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Sutherland Careers Work from Home Jobs in India

Multiple Roles At Suther | No Degree Mentioned Sutherland is an international company of method transformation services recognized for its willpowedeliverering awesome customer support and operational excellence. With a focal...
Posted in Jobs   •   Blog
2024-09-15
Sutherland Careers Work from Home Jobs in India

Multiple Roles At Suther | No Degree Mentioned

Sutherland is an international company of method transformation services recognized for its willpowedeliverering awesome customer support and operational excellence. With a focal point on innovation and overall performance, Sutherland helps customers gather their business business enterprise dreams via customized answersnd a devoted employees. For extra data about Sutherland and to apply for this role, go to Foundthejob or Seekeras.Com.

Role: Customer Service

Company: Sutherland Careers,

Location: Work from Home Jobs in India

Salary: ₹20K–₹30K a month

Work Type: Full–time

Education: No Degree Mentioned

Job Description

Sutherland is happy to offer a Work from Home opportunity for the place of Associate – Customer Service. This characteristic is right for humans with a 12th bypass qualification or any graduate seeking to work remotely. As an Associate in Customer Service, your primary responsibilities will embody supporting customers, resolving queries, and presenting extraordinary assistance ensuring a high degree of client pride.

Customer Service At Sutherland

About Company

Sutherland is hiring for a Work from Home Associate – Customer Service characteristic Anithana earnings type of ₹20,000 – ₹30,000 in keeping with the ith month. This function is open to candidates with a twelfth bypass qualification or any graduate. Responsibilities embody supporting customers, resolving queries, and preserving excessive provider requirements. Benefits embody flexible paintings-from-home options, competitive income, profession increase possibilities, complete education, a supportive painting surroundings. Apply now on Foundthejob or Seekeras.Com.

Key Responsibilities:

Customer Assistance: Provided timely and effective assistance to clients via various verbal exchange channels (smartphone, chat, email).

Issue Resolution: Address patron troubles and professionally solve problems.

Product Knowledge: Maintain in-depth knowledge of Sutherland’s products and services to efficiently assist customers.

Documentation: Accurately document consumer interactions and comply with up as wanted.

Feedback: Collect and relay purchaser remarks to assist enhance service.

Key Roles:

Customer Assistance: Address customer inquiries and offer facts about products or services.

Problem Resolution: Resolve purchaser problems, proceedings, or technical problems correctly.

Order Processing: Assist with placing orders, and coping with returns, exchanges, and refunds.

Record Keeping: Maintain correct information on client interactions and transactions.

Feedback Collection: Gather consumer feedback to improve provider terrific and endorse upgrades.

Customer Service At Sutherland

Essential Skills:

Communication: Clear and expert communication to carry data successfully.

Problem-Solving: Ability to pick out issues and provide brief, powerful solutions.

Active Listening: Listen to customer worries and cope with them thoughtfully.

Empathy: Understand and display tasks for the client’s emotions and wishes.

Patience: Handle hard clients or complicated issues flippantly and professionally.

Time Management: Efficiently control a couple of purchaser interactions and obligations.

Conflict Resolution: Resolve conflicts diplomatically to satisfy each client and organization.

Technical Skills: Familiarity with CRM software program programs, ticketing structures, and basic laptop operations.

Product Knowledge: Thorough know-how of the business organization’s products/offerings to assist customers appropriately.

Attention to Detail: Ensure correct statistics and study-America are supplied.

Education and Qualifications:

High School Diploma: Basic requirement for maximum customer service roles.

Bachelor’s Degree (preferred): Degrees in Business Administration, Communications, or Customer Service Management may be useful.

Customer Service Certification: Specialized courses in customer service exceptional practices.

Soft Skills Training: Training in interpersonal competencies, emotional intelligence, and communique.

Conflict Resolution Certification: Helps in managing and resolving disputes successfully.

Technical Support Training: Useful for roles concerning technical products or services.

Multilingual Skills: The ability to speak more than one language can be a bonus in several customer bases.

Computer Proficiency: Knowledge of office suites, CRM, and customer service structures.

Sales Experience: Experience or publications in income strategies can assist in beautifying consumer interactions.

Experience inside the Industry: Prior artwork enjoyed in customer support or an applicable area is frequently favored.

Requirements:

Education: Minimum of 12th Pass; graduates from any subject are welcome.

Skills: Excellent verbal exchange talents, each verbal and written.

Technical: Basic pc competencies and familiarity wionlineine communique gear.

Personal Traits: Strong hassle-fixing abilities, capacity to work independently, and a proactive mindset.

Customer Service At Sutherland

Benefits At Sutherland:

Work from Home: Flexibility to paintings remotely from the consolation of your home.

Competitive Salary: Monthly income starting from ₹20,000 to ₹30,000.

Career Growth: Opportunities for expert improvement and development internal Sutherland.

Comprehensive Training: Access to schooling applications to beautify your abilties and expertise.

Supportive Environment: A collaborative manner of life with help from control and buddies.

 

Apply Here, Now

 

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