Online Customer Service Representative, Join Bharti Airtel as an Online Customer Service Representative, wherein you’ll be liable for delivering extremely good providers through online channels collectively with chat, e-mail, and social media. This feature calls for proactive trouble-fixing, coping with client court instances, and supplying correct solutions. You are probably taking walks carefully with inner corporations to solve escalated problems and contribute to improving purchaser pride. The best candidate may also need to have a minimum of 3 years of enjoy in online or telecom customer support, sturdy communication skills in both English and Hindi, and expertise in CRM devices and online systems.
Role: Online Customer Service Representative
Company: Airtel
Location: Mumbai, Maharashtra
Salary: ₹48,177–₹61,468 a month
Work type: Part-time
Online Customer Service Representative
As an Online Customer Service Representative, you may provide crucial assistance to Bharti Airtel’s clients through online channels, collectively with chat, electronic mail, and social media. The function consists of addressing client queries, resolving courtroom docket times, and supplying tailor-made answers to ensure satisfaction. You may be expected to keep knowledge of Bharti Airtel merchandise, document trouble resolutions, and collaborate with inner companies for escalated troubles.
About Company
Bharti Airtel is considered Takara work consideration honestly considered one of India’s main telecom issuer companies, identified for its large community and innovation in mobile and broadband offerings. Headquartered in New Delhi, Airtel operates in more than one international place sooner or later including South Asia and Africa, serving hundreds and masses of customers. The business enterprise makes a specialty of delivering great offerings and growing a persevering with enjoyment for its clients via staying earlier in generation and consumer care.
Key Responsibilities:
Customer Support:
Provide set-off and powerful assistance to customers through online channels collectively with chat, email, and social media.
Address client queries, recognize their dreams, and provide appropriate answers to ensure patron pleasure.
Product Knowledge:
Maintain an updated understanding of Bharti Airtel services and products to offer accurate and informed responses.
Stay aware of employer tendencies and consumer options to provide customized carriers.
Issue Resolution:
Resolve patron problems successfully, documenting the device for destiny reference.
Collaborate with other departments to enhance unresolved issues and ensure a well-timed choice.
Feedback and Reporting:
Collect purchaser feedback and share insights with management to enhance company delivery.
Prepare reviews on consumer interactions, ordinary troubles, and overall ordinary performance metrics for technique upgrades.
Team Collaboration:
Work closely with the crew to extend techniques for advanced customer service.
Participate in conferences and contribute ideas to enhance normal strategies and purchaser delight.
Customer Retention:
Engage with modern customers to foster loyalty and retention through extremely good carriers.
Job Requirements:
Experience: At least three years of experience in a customer service function, ideally in an internet or telecom environment.
Education: Bachelor’s diploma or equal enjoyment in an applicable task.
Skills:
Strong written and verbal exchange skills in English and Hindi; talent in extraordinarily close by languages is a bonus.
Proficient in CRM software programs, Microsoft Office, and certainly one of type online verbal exchange devices.
Ability to manipulate more than one responsibility and respond because it has to be in a nicely timed way.
Benefits at Bharti Airtel
Profit-Sharing Scheme: Airtel offers competitive earnings-sharing software, permitting personnel to experience the employer’s achievement.
Joining Bonus: New personnel accumulate an attractive becoming a member bonus as part of their welcome bundle deal.
Free Accommodation: Employees are furnished with loose lodging as a further benefit.
Career Growth: Airtel supports worker improvement, presenting severa possibilities for professional improvement and information enhancement.
Innovative Work Environment: Employees live in a collaborative and cutting-edge-day vicinity, in which their minds are advocated, and contributions are valued.
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