Accenture Hiring Customer Service Associate | Any Graduate

Customer Service New Associate at Accenture

Accenture is hiring a Customer Service New Associate in Bengaluru. This function involves managing consumer queries, handling escalations, and resolving court cases via voice help. You will paint with the Service Desk Voice Support crew, ensuring adherence to SLAs and imparting exceptional issuer. The position calls for top-notch conversation skills, a dedication to niceness, and the capability to work in rotational shifts. Candidates need to have a graduation degree and zero-1 12 months of revel in a comparable function. The position is hybrid, requiring a reliable internet connection. For more information, visit Accenture Careers.

Role: Customer Service New Associate

Company: Accenture

Location: Maharashtra

Work Type: Full–time

Salary: No Degree Mentioned

About Accenture:

Accenture is an international leader in expert offerings, that specializes in virtual, cloud, and protection solutions. We leverage unrivaled revel in and abilities throughout over 40 industries to offer Strategy and Consulting, Technology and Operations services, and Accenture Song. With a body of employees of 699,000 people, we carry out in more than one hundred twenty countries, delivering era and human ingenuity to force value and fulfillment for our clients, employees, shareholders, companions, and corporations. Learn extra at www.Accenture.Com.

Accenture is devoted to fostering an inclusive and several paintings surroundings. We provide possibilities for personal and professional boom, supported by the useful resource of a global community of assets and understanding.

Job Description

As a Customer Service New Associate, you will be a part of our Customer Support vertical, specializing in resolving patron queries, managing escalations, and addressing court instances. Your position might be important in keeping provider diploma agreements (SLAs) and imparting powerful solutions. You will work within the Service Desk Voice Support crew, answerable for coping with each day operations, solving disputes, and coordinating with clients to make certain efficient provider shipping.

Key Responsibilities:

Customer Query Management:

• Resolve patron queries and lawsuits through voice interactions, emails, or chat.
• Ensure properly timed and effective resolution of troubles inside the described SLAs.

Service Desk Operations:

• Perform day-by-day operations associated with customer support, consisting of troubleshooting and incident control.
• Handle unplanned interruptions and restore regular issuer operations as short as feasible.

Escalation Handling:

• Manage escalations and offer resolutions to dissatisfied clients, aiming to exceed their expectations.

Documentation and Reporting:

• Record, diagnose, and troubleshoot client-raised incidents, following predefined tips and strategies.
• Maintain accurate data of carrier requests and resolutions.
• Adherence to Guidelines:
• Work within the scope of predefined tips and observe specific commands on obligations.
• Ensure first-rate and consistency in company transport, adhering to corporation requirements.

Skills and Qualifications:

• Communication Skills: Excellent written and verbal communication skills are vital for powerful interplay with clients and institutional people.
• Results Orientation: Strong consciousness of accomplishing favored outcomes and meeting general performance metrics.
• Prioritization: Ability to control workload effectively and prioritize responsibilities to meet deadlines.
• Commitment to Quality: Dedication to handing over first-rate issuers and making sure of patron satisfaction.
• Agility for Learning: Quick adaptability to new strategies, generation, and adjustments in the painting environment.

Work Environment:

• Shift Work: The function can also require strolling in rotational shifts with split week-offs.
• Hybrid Work: This characteristic is hybrid, necessitating a dependable net connection with high-quality bandwidth for far-off
• paintings.

Role Expectations:

• Problem-Solving: Solve regular problems using established recommendations and talk with popular techniques.
• Supervision: Work cautiously together with your group and manager, with alternatives impacting your work being intently monitored.
• Team Contribution: As a character contributor, you will paint inside a predefined scope and contribute to the team’s fulfillment.

Application Requirements:

• Education: Any Graduation.
• Experience: zero to at least one year of relevant enjoy in customer service or voice support.

Benefits at Accenture

Competitive Salary: Accenture gives an attractive sales package deal, recognizing the competencies and contributions of employees.

Comprehensive Health Coverage: Employees benefit from large medical health insurance plans, along with medical, dental, and imaginative and prescient care.

Career Development: Access to sturdy education packages, mentorship possibilities, and career advancement resources.

Work-Life Balance: Flexible work arrangements and beneficiant go-away pointers help balance work-life surroundings.

Global Exposure: Opportunities to paint on various responsibilities and with global businesses, improving expert boom and enjoy.

Apply Now

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