Myntra Remote Jobs Customer Support Assistant

Customer Support Assistant | ₹33,226–₹53,161 a month

Myntra is hiring a Remote Customer Support Assistant for a difficult-time function in Chennai. Tgets get entry to-diploma function calls for at least 1 year of enjoyment in customer service. Responsibilities encompass responding to purchaser inquiries, providing product records, processing orders, and preserving client statistics. Candidates need to have wonderful communication competencies, be detail-orientated, be and able to work independently. Benefits embody journey opportunities, incapacity coverage, visa sponsorship, a bendy paintings environment, and career improvement opportunities. Apply through GrabJobs with the resource of September 6, 2024, to sign up for a dynamic team and contribute to Myntra’s growth.

Role: Customer Support Assistant

Company: Myntra 

Location: Mumbai, Maharashtra 

Salary: ₹33,226–₹53,161 a month

Work Type: Part-time

Education: No Degree Mentioned

About Company

Myntra, an excellent fashion e-commerce enterprise in India, is devoted to providing a continuing shopping revel in into clients. Known for its massive preference for apparel, add-ons, and shoes, Myntra is continuously innovating to decorate patron satisfaction. We are searching for talented people to join our group and make contributions to our growth.

Job Summary:

Myntra is seeking a devoted and stimulated Remote Customer Support Assistant to enroll in our crew. This characteristic is proper for folks who are passionate about delivering brilliant customer service. As a Remote Customer Support Assistant, you’ll engage with customers through numerous conversation channels to provide help and solve their queries. Your aim can be to ensure an excessively satisfactory client revel, fostering loyalty to the Myntra brand.

Key Responsibilities:

Customer Interaction: Respond straight away and professionally to patron inquiries through telephone, e-mail, and chat. Address customer questions, proceedings, and troubles, ensuring a high diploma of patron pride.

Product Information: Assist customers by imparting precise statistics approximately products, together with skills, sizing, availability, and additional. Help clients make knowledgeable shopping for alternatives.

Order Management: Manage order-related queries, inclusive of tracking shipments, processing returns and exchanges, and issuing refunds according to enterprise organization rules.

Record Keeping: Maintain correct and updated information on all customer interactions and transactions inside the customer support tool. Ensure that every customer statistics are logged for future reference and evaluation.

Team Collaboration: Work cautiously with different team individuals to make certain an unbroken customer reveals. Share insights and facts to assist the company in beautifying common provider transport.

Escalation of Issues: Identify and raise precedence issues to the relevant departments for fast selection. Use judgment to decide whilst boosting complex or sensitive customer problems.

Knowledge Updates: Stay present-day with product knowledge, employer suggestions, and strategies. Regularly update yourself on new arrivals, promotions, and any modifications to the product catalog to provide accurate data to customers.

Feedback Provision: Gather client remarks and file on traits and common troubles to help manage and recognize purchaser desires and regions for improvement.

Requirements:

Communication Skills: Mhave non-public notable written and verbal conversation capabilities to interact effectively with clients.

Decision-Making: Strong choice-making talents are essential to clear up patron issues effectively and independently.

Attention to DetaA keenKeen hobby to element is needed to effectively manage consumer facts and transactions.

Independence and Organization: Ability to work independently, prioritize responsibilities, and manipulate time effectively in a miles flartworkwork placing.

Technical Proficiency: Familiarity with customer service software application software devices is desired, along with CRM systems and communication structures.

Experience: At least 1 twelve months of experience in a customer support function or a related challenge is desired. An excessive faculty degree or the same is needed.

Personality Traits:

Dedicated: A sturdy dedication to presenting superb company and carrying out customer delight.

Motivated: Enthusiastic and driven to move above and beyond for clients.

Soft Skills:

Decision-Making: Ability to make sound selections speedy in the first-class interest of the patron and the business enterprise.

Attention to Detail: Precision in dealing with client data and inquiries ensures certain accuracy and reliability.

Benefits:

Travel Opportunities: Potential for an excursion to business company sports, education education, and patron engagement sports, improving each professional and private growth.

Disability Insurance: Comprehensive coverage to help employees in the event of a disability, ensuring peace of mind and financial safety.

Visa Sponsorship: For eligible employees, Myntra gives visa sponsorship, providing possibilities for international publicity and professional advancement.

Flexible Work Environment: Enjoy the benefits of work at domestic, allowing you to tostabilizey your paintings and private life greater efficiently.

Career Development: Myntra encourages non-stop getting to know and gives opportunities for professional improvement within the business enterprise. Employees are supported in their expert increase through schooling and mentorship applications.

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