Wipro Job openings Bangalore entry-level process for freshers. This is an interesting opportunity to kick begin your career with a leading international IT offerings corporation. Positions are available throughout diverse domain names, and applicants with a strong instructional background and communique abilities are encouraged to apply.Â
- Role: Order Management Associate
- Location: Bengaluru/Bangalore
- Company: Wipro
- Salary: Not Disclosed
- Qualifications: Any Graduate,Any Postgraduate
- Experience: 1Â –Â 4Â years
- Job Type: Full Time
About Wipro:
Wipro is a global IT services and consulting employer, providing modern answers throughout industries. With over a hundred and seventy,000 personnel, it serves clients in 175+ towns worldwide. Wipro specializes in leveraging generation to drive commercial enterprise transformation, specializing in sustainability, rising technologies, and optimized resource utilization. The agency is dedicated to integrity, innovation, and turning in excellent commercial enterprise prices.
Wipro Job Openings Bangalore Role Overview:
The Order Management Associate at Wipro is liable for imparting effective technical guidance, resolving purchaser issues, and ensuring service stage agreements (SLAs) are met through well-timed and green escalation when important.
Responsibilities:
- Handle customer queries through telephone and email in an expert way.
- Resolve problems inside described SLAs and strengthen whilst essential.
- Maintain logs of patron interactions and record resolution steps.
- Provide product support and guide customers through troubleshooting.
- Ensure client pleasure through thorough compliance. S.A.And remarks.
- Stay up to date on product features and take part in applicable training.
- Collaborate with inner teams for overall performance opinions and issue resolution.
- Ensure compliance with best requirements and system SLAs.
Key Skills:
Functional Competencies:
- Process Knowledge: Understanding of assigned strategies, tools, and structures.
- Customer Service: Expertise in supplying incredible customer service and troubleshooting.
- Product Knowledge: Understanding of product details for better consumer interactions.
Behavioral Competencies:
- Collaborative Working: Ability to work in groups and with various stakeholders.
- Problem Solving: Ability to solve troubles efficaciously and efficiently.
- Attention to Detail: Thoroughness in dealing with duties and purchaser troubles.
- Execution Excellence: Ability to deliver effects whilst preserving high provider standards.
- Effective Communication: Clear and powerful communication with clients and internal teams.
- Client Centricity: Focusing on patron satisfaction and retention.
Performance Metrics:
- Number of cases resolved in step with day.
- Adherence to the system and first-class standards.
- Customer comments and pulse ratings.
- Productivity and education hours finished.
Education Requirements:
UG: Any Graduate.
PG: Any Postgraduate.
Skills:
- Process Knowledge: Understanding of assigned approaches, gear, and structures.
- Customer Service: Ability to provide first-rate guidance and troubleshooting efficiently.
- Problem Solving: Quick and green decision of purchaser issues.
- Attention to Detail: Accuracy in handling duties and documenting issues.
- Effective Communication: Clear and concise verbal exchange with clients and groups.
- Product Knowledge: Familiarity with product functions for troubleshooting.
- Collaboration: Ability to paint nicely with internal teams and stakeholders.
Wipro Job openings Bangalore Benefits:
- Competitive Salary: Attractive reimbursement based on capabilities and revel in.
- Health Benefits: Comprehensive medical insurance insurance.
- Learning Opportunities: Access to training and development packages.
- Career Growth: Opportunities for advancement inside the employer.
- Work-Life Balance: Flexible operating hours and supportive surroundings.
- Employee Wellness: Initiatives to assist mental and bodily well-being.
- Retirement Benefits: Provident Fund and different retirement savings plans.
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