Join Teleperformance as a Desktop Engineer | Apply now

• Job Title: Desktop Engineer
• Company: Teleperformance
• Location:  Port Saint Lucie, FL
• Degree: Bachelor of Science degree in a computer-related field is preferred
• Experience: not required
• Employment Type: Full-Time and Day Shift

Desktop Engineer Position at Teleperformance

Teleperformance, a worldwide leader in providing great purchaser opinions, is searching for a committed and skilled Desktop Engineer to enroll in our dynamic IT group. As a Desktop Engineer at Teleperformance, you can play a critical position in ensuring the easy operation of our computing device computing surroundings, helping both our inner team of workers and our massive community of clients. This function is important for maintaining immoderate requirements of technical regular overall performance, patron satisfaction, and operational performance. If you are obsessed with the era, problem-fixing, and customer support, we inspire you to apply for this interesting possibility.

Job Description

As a Desktop Engineer at Teleperformance, you’ll be chargeable for managing and preserving our computing tool computing surroundings, offering technical guidance, and making sure a first-rate degree of availability and common performance. You will artwork carefully with IT groups, prevent-users, and one-of-a-kind stakeholders to troubleshoot and clear up technical troubles, install software program utility and hardware answers, and contribute to IT initiatives. Your expertise and backbone are probably crucial in helping our mission to supply incredible customer studies through dependable and green-era solutions.

Key Responsibilities

1. Technical Support and Troubleshooting:

   • Provide 2d and 1/3-stage resources for laptop-associated problems, together with hardware, software program software utility, and peripheral devices.
   • Troubleshoot and solve technical troubles properly away and efficiently, making sure there is minimal disruption to customers.

2. Desktop Management and Maintenance:

   • Manage the deployment, configuration, and protection of computer hardware and software software.
   • Perform regular updates, patches, and enhancements to make sure systems are sturdy and updated.

3. User Support and Training:

   • Assist customers with technical problems, providing easy and concise steerage and useful resources.
   • Conduct education training and create documentation to assist customers in recognizing and employing computing tool technology correctly.

4. Hardware and Software Deployment:

   • Plan and execute the rollout of new hardware and software software software answers.
   • Coordinate with procurement and stock corporations to make sure well-timed availability and transport of PC sources.

5. System Monitoring and Reporting:

   • Monitor PC systems for performance, safety, and compliance problems.
   • Generate and look at critiques on the device overall overall performance, incidents, and resolutions.

Required Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or an associated situation. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
• Experience: Minimum of 3-5 years of revel in laptop assistance or a comparable characteristic, ideally in a massive and dynamic enterprise.
• Technical Skills: Proficiency in Windows and macOS working structures, computer manipulation tools, and far-off help technologies. Familiarity with Active Directory,
• organization pointers, and company software application deployment.
• Problem-Solving: Strong analytical and troubleshooting abilities, with the capacity to diagnose and solve technical issues effectively.
• Communication Skills: Excellent verbal and written communication abilities, with the functionality to offer a reason for a technical mind to non-technical users.

Why Join Teleperformance?

• Professional Growth: Teleperformance offers numerous opportunities for career advancement and expert improvement. We offer schooling and belongings to help you grow your talents and expertise.
• Innovative Environment: Work in dynamic and revolutionary surroundings in which your thoughts and contributions are valued. Teleperformance encourages creativity and non-forestall improvement.
• Supportive Team: Join a collaborative and supportive group that values teamwork, mutual recognition, and an incredible artwork manner of life.
• Competitive Benefits: Enjoy a competitive repayment package deal, collectively with medical insurance, retirement plans, worker reductions, and extra.

Application Process

If you are captivated by the opportunity to sign up for Teleperformance as a Desktop Engineer, we invite you to use it. Please post your resume and a cowl letter outlining your qualifications and hobby inside the feature.

At Teleperformance, we’re dedicated to delivering excellence with the good deal we do. Join us and be part of a set that values innovation, high quality, and strength of mind. We sit up to welcome you to our talented and growing business enterprise.