Cognizant Hiring Customer Support Representative, A Customer Support Representative plays a crucial function in imparting superb company to customers through addressing inquiries and resolving issues. They interact with customers through numerous conversation channels which embody phone, email, and chat, presenting assistance with product-associated questions, order recognition, technical assistance, and account manipulation. This feature calls for strong communication capabilities, patience, and problem-fixing talents. Representatives need to be element-oriented and efficient, ensuring an excessive degree of client pride by dealing with requests right away and professionally. Successful representatives regularly collaborate with internal agencies to remedy complicated troubles, keep product records, and uphold company requirements for provider excellence.
Role: Customer Support Representative
Company: Cognizant
Work Type: Full–time
Education: No Degree Mentioned
Location: Work From Home
Cognizant Hiring Customer Support Representative
As a Customer Support Representative at Cognizant, you may be accountable for offering first-rate issuers to customers in numerous sectors, addressing inquiries, resolving problems, and ensuring customer satisfaction. The role needs sturdy communique talents, multitasking capabilities, and the functionality to artwork in a quick-paced environment. You will help clients via mobile phone, email, or chat, assisting them with technical or company-related troubles. At Cognizant, customer support representatives make contributions to enhancing consumer relationships with the resource of efficiently resolving troubles, demonstrating empathy, and presenting treasured remarks for non-prevent way improvements. It’s a dynamic function requiring problem-solving abilities and the potential to work collaboratively with severa companies.
About Company
Cognizant is a global chief in era and consulting services, supporting organizations’ remodeling through innovation and virtual answers. With a severa portfolio of services, which incorporates IT, consulting, and enterprise technique outsourcing, Cognizant partners with customers throughout numerous industries to optimize operations, beautify purchaser reviews, and stress boom. Known for its collaborative artwork lifestyle and strength of mind for employee improvement, Cognizant offers dynamic surroundings for professional development. The business enterprise corporation’s recognition of variety, inclusivity, and corporation social obligation ensures a pleasant impact internally and inside the businesses it serves. Cognizant is dedicated to delivering outstanding value to its clients internationally.
Responsibilities:
Mortgage Applications and Approvals: Assist customers with inquiries related to loan programs, approvals, payments, and account safety, making sure all facts are accurate and up to date.
Mortgage Product Information: Provide smooth, concise, and specific facts to clients about loan expenses, phrases, eligibility requirements, and mortgage servicing alternatives.
Complaint Resolution: Handle purchaser problems, courtroom instances, and escalations professionally, striving for first-contact choice every time viable. Maintain a calm, empathetic method even as resolving issues.
Internal Collaboration: Work carefully with internal organizations collectively with mortgage officials, underwriters, and servicing departments to remedy customer problems and ensure a smooth method.
Requirements:
Educational Qualification: A Bachelor’s diploma in Business Administration, Finance, or a related location is favored.
Experience: Prior enjoy in loan customer support, banking, or economic offerings is relatively appropriate.
Knowledge: Strong records of mortgage merchandise, mortgage servicing, and associated organization terminology are required.
Communication Skills: Excellent written and verbal verbal exchange abilities, with interest in detail.
Benefits at Cognizant
Health and Wellness Programs: Comprehensive health insurance and health blessings for personnel and their households.
Work-Life Balance: Flexible painting hours, which include far-off strolling options, to promote a healthful artwork-life balance.
Career Development Opportunities: Continuous mastering applications, mentorship, and manipulation of development to beautify the profession.
Retirement Benefits: Attractive retirement and pension plans, ensuring extended-time period economic safety.
Employee Recognition: Rewards and popularity applications to have a superb time with employee achievements and foster an incredible artwork environment.
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