Sales Representative At Teleperformance (Work from Home)
Sales Representative | Full–time
At Teleperformance, you’ll be part of a passionate crew committed to turning in excellence through innovation. Our particular method balances high-tech answers with excessive contact interactions, ensuring that every consumer is dealt with with care. You might also have the possibility to collaborate with human beings from various backgrounds, all at the same time as developing in my opinion and professionally. The functionality for career development is infinite, as evidenced by our Chief Client Officer, who began her profession at Teleperformance as an agent.
Role: Sales Representative
Location: Work from Home
Company: Teleperformance • Koratty, Kerala
Work Type: Full–time
About Company
Overview: Teleperformance is an international chief in digital business enterprise offerings, presenting innovative answers to assist the area’s exquisite manufacturers in streamlining their operations and meeting the converting desires of their clients. With over 500,000 personnel worldwide, speaking more than three hundred languages, Teleperformance’s worldwide scale and nearby presence stress excellent influences for groups, customers, and the surroundings. We leverage superior generation and personalized customer service to create seamless critiques, making human beings’s lives less complicated and safer.
Job Description
Role Overview: As a Sales Representative jogging from domestic, you’ll be at the main edge of consumer interactions, serving due to the fact the eyes and ears of our organization. You will interact with clients, supplying them with guidance and addressing their questions or issues with progressive and powerful techniques. Whether through telephone, email, chat, or social media, you’ll control consumer inquiries with professionalism, staying electricity, and a commitment to excellence.
Your feature will contain connecting with clients to solve their troubles, de-escalating any issues, and providing profitable solutions whilst appropriate. You’ll additionally be liable for processing bills and monitoring all call-associated information for auditing and reporting skills. This function lets you work in a collaborative and appealing environment, imparting possibilities to grow and discover new areas wherein your capabilities can flourish. Each day will deliver new worrying situations and possibilities for personal development, as no purchaser interactions are identical.
Key Responsibilities:
Customer Service: Respond to consumer inquiries and issues through more than one verbal exchange channel, which incorporates cellular phone, electronic mail, chat, and social media.
Issue Resolution: Calmly and professionally cope with patron concerns, locating innovative techniques to remedy issues and meet their needs.
Escalation: When vital, enlarge purchaser interactions to the perfect department or supervisor for in addition dealing with.
Sales Objectives: Meet income goals by identifying purchaser goals and offering suitable answers.
Payment Processing: Assist clients with processing payments at the same time as wanted, making sure an easy transaction machine.
Record Keeping: Track and report all call-associated information for audit and reporting features.
Feedback: Provide remarks to govern routine troubles or areas for improvement.
Qualifications: We are searching for individuals who are pushed, passionate about customer support, and prepared to thrive in a dynamic environment. The exceptional candidate will possess a combination of customer service, earnings acumen, and technical proficiency.
Basic Requirements:
A minimum of 6 months of customer support is enjoyed.
Over 18 years of age with an immoderate university diploma or GED.
Comfort on foot with laptop pc structures and familiarity with Windows running systems.
Ability to type a minimum of 25 words normally within a minute.
6 months of profits revel in and a choice for candidates with name middle experience.
Strong oral and written communication abilities.
Excellent problem-solving and logical wondering skills.
Capacity to deal with a quick-paced, constantly changing environment at the same time as final composition and intention.
Organizational competencies encompass the capability to prioritize obligations and control time efficaciously.
Work From Home Requirements:
A solid internet reference to a minimum download pace of 12.Zero Mbps and an add speed of three.Zero Mbps. You will want to offer proof of your internet tempo.
A quiet and easy workspace to ensure interest and professionalism at the same time as operating from home.
Benefits of Working at Teleperformance:
Paid Training: Teleperformance gives entire schooling to make sure employees have the equipment and expertise needed to be triumphant.
Competitive Wages: Enjoy aggressive pay rates that reward your hard paintings and resolution.
Full Benefits Package: Including scientific, dental, imaginative, and prescient, 401(ok), and further useful resources for your health and financial well-being.
Paid Time Off Generous PTO regulations help personnel maintain a wholesome artwork-lifestyles balance.
Employee Wellness Programs: Access to nicely-being and engagement programs that sell highbrow and bodily nicely-being.
At Teleperformance, you’ll be part of a supportive circle of relatives with the property and opportunities to develop each professionally and in my view.
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