PhonePe Off Campus Drive for Customer Experience Specialist | Apply

PhonePe Off Campus Drive for Customer Experience Specialist for a Full-time, artwork-from-domestic role primarily based completely in Bengaluru, Karnataka. The characteristic offers earnings of ₹20,000 consistent with the month. Applicants have to be graduates or postgraduates with 0-2 years of experiance. As a Customer Experience Specialist, you will address consumer queries, provide help, and remedy problems to make certain a high first-class user experience. Strong communique skills and a client-centric mindset are important. This is a brilliant possibility for freshers to construct a profession in customer support.

• Role: Customer Experience Specialist
• Location: Bengaluru, Karnataka
• Company: PhonePe
• Salary: ₹20K a month
• Qualifications: Graduate or graduate 
• Experience: 0 – 2 years
• Job Type: Full–time (Work From Home)

About PhonePe:

PhonePe is a leading virtual price platform in India, based in 2015. It enables users to make on-the-spot payments, transfer money, and pay payments via a mobile app. Leveraging the Unified Payments Interface (UPI), PhonePe offers services like recharges, utility bills, and online purchasing. The platform prioritizes protection and consumer comfort, making it a famous choice for hundreds of thousands of customers. With a focus on innovation, PhonePe continues to make its offerings, contributing significantly to India’s virtual financial system.

Job Description:

As a Customer Experience Specialist, you’ll play an important position in making sure customers have an unbroken experience through the use of PhonePe’s services. The job requires a customer-first mindset, emphasizing integrity and professionalism in each interplay. You can be chargeable for addressing lots of consumer queries associated with PhonePe accounts and transactions, requiring both verbal and written communication abilties.

Key Responsibilities:

1. Customer Interaction:

• Act with integrity and maintain a client-first technique in each interaction.
• Handle fundamental queries associated with PhonePe money owed and transactions correctly.

2. Process Adherence:

• Follow special process tips to ensure an established method for customer support.
• Build purchaser trust through effective interaction and problem resolution.

3. Internal Collaboration:

• Utilize inner tactics and resources to force resolutions.
• Know while to enhance troubles to relevant groups for in addition aid.

4. Process Improvement: Recommend improvements to current approaches based on patron interactions and comments.

5. Productivity Goals: Meet hourly and day by day productiveness goals even as preserving excessive standards of carrier.

6. Productivity Goals: Meet hourly and day by day productiveness goals even as preserving excessive standards of carrier.

Required Skills:

• Communication: Excellent written and verbal communication talents are important for successfully interacting with clients.
• Learnability: A strong willingness to learn and adapt to new demanding situations.
• Listening Skills: Ability to actively concentrate on customers and reply to objections or queries efficaciously.
• Customer Orientation: A strong awareness of customer delight and the ability to conform responses to specific situations.
• Teamwork: Being a group participant who’s flexible and open to optimistic remarks.
• Multitasking: Ability to prioritize responsibilities, manage time effectively, and manage more than one inquiry simultaneously.
• Language Proficiency: Fluency in English and Hindi is mandatory. Knowledge of South Indian languages (both spoken and written) could be an added gain.

Qualifications:

• Educational Background: Candidates have to have completed their graduation (10+2+3) from a recognized group.
• Experience: Candidates with zero to two years of experience in a client-dealing function are encouraged to use it.

Benefits:

• Career Growth Opportunities: Working at PhonePe offers a platform for career development in the hastily developing fintech sector, with possibilities for promotions and skill improvement.
• Work-from-Home Flexibility: The position offers the ease of far-flung work, permitting you to balance your expert and private existence efficiently.
• Competitive Salary: The role offers a monthly income of ₹20,000, which is attractive for access-degree roles inside the industry.
• Skill Development: Employees will advantage of precious experience in customer support, conversation, and trouble-fixing, enhancing their professional skill set.

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