Role: Customer Service Operations Support Administrator
Company: Pearson
Experience: 1 – 4 years
Salary: Not Disclosed
Location: Noida
About Pearson Company
At Pearson, our reason is easy: to function existence to a whole life of studying. We consider that each getting to know the possibility is a hazard for a personal leap forward. That is why our c.20,000 Pearson employees are dedicated to growing vibrant and enriching studies designed for actual-existence impact.
Customer Service Operations Support Administrator Job Description
The Customer Service Operations Support Administrator is a key feature centered on ensuring the clean and green operation of customer service features within a business enterprise. This position includes handling administrative obligations, coordinating with numerous departments, and providing assistance to the customer support group to beautify widely widespread consumer pleasure.
Customer Service Operations Support Administrator Skills
Organizational Skills:
Ability to govern a couple of responsibilities and priorities efficaciously.
Proficiency in keeping accurate data and documentation.
Communication:
Excellent verbal and written conversation capabilities.
Ability to engage professionally with customers, team members, and distinct departments.
Problem-Solving:
Strong problem-fixing competencies to deal with and solve customer issues.
Ability to think critically and make knowledgeable selections.
Technical Proficiency:
Familiarity with customer support software and CRM systems.
Proficiency in the usage of place of business software which includes Microsoft Office Suite (Word, Excel, PowerPoint).
Attention to Detail:
Keen attention to detail to ensure accuracy in facts access and documentation.
Ability to perceive and correct mistakes in techniques and strategies.
Customer Service Operations Support Administrator Roles
Administrative Support:
Provides administrative assistance to the customer service organization, which includes information access, record keeping, and file manipulation.
Prepares opinions and presentations as required.
Customer Liaison:
Acts as a factor of touch for clients, addressing inquiries and resolving problems.
Communicates purchaser comments and concerns to applicable departments.
Process Coordinator:
Coordinates and streamlines customer support strategies to beautify efficiency.
Ensures that famous running procedures are accompanied.
Training Support:
Assists in schooling new customer service representatives.
Provides ongoing guidance and education to group participants.
Quality Assurance:
Monitors client interactions to make certain remarkable companies.
Identifies regions for development and implements corrective actions.
Customer Service Operations Support Administrator Responsibilities
Managing Customer Inquiries:
Handle purchaser inquiries through telephone, e-mail, or chat, making sure to spark off and powerful decision.
Maintain a file of consumer interactions and transactions.
Supporting Customer Service Team:
Assist customer support representatives with administrative obligations and hassle selection.
Provide guidance and aid to make certain adherence to company regulations and techniques.
Data Management:
Maintain accurate and up-to-date statistics of client records and interactions.
Generate and have a look at opinions to track customer service overall performance and perceive tendencies.
Process Improvement:
Identify and put into effect approach enhancements to decorate customer support performance.
Develop and update stylish working processes as wanted.
Quality Monitoring:
Monitor patron interactions to ensure compliance with tremendous requirements.
Provide remarks and recommendations for enhancing company awesome.
Customer Service Operations Support Administrator Education and Qualifications
Bachelor’s Degree:
A bachelor’s degree in commercial corporation management, management, or a related field is commonly required. This offers foundational expertise in business enterprise operations and customer service thoughts.
Professional Experience:
Significant enjoyment in customer support, administrative help, or a related function. Experience in a supervisory or assist capability is exceptionally acceptable.
Certifications:
Certifications that consist of Certified Customer Service Professional (CCSP) or the same can enhance qualifications and exhibit expertise in customer support management.
Technical Proficiency:
Proficiency in the usage of customer service software programs, CRM structures, and office software program programs. Familiarity with information analysis tools is useful.
Continuous Learning:
Commitment to non-stop studying and staying up to date with the present-day enterprise tendencies, technologies, and best practices in customer support operations.
Apply Now: Customer Service Operations Support Administrator
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