Unilever Hiring of Live Chat Associate Part-time Live Chat Associates for a piece-from-home role based totally in Bangalore, Karnataka. This entry-stage function is open to freshers with a Bachelor’s diploma. The primary duty is to interact with customers via live chat, addressing their inquiries and imparting help. The income tiers from ₹29,903 to ₹49,839 are consistent with the month. This is a terrific possibility for applicants looking for bendy work arrangements with a leading corporation, supplying treasured experience in customer service and communique.
- Role: Live Chat Associate
- Location: Bangalore, Karnataka
- Company: Hindustan Unilever
- Salary: ₹29,903–₹49,839 a month
- Qualifications: Bachelors Degree
- Experience: 0 Years /Entry Level/Freshers
- Job Type: Part-Time (Work From Home)
Job Description:
As a Live Chat Associate, you may play a vital characteristic in enhancing customer research by using engaging with them through stay chat structures. Your primary responsibility might be to assist customers in a friendly and professional manner, making sure their questions are replied proper away and efficiently. This access diploma position offers a unique possibility to develop precious capabilities in customer service, communication, and problem-fixing while operating from the consolation of your house.
Key Responsibilities:
1. Customer Engagement
- Respond directly to inquiries from clients via stay chat, providing clean and accurate solutions to their questions.
- Maintain a wonderful tone in all communications, reflecting Hindustan Unilever’s commitment to consumer delight.
2. Product Knowledge
- Develop a radical know-how of Hindustan Unilever’s services and products to offer informed assistance and pointers.
- Stay up to date on product modifications, promotions, and organization guidelines to assist clients successfully.
3. Issue Resolution
- Identify and troubleshoot patron troubles, presenting suitable solutions or escalating complicated issues to better-stage assist even as essential.
- Strive to remedy customer concerns at the number one interaction to enhance satisfaction and loyalty.
4. Feedback Collection
- Actively acquire and log patron feedback at some point of interactions, contributing insights that can help beautify products and services.
- Participate in tasks geared toward improving client stories primarily based on the feedback amassed.
5. Team Collaboration
- Collaborate with one-of-a-kind organization people to percentage insights, techniques, and nice practices that foster a cohesive going-for-walks environment.
- Participate in group conferences to stay knowledgeable about updates and modifications that could have an impact on consumer interactions.
Qualifications:
Education:
A high college diploma or equivalent is needed; however, university university college students or graduates can be favored.
Communication Skills:
Strong written communication abilities in English, making sure clarity and professionalism in all interactions with clients.
Personality Traits:
- Confident: Comfortable communicating with customers and capable of delivering statistics effectively.
- Reliable: A reliable group player who follows commitments and takes possession of obligations.
Soft Skills:
- Emotional Intelligence: The ability to empathize with customers, and information on their emotions to facilitate excellent interactions and resolutions.
- People Management: Capable of coping with more than one query concurrently even as keeping composure and turning in an awesome career.
Equal Opportunity Statement:
Hindustan Unilever Limited is an Equal Opportunity Employer. We have a laugh variety and are devoted to developing inclusive surroundings for all personnel. All employment picks are made without regard to race, coloration, religion, gender, gender identification or expression, sexual orientation, national beginning area, genetics, disability, age, or veteran reputation.
Benefits:
- Remote Work Flexibility: Experience the advantage of running from home, contemplating a higher paintings-lifestyles stability.
- Comprehensive Medical Coverage: Access healthcare benefits to prioritize your well-being.
- Skill Development Opportunities: Participate in ongoing training classes to beautify your customer support abilities and product know-how.
- Collaborative Work Environment: Join a supportive crew that fosters collaboration and shared extraordinary practices.
- Performance-Based Recognition: Benefit from a device that rewards your difficult paintings and contributions to customer delight.
Other More Jobs:
Tech Mahindra Walk-In For Customer Support Role | Freshers
Foundever Walk in drive For UK and US process in Mumbai
Bharti Airtel Hiring Work From Home Online Web Chat Officer
Bajaj Allianz Life Insurance Hiring Fresher Retail Partner | WFH