering an inclusive, supportive, and empowering painting’s way of life. As a much-flung worker, you’ll have the ability to govern some timetables even as a valued part of the Swiggy group. Swiggy guarantees that its employees live associated and engaged via regular team conferences, communique equipment, and non-stop improvement opportunities.

How to Apply:

If you’re keen to embark on your journey in customer support and agree that you’ve got the ardor and power to delivers a terrific provider, we encourage you to apply. The software program’s reduce-off date is September 27, 2024. Submit your software via GrabJobs to be considered for this possibility.

Equal Opportunity Statement:

Swiggy is an identical possibility business organization. We have an amazing time developing inclusive surroundings for all employees. All qualified candidates will gather attention for color no matter race,colorr, faith, gender, gender identification or expression, sexual orientation, national basis, genetics, disability, age, or veteran reputation.

Customer Service Associate – Remote Work (Swiggy) – Summary in a hundred Words:

Benefits at Swiggy:

Remote Work Flexibility: Employees can earn a living from home, balancing professional and personal lifestyles.

Free Accommodation and Fmaintenancegible employees get maintain of lodging and food.

Profit Sharing: Employees benefit from Swiggy’s success through income-sharing packages.

Training Programs: Continuous development and education to enhance customer service talents.

Inclusive Environment: Swiggy promotes a numerous and inclusive work manner of lifestyles wherein all employees feel valued.

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