Mega Drive- For Freshers and Experience in Cognizant 2024 | Apply Now
Role: Voice / Blended
Company: Cognizant
Experience: 0 – 1 years
Salary: Not Disclosed
Location: Hyderabad
Time and Venue
22nd June, 11.00 AM – 2.30 PM
Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081
Contact – Pavan/ Shifa
About Cognizant Company
Cognizant (Nasdaq: CTSH) engineers modern agencies. We help our clients modernize technology, reimagine strategies, and transform opinions in case you want to live earlier in our fast-converting international. Together, we’re enhancing regular lifestyles. See how at www.Cognizant.Com or @cognizant.
Voice / Blended Job Description
The Voice/Blended Support Representative will be accountable for dealing with both voice calls and combined useful resource channels, such as e-mail, chat, and social media interactions. This role requires awesome conversation abilties, a client-centric method, and the capability to deal with multiple assist channels effectively. The ideal candidate may be adept at resolving patron inquiries, presenting correct records, and ensuring first-rate patron revels.
Key Responsibilities
Customer Interaction:
Handle inbound and outbound voice calls professionally and politely.
Manage client interactions throughout numerous blended channels including electronic mail, chat, and social media.
Respond properly away to customer inquiries, making sure of timely and correct decisions of troubles.
Issue Resolution:
Diagnose and clear up technical problems, provider problems, and billing inquiries.
Escalate complicated troubles to the proper department or senior help body of people while crucial.
Follow up with customers to ensure their troubles are fully resolved and they’re glad about the carrier.
Customer Relationship Management:
Build and preserve robust purchaser relationships through using the know-how of their needs and offering custom-designed providers.
Record detailed and correct facts about purchaser interactions within the CRM tool.
Track and file the reputation and backbone of each inquiry.
Product and Service Knowledge:
Maintain up-to-date understanding of the corporation’s merchandise, offerings, and tips.
Provide customers with data approximately product features, advantages, and updates.
Stay informed approximately organization tendencies and quality practices in customer service.
Quality Assurance:
Adhere to business enterprise recommendations and awesome requirements in all purchaser interactions.
Participate in education classes and crew conferences to improve overall performance and service.
Provide feedback and pointers for boosting customer service strategies.
Performance Metrics:
Meet or exceed average performance targets for name managing, reaction times, decision expenses, and consumer pride.
Monitor and report on key usual overall performance symptoms (KPIs) related to voice and blended help sports.
Continuously try to improve overall performance and effectiveness in dealing with consumer interactions.
Required Qualifications:
Education: High college diploma or equal; a few university coursework favored.
Experience: Minimum of one year of experience in customer support or support, ideally in a name center surroundings.
Technical Skills:
Proficiency in the usage of CRM software and help ticketing structures.
Basic laptop competencies, which encompass familiarity with Microsoft Office suite and online chat system.
Communication Skills:
Excellent verbal and written conversation skills.
Ability to convey statistics certainly and concisely throughout multiple channels.
Multitasking: Capability to address multiple duties and help channels concurrently.
Preferred Qualifications:
Experience in a mixed aid position, coping with each voice and digital channel.
Familiarity with industry-specific tools and software programs.
Fluency in multiple languages.
Career Development Opportunities:
ConnectPlus Solutions is committed to the expert growth of our personnel. As a Voice/Blended Support Representative, you may have access to:
Training Programs: Ongoing schooling and development opportunities to enhance your talents.
Mentorship: Support and steerage from experienced customer support specialists.
Career Advancement: Opportunities for marketing to senior useful resource roles or specialized positions.
Why Join Us?
Innovative Environment: Work in a dynamic and era-pushed environment.
Collaborative Culture: Be a part of a supportive crew that values collaboration and teamwork.
Impactful Work: Make a distinction via way of providing high-quality customer support that drives client loyalty.
Competitive Compensation: Attractive income and blessings bundle deal, along with clinical health insurance, retirement plans, and paid days without work.
Application Process:
To practice for the Voice/Blended Support Representative characteristic, please position up your resume and a cowl letter detailing your qualifications and interest in the function. Selected applicants might be contacted for a preliminary interview, followed by way of exams and a very last interview round.
Join ConnectPlus Solutions and become a vital part of a collection that values excellence in customer service and strives to create first-rate client experiences.
Contact Information:
Email: careers@connectplus.Com
Website: www.Connectplus.Com/careers
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