Home Depot hiring CUSTOMER EXPERIENCE MANAGER | Apply now

• Job Title: CUSTOMER EXPERIENCE MANAGER
• Company: Home Depot
• Location:  Atlanta, GA
• Degree: Bachelor’s diploma in Culinary Arts
• Experience: Min 1+ years
• Employment Type: Full-Time and Day Shift

Home Depot is hiring for a CUSTOMER EXPERIENCE MANAGER”

Company Overview:

Home Depot is the area’s largest domestic improvement retailer, providing a large choice of products and services to assist clients create the homes of their dreams. Our self-discipline extremely good customer service and an unequaled shopping experience have made us depend name in home improvement. We are looking for a dynamic and dedicated Customer Experience Manager to sign up for our agency and make sure our customers get a preserve of outstanding company on every occasion they visit our stores.

Job Description:

As a Customer Experience Manager at Home Depot, you may be liable for overseeing the whole patron revel in inner your maintain. This characteristic calls for a consumer-centered leader who can encourage and manage a group to supply wonderful providers and maintain immoderate requirements of preserving presentation. You will play a pivotal characteristic in the use of customer pride, and loyalty, and keep overall performance.

Key Responsibilities:

1. Customer Service Excellence:

   • Develop and position into impact techniques to decorate the customer revel in, ensuring that all customers revel in valued and supported.
   • Address customer inquiries and solve issues properly away and successfully, maintaining effective shopping for surroundings.

2. Team Leadership and Development:

   • Recruit, teach, and expand an immoderate-performing customer support crew.
   • Conduct regular team meetings, offer ongoing comments, and encourage expert boom and development.
   • Foster a powerful and inclusive artwork surroundings that motivates business enterprise individuals to gain their exceptional.

3. Store Presentation and Operations:

   • Ensure that the shop is straightforward, properly prepared, and visually appealing continuously.
   • Oversee inventory manipulation, making sure that shelves are stocked and merchandise is without a problem available for customers.
   • Coordinate with particular department managers to make certain seamless save operations and cohesive purchaser enjoyment.

4. Sales and Performance Metrics:

   • Monitor and study key basic overall performance symptoms (KPIs) related to client satisfaction, sales, and company best.
   • Implement responsibilities to stress earnings boom and beautify the general purchaser enjoyment.
   • Collaborate with the store manager and one-of-a-type leaders to increase and execute industrial business enterprise plans that align with enterprise goals.

5. Customer Feedback and Insights:

   • Gather and examine consumer feedback to find out areas for improvement and place into impact adjustments as a stop give up result.
   • Stay updated on company dispositions and amazing practices to generally decorate the purchaser’s enjoyment.

6. Problem Solving and Decision Making:

   • Address and treat escalated customer troubles and courtroom instances expertly.
   • Make informed options that prioritize consumer delight on the equal time as aligning with agency guidelines and techniques.

Qualifications:

• Bachelor’s degree in business agency, retail control, or a related difficulty, or equal work.
• Minimum of three to five years of experience in a customer support or retail management role.
• Proven management competencies with the ability to encourage and control a several organization.
• Strong conversation and interpersonal abilities, with a focus on customer service excellence.
• Excellent organizational and multitasking competencies.
• Proficiency in Microsoft Office Suite and familiarity with retail management software.
• Ability to artwork a bendy time desk, collectively with evenings, weekends, and holidays, as favored.

Preferred Qualifications:

• Experience within the domestic development or retail employer.
• Knowledge of Home Depot’s products, offerings, and patron base.

Benefits:

• Competitive earnings and regular well-known overall performance-based total bonuses.
• Comprehensive fitness, dental, and vision coverage plans.
• Retirement financial economic savings plan with the company in form.
• Paid days without work, vacations, and volunteer time.
• Employee discounts on Home Depot services and products.
• Opportunities for professional growth and expert development.
• Supportive and collaborative painting environment.

Why Join Home Depot?

At Home Depot, we keep in mind that our pals are our first-class asset. As a Customer Experience Manager, you may have the possibility to steer a collection dedicated to turning in excellent providers and growing memorable patron critiques. We provide dynamic painting surroundings in which your contributions are valued, and you’ve got got the threat to growth and boom your profession. Join us in our mission to help customers decorate their homes and bring together higher lives.

How to Apply:

Interested applicants are encouraged to place their packages online through the Home Depot careers portal. Please include a resume and a cover letter detailing your qualifications and hobbies inside the function.

Home Depot is a same-opportunity business enterprise. We have a fun variety and are committed to growing an inclusive environment for all personnel.