Work from home At Swiggy For Customer Support Officer

Customer Support Officer | ₹49,839–₹66,452 a month

Swiggy is searching for a skilled Customer Support Officer to enroll in its group in a piece-from-home capability. This characteristic involves responding to patron inquiries through cell cellphone, e-mail, and chat, resolving court docket times, preserving facts, and taking part with different team contributors to enhance customer delight. Ideal candidates may moreover have at least 3 years of revel in customer support, great verbal exchange abilities, and the potential to artwork independently. A bachelor’s degree is favored. This function gives blessings which include profit sharing, business enterprise tools, and visa sponsorship. Swiggy is dedicated to range and same possibility employment.

Role: Customer Support Officer 

Company: Swiggy

Location: Work from home, Mumbai, Maharashtra 

Salary: ₹49,839–₹66,452 a month

Work Type: Full–time

About Company

Swiggy is hiring a stimulated and independent Customer Support Officer for an entire-time, artwork-from-home function based honestly in Delhi, India. This function is right for human beings with a robust ancient past in customer support who’re keen to provide outstanding provider and resolve client troubles efficaciously.

Job Description

The Customer Support Officer position at Swiggy is a complete-time, artwork-from-home characteristic primarily based in Delhi, India. In this position, you may provide high-quality customer service by responding to inquiries via mobile phone, email, and chat, resolving court instances, and preserving correct records. You’ll want at least 3 years of revel in in customer service or an associated area, extremely good communication abilties, and the functionality to artwork independently. A bachelor’s diploma is preferred. This role calls for an inspired and independent character who can manage obligations and count on them severely while supporting to improve the general purchaser’s enjoyment.

Responsibilities:

Customer Interaction:

• Respond to consumer inquiries through telephone, e-mail, and chat professionally.
• Provide correct and updated records approximately Swiggy’s products and services.

Issue Resolution:

• Resolve client court docket instances via way of investigating the premise causes and supplying powerful solutions.
• Escalate complicated problems to the precise branch for similar help.

Record Keeping:

• Maintain certainly one of a type information of purchaser interactions and transactions to make certain all problems are documented and addressed.

Collaboration:

• Work carefully with organization participants to beautify preferred customer pride.
• Share remarks and advocate improvements to enhance customer support.

Continuous Learning:

• Stay informed about Swiggy’s services and products to help clients successfully.
• Identify and implement method improvements to optimize customer support operations.

Requirements:

Experience:

• Minimum of three years of enjoy in customer service or a related area.

Skills:

• Excellent communication capabilities, both written and verbal.
• Strong challenge management and essential questioning abilties.
• Proficiency in customer support software applications and systems.

Education:

• A Bachelor’s diploma in a relevant problem is desired.

Personality Traits:

• Motivated
• Independent

Soft Skills:

• Project manage
• Critical thinking

Working Environment:

Swiggy promotes a worldwide, collaborative painting way of life that values creativity and innovation. Our several and inclusive group is devoted to turning in great providers to our clients.

Equal Opportunity Statement:

Swiggy is an equal possibility corporation and is dedicated to growing inclusive painting surroundings. We welcome applications from all certified individuals, irrespective of race, coloration, religion, gender, sexual orientation, gender identity, country-wide beginning, age, disability, or veteran reputation.

How to Apply:

To take a look at the Customer Support Officer function at Swiggy, go to GrabJobs. The lessen-off date to apply is 9-11, 2024. If shortlisted, you will be notified through GrabJobs.

Benefits at Swiggy

Profit Sharing: Swiggy gives an income-sharing scheme, permitting employees to gain straight away from the enterprise agency’s success.

Company Equipment: Employees are furnished with all critical tools to work successfully from domestic.

Visa Sponsorship: Swiggy affords visa sponsorship, supporting employees who can also moreover require it for his or her artwork.

Inclusive Work Culture: Swiggy fosters various and inclusive painting surroundings, selling collaboration and innovation.

Work-from-Home Flexibility: The function is completely far-flung, presenting flexibility and comfort for personnel walking from home.

Apply Now, Click Here

Other Jobs 

Pocket FM Hiring Work From Home | New Delhi, Delhi