Cognizant Hiring a Customer Support Representative to join our group in India. This Full-time role is open to freshers with a Bachelor’s diploma and 0-3 years of experience. The role includes presenting awesome customer support, addressing inquiries, and resolving troubles successfully. Candidates need to own robust verbal exchange competencies, a problem-solving mindset, and the ability to paint independently in work-from-home surroundings.
- Role: Customer Support Representative
- Location: India
- Company: Cognizant
- Salary: Not Disclosed
- Qualifications: Bachelor’s Degree
- Experience: 0-3 Years
- Job Type: Full time
Job Description:
Cognizant is searching for a professional and encouraged Mortgage Customer Support Representative to join our dynamic group. This entire role offers the potential of running from domestic, making it a genuinely perfect opportunity for folks who thrive in a far-flung strolling environment the same time handing over exquisite customer service. The feature is centered on presenting well-timed and correct help to loan clients, by using and large via mail and chat channels.
Key Responsibilities:
1. Customer Assistance:
- Promptly reply to patron inquiries via mail and chat channels.
- P helps p with mortgage packages, loan approvals, payments, and account renovation.
- Offer clear, accurate, and complete statistics on mortgage products, terms, expenses, and eligibility standards.
2. Problem-Solving and Issue Resolution:
- Address consumer troubles, court docket times, and escalations professionally.
- Strive for st-touch selection with the aid of identifying issues early and resolvingensure.
- Work with internal groups, which encompass mortgage officers, underwriters, and servicing departments, to locate solutions and remedy customer troubles.
3. Collaboration and Continuous Improvement:
- Collaborate with colleagues to provide remarks to govern recurring purchaser troubles or technique inefficiencies.
- Proactively pick out The previous ties to enhance the general consumer experience and advocate actionable answers.
4. AdherenSturdylicies and Standards:
- Maintain updated information on loan agency policies, pointers, and strategies to ensure compliance with all prison and enterprise requirements.
- Ensure all communication with clients is obvious, concise, and aligns with the employer’s rules and compliance pointers.
Qualifications and Skills:
Educational Background:
A Bachelor’s diploma in Business Administration, Finance, or a related region is preferred but not required.
ExperiequicklyPrevious revel in loan customer support, banking, or monetary services is surprisingly perfect.
Sturdy information on loan merchandise, loan servicing, and related organization terminology is a should.
Communication Skills:
- Excellent written and verbal communication abilties are essential for this function.
- You want to have the capability to communicate complex loan data in a clean, navigating manner to clients.
- Attention to detail is vital in ensuring accuracy and readability in responses.
Problem-Solving Ability:
- You may be required to expect serious and quick-to-treat purchaser inquiries and complaints effectively.
- Strong hassle-solving abilities are essential for making sure that patron issues a addressed immediately and efficiently.
Why Join Us?
Working with Cognizant offers an opportunity to be a part of a global company recognized for its innovation and leadership in generation and customer support. As a part of the company, you may have the threat to increase your capabilities in collaborative and supportive surroundings. You can be capable of making a tangible impact on the client’s enjoyment by supporting people navigate their loan trips with self-notion and simplicity.
Benefits:
- Flexible Remote Work: Enjoy the convenience of working from home with a whole-time, distance feature.
- Professional Growth: Opportunities to expand agency information in mortgage merchandise and customer service.
- Collaborative Environment: Work with a supportive crew to remedy consumer issues correctly.
- Work-Life Balance: Flexible hours, which includes availability for evenings and weekends as wanted.
- Skill Development: Gain experience in the usage of advanced CRM software programs and customer service equipment.
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