Customer Service Representative at Flipkart (Work from Home)
Customer Service Representative at Flipkart ( Work from Home), Flipkart, India’s leading e-trade platform, gives a thrilling possibility for freshers to enroll as Customer Service Representatives. In this characteristic, you may provide notable customer service, going for walks remotely at the same time as assisting clients with their inquiries. Flipkart is dedicated to innovation, and with the aid of becoming a member of the group, you’ll make contributions to the purchaser-first technique that defines Flipkart’s achievement.
Role: Customer Service Representative
Company: Flipkart
Location: Work From Home, India
Salary: $20–$30 an hour
Work Type: Full–time and Part-time
Education: No Degree Mentioned
Customer Service Representative at Flipkart ( Work from Home)
As a Customer Service Representative at Flipkart, you’ll be the first thing of touch for customers, providing well-timed and correct help thru cell phone, email, or chat. Your crucial duties consist of order placement, product queries, and trouble choice, all at the same time as retaining professionalism and empathy. This function offers freshers the opportunity to work at home with bendy hours. Strong conversation and trouble-solving abilties are required, at the same time as customer support revel in is a plus but not obligatory. With a supportive work subculture, Flipkart presents aggressive pay and boom opportunities for freshers(Customer Service Representative at Flipkart ( Work from Home)).
About Company
Flipkart is considered one of India’s biggest e-trade systems, offering a large range of products from electronics to style. Founded in 2007, it has transformed the net shopping landscape by focusing on innovation and tremendous customer support. Known for its consumer-centric method, Flipkart has emerged as a trusted call across the u. S ., supplying seamless buying studies to loads of thousands.
Key Responsibilities:
Customer Support: Respond to customer inquiries and troubles immediately via numerous communication channels (cellular phone, email, and chat).
Order Assistance: Help customers with product facts, order placement, order tracking, and managing returns and refunds.
Problem Resolution: Address patron issues regarding billing, product defects, and transport delays, and beautify greater complicated issues for the relevant companies.
Professional Interaction: Ensure all interactions are handled with professionalism and empathy, maintaining Flipkart’s popularity for first-rate customer support(Customer Service Representative at Flipkart ( Work from Home)).
Collaboration: Work closely with go-beneficial corporations (logistics, technical manual, product groups) to clear up patron issues efficaciously.
Record-Keeping: Maintain correct statistics of patron interactions and transactions, documenting details for destiny reference.
Required Skills and Qualifications:
Communication Skills: Excellent verbal and written communique abilities in English are compulsory for easy and professional interactions with customers.
Problem-Solving: Strong hassle-solving talents, making sure that customers collect splendid answers.
Tech-Savvy: Proficiency in using pc systems, navigating online structures, and troubleshooting basic technical problems is wanted(Customer Service Representative at Flipkart ( Work from Home)).
Multitasking: Ability to multitask and prioritize client inquiries in a quick-paced environment.
Customer Service Experience: Previous customer service is a plus but not obligatory. Freshers are endorsed to use.
Experience:
- Freshers are welcome to use.
- Prior customer service revel in is preferred but not important.
Working Hours:
- The feature gives bendy working hours based totally on shift rotations.
- The function is a long way flung, allowing you to make money working from home at the same time as supplying customer service.
Knowledge, Skills, and Abilities:
- Familiarity with e-commerce systems and online purchasing is an advantage.
- A robust willingness to investigate new tactics and structures as Flipkart gives ongoing education.
- Adaptability to modifications in customer service operations and guidelines.
- Ability to artwork independently at the same time as keeping a group-orientated attitude.
Benefits At Flipkart:
Competitive Salary: Flipkart gives a competitive revenue bundle, with opportunities for normal performance-based total bonuses.
Work-from-Home Flexibility: The function lets freshers paintings from the consolation of their homes, offering artwork-lifestyles stability.
Training and Development: You will get a preserve of sufficient schooling and improvement possibilities to hone your customer support and technical competencies(Customer Service Representative at Flipkart ( Work from Home)).
Employee Discounts: Flipkart personnel experience large reductions and perks on a large form of merchandise.
Health and Wellness Programs: Flipkart gives health and well-being advantages, along with scientific medical health insurance for employees.
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