Support Officer at Samsung | ₹31,564–₹49,008 a month
Samsung India is hiring a part-time Support Officer in Bangalore. This access-degree position consists of assisting customers with inquiries via cellphone, email, or chat, conducting studies, getting equipped shows, and retaining documentation. Ideal candidates need to have a high college degree, number one technical abilities, and be devoted and energetic. Freshers are welcome. Benefits encompass paid time beyond regulation, incapacity coverage, and corporation devices. Join a chief global-era commercial enterprise organization and contribute to a collaborative and innovative work environment. Apply on GrabJobs thru September 28, 2024.
Role: Support Officer
Company: Samsung India
Location: Mumbai, Maharashtra
Salary: ₹31,564–₹49,008 a month
Work Type: Part-time
About Company
Samsung India is glad to announce an opportunity for a dedicated and active man or woman to join our dynamic crew as a Support Officer in Bangalore. This right of entry to-degree, aspect-time function is best for inspired human beings searching to kickstart their career with a main worldwide-era organization.
Key Responsibilities:
Customer Support: Provide awesome carrier via assisting clients with inquiries or issues related to Samsung products and services through telephone, e-mail, or chat. Ensure a friendly and informed provider enjoys.
Research Assistance: Research customer support traits, product functionalities, and competitor practices to keep the organization up to date with the latest facts.
Presentation Preparation: Collaborate with group participants to create displays and documentation that correctly talk about findings and recommendations for improvements.
Documentation Management: Maintain correct data of customer interactions and guide instances, making sure timely follow-up and resolution of any extraordinary issues.
Feedback Mechanism: Collect and relay consumer remarks and guidelines to control to assist in enhancing transport and product services.
Team Collaboration: Work closely with internal groups to offer help and facilitate the successful execution of diverse tasks.
Adherence to Policies: Follow employer pointers and techniques related to product facts, consumer interactions, and incident reporting.
Personal Development: Engage in non-prevent getting to know approximately Samsung’s products and services to enhance your understanding and improve customer reports.
Requirements:
Educational Qualification: High college degree or equal; earlier experience in customer support or guide roles is a bonus but not obligatory.
Technical Skills: Basic facts of computer systems and application software program software; familiarity with CRM tools is a plus.
Personality Traits:
Dedicated: Strong dedication to handing over splendid customer support and helping team tasks.
Energetic: Enthusiastic and stimulated in fast-paced artwork surroundings, capable of dealing with a couple of duties efficiently.
Soft Skills:
Presentation Skills: Ability to create and gift data truly and engagingly to small agencies and inner stakeholders.
Research Skills: Effective research competencies with the functionality to provide findings concisely.
Benefits:
Paid Overtime: Receive reimbursement for extra hours worked.
Disability Insurance: Coverage for sudden fitness-related problems.
Company Equipment: Access to Samsung’s cutting-edge-day equipment and era to assist your function.
Equal Opportunity Statement:
Samsung India is an same possibility company committed to variety and inclusion. All employment choices are made without regard to race, color, religion, intercourse, sexual orientation, gender identification, countrywide foundation, incapacity, or veteran reputation. We encourage packages from folks who make contributions to the form of our business enterprise.
How to Apply:
Apply on GrabJobs and you may be notified if shortlisted for the job.
Original process Support Officer published on GrabJobs ©. To flag any troubles with this hobby please use the Report Job button on GrabJobs.
Benefits at Samsung
Paid Overtime: Compensation for extra hours labored.
Disability Insurance: Coverage for surprising fitness problems.
Company Equipment: Access to advanced era and equipment.
Career Development: Opportunities for increase and continuous mastering.
Inclusive Work Culture: Collaborative surroundings fostering creativity and variety.
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