Concentrix At Supervisor WFM | Bachelor’s diploma

Supervisor WFM At Concentrix  

Concentrix is hiring a Supervisor for Workforce Management (WFM) to help, educate, and increase a group of Real-Time Associates in dynamic Command Center surroundings. Responsibilities embody monitoring call volumes, managing tough painting utilization, imposing BCP solutions, and taking part with stakeholders. The perfect candidate ought to have a bachelor’s diploma, relevant WFM tools revel in, and sturdy communication and analytical abilities. This function requires going for walks in a 24/7 environment and dealing with international programs/customers.

Role: Supervisor WFM

Company: Concentrix

Experience: 2 – 4 years

Salary: Not Disclosed

Location: Gurugram

Time Type: Full-time

About Company 

Concentrix is a generation-enabled global enterprise offerings organization that specializes in customer engagement and enhancing an oorganization’sordinary performance. We associate with bold, modern-day executives around the world to destiny-evidence their agency and stay ahead of the competition and client expectancies.

Job Description:

Concentrix is trying to find a Workforce Management (WFM) Supervisor to influence and expand a team of Real-Time Associates in the Command Center. The feature entails monitoring call volumes, coping with exertion utilization, and imposing powerful techniques to fulfill carrier degree objectives. The manager will collaborate with stakeholders, ensure compliance with BCP answers, and maintain WFM procedures. Candidates should own strong analytical talents, enjoy WFM gadgets, and have the ability to work in dynamic 24/7 surroundings.

Role and Key Responsibilities

Team Management and Development:

• Support, train, make bigger, and supervise a collection of Real-Time Associates and/or individual people within the Command Center environment.
• Ensure the corporation’s goals of price control, hard work utilization, and service level objectives are met.

Operational Monitoring and Strategy Implementation:

• Monitor a huge wide variety of websites through various structures, ensuring well-timed and inexperienced communication.
• Analyze name volumes and traits, position into effect suitable techniques, and verify allocations, queue routing, overflow goals, media events, and transcription campaigns.

Labor and Revenue Management:

• Manage labor usage within the direction of low volume periods whilst maximizing sales.
• Implement BCP solutions and take part in enterprise continuity and catastrophe restoration conferences.

Stakeholder Collaboration:

• Partner with stakeholders to expand provider degree settlement files particular to Command Center tasks and timelines.
• Collaborate with planning and scheduling for proactive desire-making associated with the execution of Command Center responsibilities.

Process Development and Application:

• Establish and hold WFM real-time (Intraday) methods that aid the requirements for assigned programs/clients.
• Ensure the development and constant application of all Command Center-associated sports in the course of multi-center shared labor surroundings.

Performance Measurement and Improvement:

• Measure and style character application performance and lead the improvement of development plans.
• Prepare various dashboards related to software/challenge performance and conduct assessment conferences with enterprise stakeholders.

Key Skills and Knowledge:

Education and Experience:

• Bachelor’s diploma in a related subject with two to 4 years of applicable experience favored.
• Hands-on enjoyment with WFM equipment like IEX, eWFM, Avaya, or Genesys is a need.

Technical and Financial Acumen:

• Understanding the financial effect of WFM choices.
• Proficiency in Microsoft Office gear.

Communication and Professional Skills:

• Strong conversation abilities, both written and verbal.
• Demonstrated functionality to foster customer service disposition and professionalism for self and institution.

Problem-Solving and Initiative:

• Solution-driven and end result-orientated mindset.
• Ability to arrange and prioritize initiatives in a brief-paced and reduce-off-date-oriented business business enterprise environment.
• Ability to mentor, teach, and offer courses to crew individuals.
• Demonstrated ability to take initiative and ownership with a focal point on continuous development.

Operational and Analytical Skills:

• Ability to understand, observe, and interpret complicated information.
• Ability to multi-challenge, prioritize, and meet deliverable timelines.
• Demonstrated enterprise acumen with a strong know-how of the business enterprise’s business company operations and employer.

Career Framework Role:

• Manages expert personnel and/or supervises large, complicated technical or enterprise help or production operations group(s).
• Accountable for the general overall performance and outcomes of a group’s internal private concern or function.
• Receives assignments in the shape of dreams and determines useful resource usage to meet schedules and desires.
• Adapts departmental plans and priorities to remedy operational disturbing conditions.
• Decisions are guided through policies, processes, and marketing strategy; receive steering from senior managers and/or administrators.
• Provides technical guidance to personnel, colleagues, and/or clients.
• Accountable for results in terms of costs, strategies, and personnel.

Educational Qualification:

Graduation required.

Disclaimer:

Concentrix and licensed 1/3 events supporting with the recruitment gadget by no means ask applicants for any form of fees in alternate for offer letters. Offer letters and recruiting correspondence are published on Concentrix letterhead with actual signatures of the appropriate Concentrix government.

California Privacy Notice:

If you are a California resident, through filing your information, you widely know which you have examined and function access to the Job Applicant Privacy Notice for California Residents.

Benefits of Working At Concentrix

Comprehensive Health Benefits: Access to scientific, dental, and vision coverage plans to assist employees’ health and well-being.

Work-Life Balance: Flexible working preparations, together with far-off artwork options and adjustable schedules, promote a healthy artwork-lifestyles balance.

Career Development: Opportunities for expert boom via education applications, mentorship, and profession development initiatives.

Employee Recognition Programs: Initiatives to understand and praise personnel for their contributions and achievements, fostering superb painting surroundings.

Retirement Plans: Access to retirement financial savings plans, along with 401(k) alternatives, to assist employees in regular their economic future.

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