Healthcare Customer Service Representative at Teleperformance | Work From Home
Healthcare Customer Service Representative at Teleperformance, A Healthcare Customer Service Representative assists clients in resolving healthcare-related inquiries and problems. They deal with interactions through phone, e-mail, chat, or social media, presenting resources, processing bills, and handling escalations while vital. Key obligations embody documenting auditing, presenting comments, and once in a while upselling services. Successful candidates have extraordinary verbal exchange abilities, an excessive school degree, and little customer service experience. Working remotely, they hold a professional and quiet workspace. This characteristic is proper for humans with trouble-solving skills, technical knowledge, and a passion for helping humans.
Role: Customer Service Representative
Company: Teleperformance
Location: Koratty, Kerala
Work Type: Full–time
Healthcare Customer Service Representative at Teleperformance
In Teleperformance’s Healthcare Customer Service Representative position, you can interact with customers through a couple of channels, resolving their healthcare-associated questions and problems. This includes de-escalating issues, coping with escalations, tracking name information, and upselling while wanted. Working remotely, you’ll make contributions to dynamic crew surroundings, assisting the organization’s task to simplify and beautify customers’ lives. Preferred qualifications consist of six months of customer service experience, strong communication abilities, and the functionality to work independently with a reliable net connection. Teleperformance values employee growth and gives enough assistance for professional development in the organization.
About Company
Teleperformance (TP) is a worldwide leader in virtual industrial organization services, helping pinnacle manufacturers decorate clients through progressive, technology-driven answers. With over 500,000 personnel worldwide and assistance in more than 3 hundred languages, Teleperformance can provide treasured services that might be rapid, green, and sustainable. The employer is dedicated to first-class social effects, community help, and environmental stewardship. Its high-tech, high-touch approach lets TP conform brief to marketplace adjustments, making sure advanced service for clients and a dedication to worker engagement, variety, and career improvement. Teleperformance fosters a collaborative and inclusive place of job way of existence for all crew people.
Responsibilities:
Escalation Management: Escalate complicated problems to better resources whilst needed.
Support and Payments: Respond to requests for assistance, which incorporates feasible price processing.
Documentation: Track all interactions and calls for auditing and reporting.
Feedback Provision: Offer insights and remarks on name problems to enhance strategies.
Upselling (as wished): Identify possibilities for upselling to benefit the customer.
Qualifications:
Customer Service Experience: Six months of customer support experience is favored however not required.
Technical Skills: Familiarity with computer computer structures, potential to navigate Windows OS, and a minimal typing pace of 25 wpm.
Education: High school degree or GED.
Communication Skills: Strong verbal and written verbal exchange competencies.
Remote Work Setup: Ability to work independently in far-flung group surroundings with a committed, quiet workspace.
Internet Requirements: Minimum internet velocity of 12 Mbps download and three Mbps add, with a strong connection and proof of pace.
Work Environment: Teleperformance is devoted to fostering an inclusive, numerous workplace wherein personnel experience is valued and stimulated. They consider a wholesome paintings-life stability, which enables employees to be greater efficient, creative, and engaged. A first-rate, supportive lifestyle is in the middle of Teleperformance’s challenge, making it a welcoming environment in which employees can thrive.
Benefits at Teleperformance
Paid Training: Comprehensive onboarding and education to set employees up for success.
Full Benefits Package: Inclusive of scientific, dental, imaginative and prescient, and retirement plans.
Competitive Wages: Offers sincere, aggressive pay expenses to recognize tough artwork.
Paid Time Off (PTO): Encourages art work-life balance through flexible time without work.
Employee Wellness Programs: Prioritizes physical and intellectual health with properly-being initiatives and engagement in sports activities.
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