- Job Title: Outage Support Specialist
- Company: Allied Universal
- Location: Homestead, FL
- Degree: Bachelor’s diploma in Information Technology
- Experience: Minimums 3 – 5 Years
- Employment Type: Full-Time and Day Shift
- Salary: $20.00 – $22.50 an hour
Outage Support Specialist at Allied Universal
Company Overview:
Allied Universal is a super provider of protection and facility offerings, committed to turning in complete solutions to shield and beneficial useful resources to our customers. With an international presence and a reputation for excellence, we provide diverse offerings designed to make sure safety, protection, and operational performance. Our enterprise is devoted to innovation and exceptional, and we’re in search of gifted people to enroll in us in our mission to offer exceptional issuer and manual.
Position Summary:
Allied Universal is looking for a mainly professional and proactive Outage Support Specialist to enroll in our team. In this characteristic, you will be responsible for managing and coordinating responses to device outages and disruptions, making sure that troubles are resolved right away and efficaciously. The Outage Support Specialist will paintings intently with numerous internal businesses, clients, and businesses to cope with outages, decrease downtime, and maintain operational continuity. This characteristic requires strong technical information, trouble-fixing abilities, and the ability to work under pressure in short-paced surroundings.
Key Responsibilities:
- Monitor and reply to gadget outages, disruptions, and average universal performance problems in actual time, ensuring well-timed desire and minimizing the impact on operations.
- Coordinate with internal groups, at the side of IT, operations, and facilities, similar to outdoor carriers and employer carriers, to address and treat outage-related problems.
- Perform thorough investigations and root cause analyses of outages, documenting findings, and imposing corrective actions to save you from recurrence.
- Develop and preserve outage response plans, methods, and documentation to make certain green and effective coping with outages and disruptions.
- Provide nicely timed and correct updates to stakeholders, which includes customers, control, and corporation individuals, concerning the recognition and determination of outages.
- Collaborate with IT and structures engineers to find out and address functionality vulnerabilities, improve device reliability, and decorate outage response abilities.
- Conduct submit-outage critiques to assess the effectiveness of response efforts, understand regions for improvement, and implement exquisite practices to beautify destiny responses.
- Assist inside the improvement and transport of schooling and interest applications associated with outage control and reaction strategies for inner companies and stakeholders.
- Ensure compliance with organization enterprise guidelines, business company enterprise necessities, and regulatory requirements related to outage control and guide.
Qualifications:
- Bachelor’s diploma in Information Technology, Computer Science, Engineering, or a related situation. Relevant certifications in ITIL, incident control, or similar regions are a plus.
- Proven to enjoy in IT guide, systems manipulation, or outage manipulation, with robust statistics of network and device form.
- Excellent trouble-fixing abilities with the functionality to analyze complicated issues, perform root motive evaluation, and put in force effective solutions.
- Strong communication capabilities, every written and verbal, with the functionality to provide smooth and concise updates to stakeholders and collaborate correctly with pass-sensible organizations.
- Ability to paint below stress, manage multiple priorities, and preserve a nonviolent and targeted approach in the path of excessive-pressure conditions.
- Proficiency in the use of monitoring and diagnostic systems, incident control structures, and productivity software program software (e.g., Microsoft Office).
- Knowledge of the organization’s outstanding practices and necessities related to outage management and IT carrier management.
Preferred Qualifications:
- Experience with cloud computing systems, the virtualization era, and commercial enterprise company systems manipulation.
- Familiarity with disaster recuperation and employer continuity planning.
- Experience in a safety or facility services environment is a plus.
Why Join Us?
At Allied Universal, we rate our personnel and are dedicated to supplying a supportive and worthwhile paintings surroundings. We offer competitive salaries, whole benefits packages, and possibilities for professional increase and improvement. As an Outage Support Specialist, you may play a crucial function in ensuring the reliability and overall performance of our operations, contributing to the general success of our employer.
If you’re a dedicated and skilled expert with a passion for managing and resolving machine outages, we inspire you to apply and end up a part of the Allied Universal institution. Your know-how and dedication will help us keep the very brilliant requirements of the organization and guide our customers.
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