Microsoft Hiring Work from Home Jobs As Technical Support Advisory
Technical Support Advisory | ₹45K–₹50K a month
Microsoft is hiring for Technical Support Advisory roles, offering paintings-from-domestic opportunities in India. Candidates with a Bachelor’s diploma, sturdy technical abilities, and a passion for customer service are endorsed to use. This complete-time position gives competitive earnings of ₹45K–₹50K in step with month. As a Technical Support Advisor, you may help clients troubleshoot Microsoft products, resolve technical issues, and ensure a fantastic customer experience. This is a thrilling possibility to join one of Oensureglobal’s leading tech businesses even working remotely from the comfort of your property.
Role: Technical Support Advisory
Company: Microsoft
Location: Work from Home Jobs in India
Salary: ₹45K–₹50K a month
Work Type: Full–time
Education: No Degree Mentioned
About Company
Microsoft, a worldwide chief in technology, is currently supplying work-from-domestic job possibilities for the position of Technical Support Advisory. This full-time role is good for candidates with a Bachelor’s degree in any area obsessed with technology and customer support. The role allows working remotely, earning between ₹45K–₹50K in step with month. Microsoft,recognizedd for its innovation and ahead-questioning technique, is a corporation that recognized increase, creativity, and a supportive work lifestyle, making it an attractive region to build a worthwhile career.
Key Roles
Customer Support Specialist: As a Technical Support Advisor, you may act as the primary touch for customers in search of technical help. You will solve their troubles with the aid of presenting professional guidance and troubleshooting.
Technical Problem Solver: Your function will involve diagnosing, troubleshooting, and resolving software or hardware issues that customers face, making sure they can use Microsoft merchandise without interruption.
Incident Manager: You can be answerable for managing and tracking the reputation of client problems, ensuring they are resolved within an acceptable time frame and with appropriate escalation if important.
Product Educator: As a subject professional on Microsoft products and services, you will assist teach customers about high-quality practices, new features, and updates that could decorate their experience with Microsoft solutions.
Feedback Provider: You will act as a liaison between customers and Microsoft’s development teams by way of imparting feedback from users, supporting product development, and improving purchaser delight.
Key Responsibilities
Respond to Customer Queries: Provide expert, well-timed, and correct responses to consumer technical aid requests, ensuring that their troubles are thoroughly understood and addressed.
Troubleshoot Technical Issues: Use trouble-solving competencies to diagnose technical problems associated with Microsoft products including Windows, Office, Azure, andmorer, providing step-with the aid of-step resol including rovide Remote Assistance: and more customers via cellphone, electronic mail, or chat, providing desktop support while essential to resolve complex troubles.
Track providing far-offers: Maintain unique data of customer interactions, solutions provided, and unresolved problems for destiny reference and follow-up.
Work with Escalation Teams: Collaborate with senior engineers or expert teams to clear up troubles that require higher ranges of technical know-how or product information.
Monitor Product Performance: Use monitoring gear to examine the device’s overall performance and detect capability issues before they affect the client’s experience.
Offer Preventative Solutions: Proactively endorse upkeep procedures or upgrades that can save you ordinary problems and enhance machine balance.
Update Knowledge Base: Contribute to the internal knowledge base by way of documenting common troubles and their answers, supporting peers and customers in the future.
Customer Satisfaction: Focus on turning in an effective consumer enjoyment by way of ensuring that troubles are solved quickly, naively, and with a high stage of service.
Stay Updated on Technology Trends: Continuously study new Microsoft merchandise, updates, and patches to remain modern-day in the technical area and offer a contemporary guide.
Essential Skills
Technical Knowledge: A sturdy knowledge of Microsoft products like Windows, Office 365, Azure, and cloud offerings is important to fixing client problems.
Problem-Solving Skills: You want to diagnose troubles quickly, perceive answers, and remedy problems correctly to reduce patron downtime.
Communication Skills: Effective verbal and written communique is fundamental to understanding patron troubles and explaining technical answers virtually.
Customer Service Orientation: The capability to remain calm, patient, and courteous whilst managing difficult customer situations is vital for retaining pride.
Time Management: Balancing more than one help ticket, prioritizing problems, and assembly closing dates are crucial for keeping patron trust and operational efficiency.
Collaboration: Working well with crew members, escalation engineers, and product development groups is critical to resolving complicated technical issues.
Analytical Thinking: You need to investigate and interpret information from patron reviews, logs, and error messages to become aware of root reasons and implement the proper fixes.
Adaptability: In a constantly evolving tech environment, you should be inclined to examine new abilities, adapt to new products, and live modern-day updates.
Attention to Detail: Meticulous report-maintaining and precise troubleshooting are essential to ensure customer problems are very well addressed and documented.
Self-motivation: As a remote employee, you have to be disciplined, manage your time efficaciously, and be proactive in locating answers to issues.
Educational Qualifications and Requirements:
Bachelor’s Degree: While no particular technical degree is needed, a Bachelor’s degree in any discipline is a baseline requirement. Degrees in Computer Science, Information Technology, or a related subject may additionally offer an advantage.
Technical Certifications: Microsoft certifications such as Microsoft Certified: Azure Fundamentals or Microsoft 365 Certified: Modern Desktop Administrator Associate are particularly seemed but not obligatory.
Experience with Microsoft Products: Familiarity with Microsoft’s suite of merchandise is crucial, whether or not through academic tasks, personal use, or previous expert revel.
Customer Support Experience: Previous enjoy in customer support, assist table, or technical assist roles may be useful.
Technical Troubleshooting Skills: Candidates with a history of troubleshooting hardware and software program problems, mainly in a Windows environment, can have a facet.
Cloud Knowledge: Understanding cloud services, which includes Microsoft Azure and Office 365, is essential as customers increasingly adopt cloud-primarily based solutions.
Network Fundamentals: Basic expertise in networking ideas, inclusive of TCP/IP, DNS, VPNs, and firewalls, helps diagnose connectivity troubles.
Remote Work Skills: Experience running remotely or coping with remote help equipment is rather acceptable, as that is a piece-from-domestic position.
Multilingual Skills: Fluency in extra languages may be beneficial in helping Microsoft’s international consumer base.
Passion for Technology: A proper hobby in a generation and a willingness to stay up to date with modern improvements is a key trait for the fulfillment of this function.
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Benefits of Working at Microsoft:
Competitive Compensation: Microsoft offers attractive profit applications together with overall performance bonuses and stock options.
Flexible Work Environment: Microsoft’s work-from-home policy lets in personnel to hold a healthful paintings-lifestyles stability with bendy hours.
Learning Opportunities: Employees have access to sizable study sources, education packages, and certifications to decorate their capabilities.
Global Networking: Being part of Microsoft opens doorways to connect to professionals worldwide and collaborate on global initiatives.
Health and Wellness: Microsoft provides complete medical insurance, well-being applications, and worker assistance for bodily and mental well-being.
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