Accenture Hiring Application Tech Support Practitioner Freshers

Application Tech Support Practitioner at Accenture 

Accenture is looking for an Application Tech Support Practitioner to act because of the primary interface between customers and our systems. In this position, you will offer terrific technical help, specializing in Service Desk ID Administration. Your responsibilities will encompass communicating with customers to define their issues, designing solutions based mostly on deep product know-how, and taking part with bypass-functional businesses to make sure properly timed resolutions. With a focal point on patron delight and operational performance, this position is ideal for graduates with zero years of revel in in company table control and a robust information of technical assist ideas.

Role: Application Tech Support Practitioner

Company: Accenture

Experience: 0 – 2 years

Salary: Not Disclosed

Location: Bengaluru

About Company

As an Application Tech Support Practitioner at Accenture, you’ll play an essential function in making sure the smooth operation of customers is going through systems and programs. This function not best offers the threat to increase your technical capabilities but also gives supportive surroundings that encourage private and expert growth. With a focal point on great company and patron satisfaction, Accenture is dedicated to helping its employees thrive in their careers at the same time as promoting healthy existence and stability.

Job Description

Project Role Description: As an Application Tech Support Practitioner, you’ll serve as a critical interface between clients and the systems or applications they use. Your consciousness may be on handing over amazing technical assistance by using the usage of utilizing extremely good verbal exchange skills to ensure the clean operation of our global-elegance systems. You may be expected to it must outline customer troubles and interpret and lay out effective resolutions based totally on your deep product know-how. This position is important for keeping purchaser satisfaction and operational overall performance.

Key Responsibilities

Technical Support: Provide technical manual to customers via troubleshooting and resolving problems associated with Service Desk ID Administration, ensuring that all consumer queries are handled at once and effectively.

Client Communication: Maintain open strains of verbal exchange with customers because it needs to define their issues, foster superb dating, and make sure their experience is heard and valued.

Problem Resolution: Design and put into effect answers based totally on your whole data of the product and the particular challenges confronted by using manner of clients.

Collaboration: Work carefully with go-purposeful teams, at the side of improvement, operations, and another help team of workers, to make certain that client issues are resolved in a well-timed and inexperienced manner.

Documentation: Maintain correct facts about customer interactions, technical issues, and resolutions to help enhance service quality and provide facts for future reference.

Service Desk Management: Play a lively function in coping with the provider table, making sure that every ticket is logged, tracked, and resolved in line with installed strategies.

Continuous Improvement: Engage in non-prevent analyzing to maintain your technical abilities up-to-date and provide remarks on methods and tools that could decorate service shipping.

ITIL Framework Knowledge: Apply knowledge of the ITIL framework to beautify issuer shipping and incident control strategies.

Client Training: Provide clients with schooling and steerage on using the structures and packages successfully, helping them to grow to be extra self-enough.

Support Team: Assist in mentoring new group people, sharing expertise, and promoting pleasant practices within the crew.

Professional & Technical Skills

Must-Have Skills: Proficiency in Service Desk Management is important for this role. Familiarity with Service Desk ID Administration is critical for resolving purchaser troubles successfully.

Good-to-Have Skills: Knowledge of the ITIL framework is excellent, offering a robust basis for know-how company manipulation practices.

Technical Proficiency: A robust information of technical aid thoughts and revel in in imparting assistance to customers is wanted.

Communication Skills: Excellent conversation and interpersonal skills are important to interact efficaciously with clients and team individuals.

Educational Qualification

• Candidates must have a minimum instructional qualification of a graduate degree, preferably in computer technology or an associated field.

Experience Requirement

• A minimum of zero years of revel in Service Desk Management or a similar technical help feature is needed. Candidates with a tested tune record of offering splendid customer guides may be desired.

Additional Information

• This role is primarily based in our Bengaluru office. As a get-right of entry stage role, it presents a first-rate possibility for modern-day graduates to gain precious revel in technical aid and customer control.

Benefits at Accenture

Comprehensive Health Coverage: Accenture gives substantial health advantages, collectively with scientific, dental, and vision insurance, ensuring the well-being of employees and their families.

Flexible Work Arrangements: The business organization allows artwork-lifestyles balance via flexible operating hours and some distance off artwork options, accommodating numerous employee desires.

Career Development: Accenture invests in the expert growth of its personnel, imparting education applications, mentorship possibilities, and pathways for career improvement.

Retirement Plans: Employees have access to retirement financial savings plans, in conjunction with 401(okay) alternatives with organization matching, assisting them in solidifying their financial destiny.

Diversity and Inclusion Initiatives: Accenture is dedicated to fostering a numerous and inclusive place of business, promoting equality, and celebrating individual versions.

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