Nikon Hiring Customer Care Executive 2024 | Apply Now
Role: Customer Care Executive
Company: Nikon
Experience: 0 – 2 years
Salary: Not Disclosed
Location: Gurugram
About Nikon Company
Nikon is a decentralized software program platform, which leverages subsequent era technology like blockchain to implement business solutions. Nikoin platform offers blockchain-enabled solutions for IoT, eVoting, Supply Chain Management, Governance, and Banking.
Customer Care Executive Job Description
As a Customer Care Executive, you’ll be the first factor of touch for our clients, supplying splendid help and resolving their inquiries with performance and professionalism. You will cope with loads of purchaser interactions, ensuring a pleasing revel in and retaining excessive ranges of client satisfaction.
Customer Care Executive Responsibilities
Customer Interaction:
Respond to client queries via numerous channels (telephone, e-mail, chat) without delay.
Provide correct records regarding merchandise, offerings, and policies.
Handle and solve client courtroom instances and problems with empathy and professionalism.
Problem Resolution:
Diagnose and troubleshoot patron issues, escalating complex issues to the best branch.
Follow up on unresolved troubles to make certain well-timed resolutions.
Keep unique information of customer interactions, at the side of inquiries, lawsuits, and actions taken.
Product Knowledge:
Maintain a complete understanding of the organization’s services and products.
Stay updated on new product functions, promotions, and modifications in business enterprise policies.
Communicate product updates correctly to clients.
Customer Retention:
Engage with customers to apprehend their wishes and provide tailored answers.
Identify opportunities to upsell or cross-sell services and products.
Conduct observe-up calls to ensure customer delight and loyalty.
Team Collaboration:
Work carefully with distinctive departments (income, technical resources, logistics) to remedy consumer troubles.
Share client comments with applicable companies to decorate products and services.
Participate in education intervals and team meetings to beautify records and competencies.
Administrative Tasks:
Update client records accurately within the CRM system.
Prepare reviews on client interactions and resolutions for control evaluation.
Assist in developing and updating customer support techniques and documentation.
Customer Care Executive Skills and Qualifications
Communication Skills:
Excellent verbal and written communication capabilities.
Ability to carry information genuinely and concisely.
Active listening abilities to apprehend and cope with client troubles efficaciously.
Problem-Solving Skills:
Strong analytical competencies to diagnose and remedy issues.
Ability to assume notably and offer modern answers.
Patience and resilience whilst coping with hard situations.
Technical Proficiency:
Familiarity with CRM software program applications and customer support tools.
Basic information about the company’s services and products.
Proficiency in the utilization of place of work software (Microsoft Office, Google Workspace).
Customer-Focused:
An actual passion for supporting clients and making sure they’re delighted.
Ability to assemble rapport and establish belief with customers.
Empathy and information in managing numerous client desires.
Organizational Skills:
Strong multitasking skills and time manipulation competencies.
Attention to element in retaining client data and documentation.
Ability to prioritize responsibilities and manipulate workload efficiently.
Experience:
The previous revel in in a customer support or assist function is favored.
Experience in handling patron inquiries and resolving complaints.
Familiarity with the industry or unique product line is a plus.
Working Conditions:
Environment:
Primarily workplace-based totally with occasional far-flung painting alternatives.
Fast-paced and dynamic artwork environment.
Schedule:
Full-time characteristic with bendy operating hours.
May require night or weekend shifts counting on customer calls.
Compensation and Benefits:
Competitive revenue is based on enjoyment and qualifications.
Performance-based total incentives and bonuses.
Comprehensive scientific medical health insurance and well-being programs.
Opportunities for career improvement and professional improvement.
Supportive and inclusive enterprise way of life.
Company Overview:
Our corporation is a prime issuer of modern answers within the [industry]. We are devoted to handing over extremely good customer support and building lasting relationships with our clients. As a Customer Care Executive, you may play a critical function in upholding our organization’s values and contributing to our success.
Application Process:
To take a look at the Customer Care Executive position, please position up your resume and a cowl letter detailing your applicable enjoy and why you are a suitable candidate for this function. We sit up to welcome a dedicated and enthusiastic character to our group.
Apply Now: Customer Care Executive
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