Cognizant Hiring Customer Support Representative, The Mortgage Customer Support Representative at Cognizant is answerable for imparting well-timed help to loan customers via mail and chat channels. This role includes responding to inquiries about loan applications, bills, and account preservation. Candidates ought to have a Bachelor’s degree in Business Administration or Finance and earlier revel in mortgage customer support or economic offerings.
Role: Customer Support Representative
Company: Cognizant
Work Type: Full–time
Salary: Not Disclosed
Cognizant Hiring Customer Support Representative
Join Cognizant as a Mortgage Customer Support Representative and help clients navigate their mortgage inquiries through efficient mail and chat verbal exchange. This admission to the diploma position calls for a Bachelor’s diploma and revels in loan or economic services. You will help clients with applications, payments, and product data, striving for first-touch decisions. Excellent written and verbal conversation skills, alongside a robust patron-centric mindset, are essential for achievement.
About Company
Cognizant is a prime international organisation of IT services and consulting, dedicated to supporting clients navigate their virtual transformation journeys. With a focus on innovation and patron-centric answers, Cognizant guarantees a great range of services across diverse industries, along with healthcare, finance, and retail. The organization is devoted to fostering a way of life of collaboration, range, and non-prevent development, empowering employees to thrive in dynamic artwork surroundings. Through current generation and strategic insights, Cognizant lets organizations gain their business dreams and pressure increase in recent times swiftly changing market panorama.
Key Responsibilities:
Customer Inquiry Response:
- Respond right away to purchaser inquiries via mail and chat regarding mortgage products, offerings, and account facts.
- Ensure readability and completeness in all responses to beautify patron understanding.
Application Assistance:
- Assist customers with inquiries related to loan applications, approvals, payments, and account protection.
- Guide customers through the software program method and answer any questions they have.
Product Information:
- Provide accurate and exceptional statistics concerning mortgage expenses, terms, and eligibility necessities.
- Keep customers knowledgeable about any changes in loan services or products.
Issue Resolution:
- Address customer concerns, lawsuits, and escalations professionally and empathetically.
- Strive for first-touch selection on every occasion viable to enhance client pleasure.
Collaboration:
- Collaborate with inner organizations which include loan officials, underwriters, and servicing departments to clear up consumer problems.
- Ensure an unbroken client revels in using correctly speaking amongst teams.
Industry Knowledge:
- Maintain thorough and updated expertise of mortgage organization guidelines, regulations, and processes.
- Participate in ongoing schooling to stay knowledgeable about corporation changes and great practices.
Customer Experience Enhancement:
- Identify opportunities to enhance the customer experience and offer feedback to control for method enhancements.
- Actively make contributions ideas for brand-spanking new techniques or services that would improve patron pleasure.
Requirements:
Education: A Bachelor’s diploma in Business Administration, Finance, or a related situation is favored.
Experience: Previous experience in loan customer support, banking, or financial offerings is pretty acceptable.
Knowledge: Strong information on loan merchandise, mortgage servicing, and organization terminology is crucial.
Communication Skills: Excellent written and verbal conversation abilities with interest to element.
Multitasking: Ability to multitask and prioritize efficaciously in quick-paced surroundings.
Customer-Centric Attitude: An empathetic and affected individual demeanor with a robust client-centric mindset.
Benefits at Cognizant
Comprehensive Health Insurance: Competitive clinical, dental, and imaginative and prescient coverage for employees and their families.
Retirement Savings Plans: Access to a strong 401(adequate) plan with employer-matching contributions.
Career Development Opportunities: Extensive training applications and property for expert increase.
Work-Life Balance: Flexible painting schedules and beneficiant leave rules to help non-public desires.
Employee Discounts: Exclusive discounts on an entire lot of services and products for personnel.
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