Customer Support Associate At Tech Mahindra | Full–time

06/10/2024
By Muskan
246
Jobs

Tech Mahindra Walk In For Customer Support Role | Freshers | Apply Now

Tech Mahindra Walk In For Customer Support Role in Mumbai (Chandivali). The role is Full-time and everlasting, with an earnings variety of ₹2.25-2.75 Lacs P.A. Candidates ought to have 0-3 years of experience, and any graduate qualification is appropriate. The position entails imparting voice or mixed customer service. Candidates will cope with consumer inquiries, resolve issues, and ensure a clean client experience. Excellent verbal exchange skills and the capacity to deal with client concerns effectively are key requirements. Walk-in interviews are being carried out for the position.

Role: Voice / Blended – Other
Location: Mumbai( Chandivali ), Mumbai Suburban, Mumbai (All Areas)
Company: Tech Mahindra
Salary: ₹2.25-2.75 Lacs P.A
Qualifications: : Any Graduate
Experience: 0 – 3 years
Job Type: Full Time, Permanent

Table of Contents

Walk-In Interview Details:

Time and Venue

7th October – 13th October, 10.30 AM – 5.00 PM

Tech Mahindra BPS, Oberoi Garden Estate, Off. Saki Vihar Road, Chandivali, Andheri (East), Mumbai 400072

Contact – Hr Glen ( 8369780127 )

Company Overview:

Tech Mahindra, a part of the Mahindra Group, is an outstanding participant in the IT and employer manner outsourcing (BPO) company. The enterprise has a robust worldwide presence and gives a considerable form of services in IT, networking generation, and business enterprise way control. Tech Mahindra’s attention to delivering client-centric answers makes it a dynamic work environment, particularly in its customer support roles.

Position Overview:

The position of a Customer Support Associate entails coping with customer queries and resolving their troubles, using massive voice-primarily-based completely interactions. The assignment is best suited for candidates who have robust communique and interpersonal abilities, on the side of the capacity to maintain an excessive-pressure environment. Tech Mahindra is specifically seeking out on-the-spot joiners for this role.

Job Responsibilities:

1. Handle Customer Queries:

Respond to client inquiries and solve any problems they will face expertly.

2. Customer Satisfaction:

Identify and decide customer desires to make certain pride, aiming for first-name decision in which possible.

3. Relationship Building:

Establish and hold consider with client debts via open, interactive communication.

4. Problem Solving:

Engage in lively hassle-solving to address client issues efficiently.

Required Skills and Attributes:

1. Communication Skills:

Strong verbal verbal exchange competencies are essential, because of the reality the function includes interacting with clients through voice channels.

2. Problem-Solving Ability:

The ability to anticipate seriously and clear up consumer troubles immediately is vital.

3. Interpersonal Skills:

Good interpersonal abilties will assist in preserving a high-quality interaction with customers.

4. Stress Management:

The feature requires candidates to deal with the pressures of running in a quick-paced, client-centric surrounding.

Qualifications:

Education: The minimum educational qualification is an HSC (Higher Secondary Certificate) or any graduate degree.

Experience:

Both freshers and applicants with up to 6 months of experience in customer support are eligible to use.

Shift Details:

For Males:

The characteristic requires flexibility to paintings in a 24×7 rotational shift sample, with any 9-hour shift assigned primarily based totally on industrial agency necessities.

For Females:

The shifts can be restrained to sunlight hours hours among 7:00 AM and nine:00 PM, furthermore on a rotational basis.

Week Offs:

Employees are entitled to at least one rotational day off every week. st)