Application Tech Support Practitioner | 0 – 2 years
As an Application Tech Support Practitioner at Accenture, you play a crucial function in ensuring that worldwide beauty systems and applications run smoothly for clients. Your position revolves around spherical being the continuing verbal exchange bridge between most of the consumers and the tool or software. This function is dedicated to ensuring provider excellent, quick trouble preference, and maintaining high necessities of operational traditional performance. You will work properly now with customers to apprehend their technical troubles, troubleshoot them, and collaborate with inner groups to offer solutions.
Role: Application Tech Support Practitioner
Company: Accenture
Experience: 0 – 2 years
Salary: Not Disclosed
Location: Bengaluru
About Company
As an Application Tech Support Practitioner at Accenture, you will act as a liaison among customers and systems, ensuring worldwide-class systems run effortlessly. You will diagnose and resolve purchaser troubles with the usage of deep product statistics and top-notch conversation abilities. Responsibilities encompass presenting ongoing aid, collaborating in trouble-fixing discussions, and participating with skip-beneficial teams to deal with complex technical worrying situations. This function requires zero years of enjoy in Service Desk Management and an entire-time schooling of 15 years. Candidates need to be adept in IT help thoughts, have extremely good communication competencies, and be capable of reporting and keeping accurate consumer statistics.
Job Description
Project Role Description: Act as the continuing interface of some of the client and the device or software software. Dedicated to first-rate, using amazing communication abilties to hold worldwide-elegance systems strolling. The function entails as it should be defining a purchaser hassle and decoding and designing resolutions based mostly on deep product data.
Key Skills:
Must-Have Skills: Service Desk Management
Good-to-Have Skills: Service Desk Voice Support
Experience: zero-2 years of revel in Service Desk Management
Educational Qualification: 15 years of full-time training
Roles & Responsibilities:
Client Interaction & Support:
You can be the factor of contact for customers, acting because of the reality of the interface between some of the patrons and the technical institution. Your number one responsibility is to ensure that purchaser systems or packages are functioning optimally. This involves not incredible solving troubles but also searching forward to ability issues and imparting proactive answers.
Problem Solving & Troubleshooting:
As an Application Tech Support Practitioner, you could take part in discussions that aim to resolve every easy and complex technical issue. You will diagnose, take a look at, and troubleshoot troubles and collaborate with pass-useful groups to position into impact solutions. Your capacity to suppose severely and leverage deep product expertise may be instrumental in finding effective resolutions.
Data Documentation & Reporting:
You can be responsible for documenting and keeping accurate records of all customer interactions, technical issues, and resolutions. This consists of updating client tickets, logging resource activities, and making sure facts are accuracy. Documentation permits music trouble developments, streamlines destiny help and ensures first-rate standards are maintained.
Collaboration with Cross-Functional Teams:
You will collaborate with diverse inner companies to treat complex technical troubles, making sure clients’ desires are met. This will embody working with builders, tool engineers, and different stakeholders. Effective conversation and coordination can be key to ensuring the client receives properly timed resolutions.
Service Desk Management:
You want to have proficiency in Service Desk Management, this means that that expertise is a way to cope with consumer queries, manage tickets, prioritize issues, and make certain that Service Level Agreements (SLAs) are met. You can be expected to song, screen, and provide updates on consumer problems till they’re resolved.
Voice Support (Optional):
While Service Desk Voice Support is an amazing-to-have skill, it consists of assisting customers over the phone. A clear, concise conversation is essential at the same time as explaining technical answers to customers who won’t have technical statistics.
Building Knowledge & Team Support:
As part of the feature, you’re predicted to continuously grow your knowledge approximately the structures and programs you manually. You may also even make a contribution to the know-how base and help in education or mentoring new institution contributors, assisting the crew live up to date with product modifications and troubleshooting techniques.
Staying Updated on Industry Trends:
In this function, it’s vital to stay updated with industry tendencies and growing technology to ensure customers acquire the most relevant and advanced assistance. This consists of studying new software software software updates, IT help practices and cutting-edge solutions.
Continuous Process Improvement:
You will make contributions to method upgrades inside the guide function with the useful resource of figuring out regions of inefficiency, suggesting process adjustments, and contributing to greater streamlined workflows. This guarantees that coping with time is reduced, and beneficial useful resource output is optimized.
Client Feedback & Communication:
You will accumulate feedback from clients, addressing their problems and enhancing the consumer experience. Your capability to speak surely and empathetically will assist foster strong relationships among customers and Accenture.
Required Professional & Technical Skills:
Service Desk Management (Must-Have):
You have to be proficient in Service Desk Management, which includes dealing with purchaser queries, monitoring tickets, and imparting regular updates. This includes prioritizing troubles primarily based on urgency and making sure that they’ll be resolved within described SLAs.
Service Desk Voice Support (Good-to-Have):
Experience in Service Desk Voice Support is useful because it will let you assist clients right now via cellular phone. Voice help needs robust verbal exchange and an ability to remedy problems directly and really.
IT Support Principles & Practices:
You need to have a robust understanding of IT assistance, which encompasses how systems are carried out, the manner to troubleshoot unusual issues, and the equipment that has to remedy the issues efficaciously.
Communication & Interpersonal Skills:
Exceptional conversation capabilities are crucial. You ought to be capable of offering a motive of technical ideas in clean phrases to non-technical customers. You moreover need sturdy interpersonal capabilities to collaborate with organization individuals and customers.
Problem-Solving & Analytical Skills:
The capability to approach issues systematically and assume critically approximately the manner to treat them is essential. Analytical questioning permits recording the main purpose of issues and providing long-term solutions.
Adaptability & Learning Agility:
You should be open to reading new systems, programs, and technology briefs. Technology evolves rapidly, and you need to keep up with the current dispositions to offer satisfactory aid.
Team Collaboration:
You need to work successfully in a group, particularly in past-practical environments. This consists of sharing records, taking part in answers, and supporting each exclusive in resolving complicated technical issues.
Documentation Skills:
Accurate and easy documentation is important. You ought to be capable of recording technical data, purchaser interactions, and difficulty resolutions efficaciously, making sure of future reference and reporting accuracy.
Additional Information:
Experience:
A minimum of 0-2 years of experience in Service Desk Management is wanted for this option. Experience in Voice Support is a plus however not obligatory.
Location:
This role is based totally on Accenture’s Bengaluru workplace.
Educational Qualification:
A minimum of 15 years of complete-time schooling is wanted. A record in IT-associated fields is preferred however not crucial if technical talents are shown.
This role is an outstanding possibility for humans searching to assemble their careers in technical useful resource, presenting boom in each technical and verbal exchange abilties. The feature affords exposure to the fashionable corporation tendencies and generation, permitting you to make impactful contributions to every consumer fulfillment and organizational performance.
Benefits at Accenture:
Comprehensive Health Insurance: Coverage for personnel and their households.
Retirement Savings Plan: Competitive options with business enterprise business enterprise contribution.
Learning & Development Opportunities: Access to non-stop schooling and certification programs.
Work-Life Balance: Generous paid time off and bendy artwork schedules.
Employee Wellness Programs: Focus on highbrow, bodily, and financial properly-being.
Job Description: Application Tech Support Practitioner at Accenture
Project Role: Application Tech Support Practitioner
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