Nykaa Hiring Remote Work For Customer Success Manager | Part-time

Customer Success Manager | ₹66,452–₹89,710 a month

Nykaa is an identical-possibility agency that values range and inclusivity in the place of the job. The agency offers the same employment opportunities for all certified people, irrespective of race, faith, gender identification, sexual orientation, national starting vicinity, disability, or veteran fame. Nykaa is devoted to growing an environment that celebrates variety and encourages people from all backgrounds to apply for open positions.

Role: Customer Success Manager

Location: Remote Work, Mumbai, Maharashtra

Company: Nykaa 

Salary: ₹66,452–₹89,710 a month

Work Type: Part-time

About Company

Nykaa, India’s major beauty and fitness platform, is seeking out an skilled Customer Success Manager (CSM) to enroll in their growing group. This is a remote, element-time function based totally absolutely in Bangalore, Karnataka. As a mid-to-senior-degree function, the CSM will play a pivotal feature in improving customer delight, engagement, and loyalty by way of using ensuring that customers effectively make use of Nykaa’s products and services to reap their business goals.

Job Description

With over six years of revel in, an appropriate candidate may want to have robust records in customer fulfillment, account management, or a related position, ideally in the tech or retail sectors. The CSM will ensure seamless onboarding, engagement, hassle choice, and renewal management, while participating with inner groups to create an first-rate patron revel in.

This is a extraordinary opportunity for a self-stimulated professional looking to work flexibly, remotely, and with a chief brand in the splendor and e-alternate vicinity.

Key Responsibilities:

Customer Onboarding:

• Coordinate and manage the onboarding procedure for brand new customers, ensuring they’re nicely-familiar with Nykaa’s offerings and honestly incorporated into its services and products.
• Guide customers thru the setup and integration system, presenting comprehensive schooling and useful resource to maximise product usage.

Customer Engagement:

• Build robust, lasting relationships with customers by way of way of proactively attractive with them via everyday take a look at-ins, pleasure surveys, and webinars.
• Monitor patron health rankings to understand regions of situation and interest on improving consumer stories.
• Actively paintings closer to ensuring client retention through continuously including value and taking note of their wishes.

Issue Resolution:

• Serve because the number one issue of contact for escalated purchaser problems, making sure to activate resolution by the manner of coordinating with applicable internal teams.
• Maintain strong remarks loop with the patron to the song and resolve any issues at the same time as constantly enhancing their enjoy.
• Analyze customer stressful conditions and enforce answers that prevent similar troubles within the destiny.

Strategic Planning:

• Understand the specific goals of each customer and create tailored techniques that align with Nykaa’s products and services to guide their targets.
• Work intently with the product and income corporations to share insights and consumer remarks to enhance Nykaa’s product offerings.
• Anticipate customer dreams, staying in advance of the curve with the useful resource of suggesting revolutionary answers and upgrades to preserve patron pride.

Negotiation and Renewal Management:

• Manage agreement renewals and negotiate favorable terms for each patron and Nykaa.
• Utilize negotiation competencies to ensure that contracts are renewed efficaciously whilst ensuring excessive consumer satisfaction and loyalty.
• Collaborate with the bills and finance groups to song renewal timelines and ensure the easy continuation of services.

Metrics and Reporting:

• Regularly track, analyze, and file on important consumer fulfillment metrics, inclusive of churn prices, upsells, circulate-sells, and enlargement opportunities.
• Use records insights to refine purchaser fulfillment techniques and enhance common company shipping.

Collaboration with Internal Teams:

• Work carefully with sales, advertising, and product companies to make sure that the customer’s’s enjoy is steady across all touchpoints.
• Share actionable purchaser insights with the product development institution to aid product upgrades that cater to purchaser dreams.

Continuous Improvement:

• Keep up-to-date with enterprise trends, rising technologies, and patron desires to ensure Nykaa stays aggressive.
• Participate in ongoing education and improvement possibilities to beautify private and professional abilities.

Educational Requirements and Experience:

• The Customer Success Manager role requires a combination of technical statistics, strategic wondering, and fantastic communication skills. The best candidate need to have the subsequent qualifications:
• Experience: A minimum of six years in a consumer success, account manage, or a related function, ideally within the tech or retail sectors. Experience operating in an e-trade surroundings is preferred.
• Education: A Bachelor’s degree in Business, Marketing, or a related problem is needed. An MBA is desired.

Skills:

Proficiency in CRM software application and purchaser fulfillment gadget.

Strong analytical and problem-fixing competencies, with a focus on making data-pushed picks.

Excellent verbal and written communication competencies, capable of conveying complicated information without a doubt.

Exceptional negotiation capabilities and the ability to remedy conflicts and manage complex customer situations autonomously.

Personality Traits:

Adaptable: The ability to rapid pivot in reaction to changing client needs and commercial enterprise wishes.

Independent: A self-starter who can art work remotely while efficiently managing a bendy schedule.

Benefits of Working at Nykaa:

Flexibility and Remote Work:

This element-time position offers flexibility with faraway running alternatives, allowing personnel to manipulate their schedules and art work-lifestyles balance correctly. Nykaa promotes autonomy, making it less complicated for employees to artwork from everywhere even as contributing meaningfully to the corporation.

Exclusive Employee Discounts:

Employees at Nykaa experience wonderful discounts on the organization’s huge range of beauty, health, and fashion merchandise. This benefit no longer most effective lets in employees to use and experience Nykaa’s services however moreover enables them live knowledgeable and aligned with the brand’s contemporary launches.

Health and Wellness Coverage:

Nykaa offers complete imaginative and prescient coverage coverage, making sure that personnel’ health and well-being wishes are well-catered for. The company also promotes various health tasks to assist personnel in retaining a healthful manner of life.

Professional Development Opportunities:

Nykaa encourages private and professional boom by using the usage of supplying employees get admission to to ongoing education, development applications, and workshops. Employees are given sufficient possibilities to reinforce their skills, enhance their profession trajectory, and live updated with enterprise inclinations.

Click Here, To Apply

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