100+ Openings For International Non-Voice | Foundever

International Non-Voice | 0 – 2 years

Foundever (formerly called SITEL) is a worldwide leader in purchaser revel in management, providing modern answers to over 350 clients globally. With more than 60,000 personnel running in the course of one hundred forty-five facilities in 27 global locations, Foundever handles approximately three million client interactions every day in 36 languages. The corporation has been constantly rated due to the reality the No.1 Contact Center Globally via the Black Book of Outsourcing for two consecutive years, demonstrating its dedication to excellence in customer support.

Role: International Non-Voice

Company: Foundever

Experience: 0 – 2 years

Salary: Not Disclosed

Location: Hyderabad

About Company

Foundever, one of the international’s main Business Process Outsourcing (BPO) businesses, is currently hiring for the location of International Chat Process (Customer Support Executive) at their Uppal, Hyderabad workplace. This position is open to applicants with zero to three years of revel in, inclusive of freshers, who have an ardor for customer support and problem-solving.

Job Description

As a Customer Support Executive inside the International Chat Process, you’ll be chargeable for enticing customers, facts their problems, and offering powerful solutions through chat and email interactions. This role calls for an excessive degree of conversation capabilities, staying power, and the ability to paint efficaciously in quick-paced surroundings.

Key Responsibilities

Customer Interaction:

• Engage with customers every day via chats and emails to address and remedy their troubles effectively.
• Manage purchaser expectations with the aid of manner of imparting nicely timed and correct responses, ensuring an immoderate stage of pride.

Problem Solving:

• Diagnose patron problems fast, find out answers, and take the essential moves to remedy problems.
• Go the mile to interact with customers to find the exceptional answers, ensuring they may be happy with the outcomes.

Customer Rapport:

• Build and hold robust relationships with customers through the know-how of their dreams and supplying exquisite providers.
• Handle all consumer interactions with professionalism, empathy, and a focal point on turning in immoderate exceptional research.

Time Management:

• Manage multiple patron interactions efficaciously, making sure of timely responses and resolutions.
• Adhere to enterprise corporation pointers on response times and extraordinary requirements.

Shift Flexibility:

• Willingness to artwork in 24×7 shifts to meet the global patron base’s desires.
• Adaptability to genuinely one in every of a type shift timings, such as night time shifts, as regular with the enterprise requirements.

Preferred Candidate Profile

Education: Undergraduates and above. Freshers who now not use a preceding enjoy are also advocated to use.

Communication Skills: Excellent verbal and written conversation capabilities in English.

Problem-Solving Abilities: Strong functionality to diagnose troubles, think significantly, and provide effective answers.

Customer Service Orientation: A ardor for assisting clients and ensuring their pleasure.

Willingness to Work from Office: Must be willing to paintings on-net site online on the Uppal region in Hyderabad.

Shift Flexibility: Comfortable with working rotational shifts, together with nighttime shifts, to cater to international purchasers.

Perks and Benefits

Performance-Based Incentives:

Competitive incentives are primarily based mostly on ordinary standard overall performance metrics, and worthwhile employees for their tough artwork and backbone.

Two-Way Cab Facility:

Convenient transportation is provided via the usage of the business enterprise, ensuring stable and smooth commuting to and from the workplace.

Medical Insurance:

Comprehensive medical health insurance insurance, safeguarding employees’ health and well-being.

Professional Growth:

Opportunities for professional improvement and career development inner a globally recognized BPO agency.

Positive Work Environment:

A supportive and collaborative artwork surroundings that encourages non-stop getting to know and personal growth.

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