TCS Hiring Live Chat Officer | Work From Home | Freshers

TCS Hiring Live Chat Officer  Work From Home freshers for the position of Live Chat Officer. This part-time position is based totally in Bangalore, Karnataka, and is open to applicants with any graduate qualification. As a Live Chat Officer, you’ll be chargeable for handling patron inquiries via chat, presenting actual-time answers, and ensuring purchaser pleasure. The assignment offers bendy hours and is right for those seeking out part-time employment.

• Role: Live Chat Officer
• Location: Bangalore, Karnataka
• Company: Tata Consultancy Services
• Salary: ₹29,903–₹46,516 a month
• Qualifications: Any Graduate 
• Experience: Freshers
• Job Type:  Part-Time (Work From Home)

Job Overview:

TCS is currently providing a thrilling difficult possibility for humans attempting to start a profession in customer support. The function of Live Chat Officer, it’s far work-from-home, and calls for no previous experience, making it nice for getting to-level applicants. With an emphasis on patron interaction, problem decision, and teamwork, this position is designed to nurture expert development at the same time as going for walks remotely.

Key Responsibilities:

1. Customer Interaction:

• As a Live Chat Officer, your primary characteristic is to have interaction with customers via live chat. This calls for powerful conversation, ensuring that purchaser inquiries are responded to properly away and professionally.
• Your functionality to understand customer dreams and deliver applicable solutions may be critical. Each interplay must reflect empathy and an excessive level of service.

2. Issue Resolution:

• You can be tasked with figuring out and troubleshooting customer problems, which calls for sturdy analytical talents. Providing accurate statistics and resolving issues hastily can be a key problem of your feature.
• Documenting interactions, collectively with consumer problems and resolutions, is important to make certain right tracking and have a look at-up.

3. Product Knowledge:

Keeping yourself informed approximately the business enterprise’s merchandise, offerings, and policies is important for delivering correct and green assistance. Continuous gaining knowledge of and staying up to date with new records will allow you to better serve the customers.

4. Collaboration:

• Working cautiously with specific group members and supervisors is probably vital in dealing with complicated problems. This characteristic desires a collaborative spirit and the ability to boost demanding situations whilst critical to make sure entire customer pleasure.
• Feedback on ordinary issues or purchaser problems is normally advocated, with the reason of improving provider shipping and enhancing customer revel in.

5. Performance Monitoring:

Meeting usual performance desires related to consumer delight, response instances, and standard overall performance is a crucial part of this option. You might be expected to obtain character dreams at the same time as contributing to the group’s success.

Requirements:

Education:

An excessive college diploma or equal is needed. While no diploma is explicitly mentioned, further schooling or certifications in applicable fields (such as customer support or communique) may be fantastic.

Personality Traits:

TCS seeks folks who are reliable, independent, and private with a sturdy willpower to be extraordinary providers. Candidates who are self-starters, take initiative, and control time efficiently are probably to achieve this role.

Soft Skills:

• Emotional intelligence is essential for this position. You will want to talk with customers empathetically, knowing their worries at the same time as ultimately calm and expertise.
• Analytical skills are also important, permitting you to evaluate issues and discover solutions speedy.

Technical Skills:

Proficiency in the usage of chat software and primary computer talents are required. Experience with customer service systems is a plus however no longer compulsory, as TCS will offer vital training.

Availability:

Flexibility is crucial due to the fact the characteristic calls for availability at some point in evenings, weekends, and special instances based on commercial enterprise organization needs.

Benefits:

• TCS offers quite several benefits to assist its personnel’ well-being and development:
• Disability Insurance: Comprehensive insurance to offer economic protection in case of disability.
• Gym Membership: A backed health club club to inspire a healthful manner of life.
• Profit Sharing: Employees have the opportunity to benefit from income-sharing, which rewards willpower and standard universal overall performance.

Apply Here

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